Deck 8: Organization and Teamwork

Question 1

Social networking can also help a company maintain a sense of community even as it grows beyond the size that normally permits a lot of daily interaction.

Answer 1

True
Explanation:Social networking can also help a company maintain a sense of community even as it grows beyond the size that normally permits a lot of daily interaction.

Question 2

When a manager has many employees reporting directly to her,she has a narrow span of control.

Answer 2

False
Explanation:The number of people under one manager's control is known as span of control. When a manager has many employees reporting directly to her, she has a wide span of control.

Question 3

People who assume the task-specialist role focus on supporting the team's emotional needs and strengthening the team's social unity.

Answer 3

False
Explanation:People who assume the task-specialist role focus on helping the team reach its goals.

Question 4

While a network structure can lower costs and increase a company's flexibility,it can also leave the company vulnerable to risks such as outside contractors going out of business or offering the same goods and services to a competitor.

Question 5

A matrix organization uses functional and divisional patterns simultaneously.

Question 6

The diagram that shows how employees and tasks are grouped is called organizational structure.

Question 7

Organization structure is a framework that enables managers to divide responsibilities,ensure employee accountability,and distribute decision-making authority.

Question 8

Core competencies are those activities in which a company excels and has the potential to create competitive advantages.

Question 9

A functional team is also known as a horizontal team.

Question 10

A network structure stretches beyond the boundaries of a company to connect a variety of partners and suppliers that perform selected tasks for a headquarters organization.

Question 11

The number of people under one manager's control is that manager's chain of command.

Question 12

A team that may become permanent in order to deal with regularly recurring tasks is called a task force.

Question 13

Employees working in a firm with divisional structure have to get used to reporting to two bosses at the same time.

Question 14

The degree to which organizational tasks are broken down into separate jobs is referred to as work specialization.

Question 15

A centralized organization concentrates decision-making authority at the upper levels of the organization.

Question 16

A self-managed team requires little supervision,controls the pace of its work and determines work assignments.

Question 17

Texas Motors,a car manufacturing company,groups its departments around the three lines of cars it manufactures.Each product division encompasses all the major functional resources required to achieve its goals.This indicates that Texas Motors has a functional structure.

Question 18

A functional team is organized along the lines of the organization's vertical structure.

Question 19

A team is a unit of two or more people who work together to achieve a shared goal.

Question 20

When people work together toward a common goal rather than competing for individual recognition,their efforts and energies tend to focus on the common good.

Question 21

Destructive conflict can lead to win-lose or lose-lose outcomes,in which one or both sides lose,to the detriment of the entire team.

Question 22

________ is defined as a pathway for the flow of authority from one management level to the next.

A) Span of management
B) Span of control
C) Departmentalization
D) Network structure
E) Chain of command

Question 23

Informal standards of conduct that guide team behavior are called groupthink.

Question 24

Which of the following is true about decentralization?

A) It shifts decision-making authority to top management.
B) It reduces the number of overlapping capabilities.
C) It inhibits responsiveness.
D) It results in the creation of tall organizations.
E) It pushes decision-making authority down to lower organizational levels.

Question 25

Organizations that focus decision-making authority near the top of the chain of command are said to be ________.

A) departmentalized organizations
B) centralized organizations
C) unstructured organizations
D) informal organizations
E) flat organizations

Question 26

A company whose structure,policies,and capabilities allow employees to respond quickly to customer needs and changes in the business environment is termed as a(n)________.

A) agile organization
B) hyperspecialized organization
C) formal organization
D) umbrella organization
E) mechanistic organization

Question 27

At Meyer Department Store,employees are encouraged to make certain decisions without consulting their managers.For example,cashiers are allowed to make price adjustments for customers without consulting the store manager as long as the amount of the adjustment is less than $10.Meyer Department Store is most likely to have which of the following organizational structures?

A) departmentalized decision making
B) structured decision making
C) decentralized decision making
D) informal organization
E) tall organization

Question 28

The stage of team development in which the team stabilizes and team members recognize and accept their roles and duties is called performing.

Question 29

The number of workers who report directly to a manager is called the manager's ________.

