Question 1

After being interpreted through a process of judgement and values, it is:

Accepted Answer

A)  Data 
B)  Information 
C)  Knowledge 
A)  Data 
B)  Information 
C)  Knowledge C

Question 2

Ethical investment funds will invest in tobacco companies if the companies' staff welfare policies
are sound.

Accepted Answer

A) True 
 B)False  False

Question 3

Most of the dramatic environment disasters are caused by operational failure.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following knowledge issues relates to failure prevention and recovery?

Accepted Answer

A)  Consequences of not meeting demand 
B)  Failure characteristics 
C)  Procedures for dealing with complaints 
D)  Location characteristics 
A)  Consequences of not meeting demand 
B)  Failure characteristics 
C)  Procedures for dealing with complaints 
D)  Location characteristics

Question 5

Green reporting is usually motivated by an altruistic desire to cause less damage to the
environment.

Accepted Answer

A) True 
 B)False

Question 6

The three important management issues for operations managers dealing with their international network of operations are:

Accepted Answer

A)  Frequently flyer schemes, expense accounts and lightweight luggage 
B)  Customers, suppliers, and transformation resources 
C)  Culture, co-ordination, and communication 
D)  None of the above 
A)  Frequently flyer schemes, expense accounts and lightweight luggage 
B)  Customers, suppliers, and transformation resources 
C)  Culture, co-ordination, and communication 
D)  None of the above

Question 7

Which of the following areas are NOT covered by the ISO 14000 group?

Accepted Answer

A)  Environmental Marketing 
B)  Environmental Labelling 
C)  Environmental Management Systems 
D)  Environmental Auditing 
A)  Environmental Marketing 
B)  Environmental Labelling 
C)  Environmental Management Systems 
D)  Environmental Auditing

Question 8

Fume and emission pollution is an environmental issue concerned with which OM decision area?

Accepted Answer

A)  Network design 
B)  Job design 
C)  Process technology 
D)  Failure prevention and recovery 
A)  Network design 
B)  Job design 
C)  Process technology 
D)  Failure prevention and recovery

Question 9

When talented labour is in short supply, environmental reporting can serve to differentiate socially
responsible companies from the rest.

Accepted Answer

A) True 
 B)False

Question 10

It is only large companies that source and sell their products and services on a global basis.

Accepted Answer

A) True 
 B)False

Question 11

Understanding EB = P x A x T leads to the conclusion that sustainability can only be achieved
through consuming less.

Accepted Answer

A) True 
 B)False

Question 12

An international organisation that divides the company's international markets into self-contained areas is adopting:

Accepted Answer

A)  Global coordinated configuration 
B)  Regional configuration 
C)  Home country configuration 
A)  Global coordinated configuration 
B)  Regional configuration 
C)  Home country configuration

Question 13

Which country has the largest ecological footprint?

Accepted Answer

A)  USA 
B)  Netherlands 
C)  India 
D)  China 
A)  USA 
B)  Netherlands 
C)  India 
D)  China

Question 14

Some ethical considerations of operations management decisions about process technology would NOT normally include:

Accepted Answer

A)  Staff safety 
B)  Waste disposal 
C)  Noise pollution 
D)  Customer safety 
E)  Repetitive/alienating work 
A)  Staff safety 
B)  Waste disposal 
C)  Noise pollution 
D)  Customer safety 
E)  Repetitive/alienating work

Question 15

RSI is caused by workplace stress.

Accepted Answer

A) True 
 B)False

Question 16

Total quality management is an essential element in ISO 9000.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following types of operation need NOT consider the impact of new technologies on their operations?

Accepted Answer

A)  Education operations 
B)  Movie makers and cinemas 
C)  Professional services, such as accountants 
D)  Hospitals and healthcare operations 
E)  None of the above 
A)  Education operations 
B)  Movie makers and cinemas 
C)  Professional services, such as accountants 
D)  Hospitals and healthcare operations 
E)  None of the above

Question 18

Technology and telecommunications have helped to increase globalisation.

Accepted Answer

A) True 
 B)False

Question 19

Facts that have been analysed are:

Accepted Answer

A)  Data 
B)  Information 
C)  Knowledge 
A)  Data 
B)  Information 
C)  Knowledge

Question 20

Approximately, how many acres of land does it take to supply the average person's needs in the United States?

Accepted Answer

A)  4.2 
B)  12.2 
C)  1.2 
D)  8.2 
A)  4.2 
B)  12.2 
C)  1.2 
D)  8.2

Exam 21: Working With the Normal Distribution

After being interpreted through a process of judgement and values, it is:

Ethical investment funds will invest in tobacco companies if the companies' staff welfare policies are sound.

Most of the dramatic environment disasters are caused by operational failure.

Which of the following knowledge issues relates to failure prevention and recovery?

Green reporting is usually motivated by an altruistic desire to cause less damage to the environment.

The three important management issues for operations managers dealing with their international network of operations are:

Which of the following areas are NOT covered by the ISO 14000 group?

Fume and emission pollution is an environmental issue concerned with which OM decision area?

When talented labour is in short supply, environmental reporting can serve to differentiate socially responsible companies from the rest.

It is only large companies that source and sell their products and services on a global basis.

Understanding EB = P x A x T leads to the conclusion that sustainability can only be achieved through consuming less.

An international organisation that divides the company's international markets into self-contained areas is adopting:

Which country has the largest ecological footprint?

Some ethical considerations of operations management decisions about process technology would NOT normally include:

RSI is caused by workplace stress.

Total quality management is an essential element in ISO 9000.

Which of the following types of operation need NOT consider the impact of new technologies on their operations?

Technology and telecommunications have helped to increase globalisation.

Facts that have been analysed are:

Approximately, how many acres of land does it take to supply the average person's needs in the United States?

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Answers to Selected Problems

Tables

Filters