A) chain of command
B) functional structure
C) divisional structure
D) span of management
E) task force

Question 30

A group of employees in American Game Technology Inc.,a manufacturer of gaming machines,got together to arrange a paper recycling drive in the office.Though they came from different departments,they shared a common belief in environmentalism,and often discussed issues related to environmental conservation.This is an example of ________.

A) scapegoating
B) informal organization
C) groupthink
D) work specialization
E) emotional contagion

Question 31

Unstructured organizations can be even more complex than matrix organizations because workers not only have multiple bosses but report to multiple bosses in multiple companies.

Question 32

Another term for work specialization is ________.

A) virtual organization
B) chain of command
C) span of management
D) division of labor
E) organizational structure

Question 33

Which of the following does an organization chart do?

A) depicts the attrition rate in the organization
B) depicts the costs incurred by the organization
C) shows lines of authority in the organization
D) shows the performance of the organization
E) shows the growth curve of employees

Question 34

Conflict is a destructive force in an organization and should be avoided at all costs.

Question 35

Which of the following chain-of-command systems was developed to address the need to combine specialization with management control?

A) line organization
B) line-and-staff organization
C) agile organization
D) formal organization
E) informal organization

Question 36

Ace Inc.,an American multinational computer software company,has a large number of hierarchical levels.Each manager is responsible for a few employees and maintains a tight control on them.At Ace Inc.,the time taken to make decisions is very high,as each decision needs to go through numerous management layers.Which of the following statements is true about the organizational structure of Ace Inc.?

A) Ace Inc. has a narrow span of management.
B) Ace Inc. is a flat organization.
C) Ace Inc. lacks work specialization.
D) Ace Inc. is a decentralized organization.
E) Ace Inc. encourages employees to form self-managed teams.

Question 37

________ are those activities in which a company excels and has the potential to create competitive advantages.

A) Core competencies
B) Span of management
C) Cost leadership
D) Economies of scale
E) Value chain

Question 38

In a ________ organization,a manager usually has a wide span of control.

A) tall
B) line
C) flat
D) line-and-staff
E) formal

Question 39

A diagram that shows how employees and tasks are grouped and where the lines of communication and authority flow is called a(n)________.

A) positional depiction
B) matrix structure
C) network structure
D) organization chart
E) functional chart

Question 40

In a furniture factory,one worker cuts the wood according to the design,another worker glues and screws the pieces together,and another worker stains and polishes the wood.This is an example of ________.

A) core competencies
B) decentralization
C) work specialization
D) chain of command
E) centralization

Question 41

Astral Inc.,an office stationery manufacturing firm,has outsourced its engineering and manufacturing functions to K&M Manufacturers,a company in Singapore.It has also signed a two-year contract with Acme Solutions to handle its payroll and employee benefits functions.Astral Inc.has a small headquarters in Ohio that is electronically connected to the various firms to which it has outsourced functions.Astral Inc.is most likely to have a(n)________.

A) network structure
B) divisional structure
C) matrix structure
D) functional structure
E) informal structure

Question 42

Which of the following is a defining characteristic of a command team?

A) It is organized along the lines of the organization's vertical structure.
B) It manages its own activities and requires minimal supervision.
C) It uses communication technology to bring together geographically distant employees to achieve goals.
D) It is comprised of people from several departments who are temporarily brought together to address a specific issue.
E) It draws together employees from various functional areas and expertise.

Question 43

Which of the following is a characteristic of a matrix structure?

A) assigning employees to functional and project teams simultaneously
B) establishing a virtual structure
C) relying on multiple external partners
D) creating fully self-managed teams
E) using shared online workspaces to provide access to information and documents

Question 44

________ refers to how the various business functions and work specialties are divided across the company.

A) Hybrid structure
B) Line structure
C) Line-and-staff structure
D) Vertical structure
E) Horizontal structure

Question 45

Alpha Laboratories,a global pharmaceuticals company,groups its employees into several departments such as research and development,regulatory affairs,production,quality control,quality assurance,and sales & marketing.Employees are grouped by specialization to allow for the efficient use of resources and encourage the development of in-depth skills.Alpha Laboratories is most likely to have a(n)________.

A) divisional structure
B) matrix structure
C) functional structure
D) virtual structure
E) network structure

Question 46

Grouping workers according to their similar skills,resource use,and expertise is called a(n)________ structure.

A) divisional
B) functional
C) matrix
D) virtual
E) network

Question 47

Grouping departments according to similarities in product,process,customer,or geography is called ________.

A) network structure
B) virtual structure
C) matrix structure
D) functional structure
E) divisional structure

Question 48

Which of the following is a defining characteristic of a task force?

A) It is formed to work on a specific activity with a completion point.
B) It is a permanent part of the organization and is designed to deal with regularly recurring tasks.
C) It uses communication technology to bring together geographically distant employees to achieve goals.
D) It is composed of managers and employees within a single functional department.
E) It manages its own activities and requires minimal supervision.

Question 49

Functional teams are also known as ________ teams.

A) control
B) cluster
C) command
D) community
E) committee

Question 50

________ refers to the number of layers the chain of command is divided into from the top of the company to the bottom.

A) Vertical structure
B) Horizontal structure
C) Hybrid structure
D) Line structure
E) Line-and-staff structure

Question 51

MNB Manufacturers,a home appliances manufacturing firm,creates a team comprised of employees from research and development,finance,marketing and sales,and product assurance departments.The face-to-face team is closely scrutinized.This specialized,permanent team is responsible for generating innovative business expansion plans.It is most likely to be which of the following forms of teams?

A) self-managed team
B) task force
C) virtual team
D) cross-functional team
E) command team

Question 52

Linda,a marketing analyst at Chase Manufacturing,has been assigned to work on a new project team that includes employees from engineering,accounting,and manufacturing teams.Linda will continue to report to the marketing manager,and she will also report to the team leader for the new project team.Thus,she would be a part of a functional group as well as a project team.It would appear that Chase Manufacturing has a(n)________ organizational structure.

A) matrix
B) flat
C) informal
D) line
E) network

Question 53

A structure in which employees are assigned to both a functional group and a project team simultaneously is called a(n)________.

A) network structure
B) virtual structure
C) matrix structure
D) line structure
E) informal structure

Question 54

Which of the following is a defining characteristic of a problem-solving team?

A) It manages its own activities and requires minimal supervision.
B) It is composed of managers and employees within a single functional department.
C) It is assembled to find ways of improving quality, efficiency, or other performance measures.
D) It is a team that uses communication technology to bring together geographically distant employees to achieve goals.
E) It typically deals with regularly recurring tasks, such as addressing employee grievances.

Question 55

Which of the following is a defining characteristic of a cross-functional team?

A) It manages its own activities and requires minimal supervision.
B) It is is organized along the lines of the organization's vertical structure.
C) It is composed of members at two or more geographic locations.
D) It is typically composed of managers and employees within a single functional department.
E) It often involves some form of matrix structure.

Question 56

Blackstone Stove Company has three self-contained business units that specialize in the design,manufacture and sale of cooking appliances: one business unit for microwave ovens,another for gas and electric ranges,and a third for gas grills.The business units are self-contained and enjoy great autonomy.Blackstone Stove has a ________ structure.

A) matrix
B) divisional
C) functional
D) line
E) network

Question 57

A ________ structure is also called a virtual organization.

A) functional
B) matrix
C) divisional
D) line
E) network

Question 58

Grouping people within an organization according to function,division,matrix,or network is called ________.

A) departmentalization
B) decentralization
C) centralization
D) span of control
E) line-and-staff organization

Question 59

Creative Solutions,a Chicago based advertising agency,allows its team of copywriters to control the pace of work and determination of work assignments.The team is comprised only of copywriters,and team members have the freedom to make their own decisions.The firm has a strong policy against work-from-home.This is an example of which of the following forms of teams?

A) cross-functional team
B) virtual team
C) command team
D) horizontal team
E) self-managed team

Question 60

Which of the following statements is true regarding divisional departmentalization?

A) It refers to grouping employees according to their skills.
B) It makes the organization more rigid, and incapable of reacting quickly to change.
C) It reduces the autonomy of business units.
D) It results in the creation of a virtual organization.
E) It can increase costs through duplication.

Question 61

According to Bruce Tuckman's model,in the ________ stage,conflicts are resolved,and team harmony develops.

A) forming
B) storming
C) norming
D) performing
E) adjourning

Question 62

An employee who focuses on the needs of the team members over the task needs assumes the ________ role.

A) nonparticipator
B) socioemotional
C) dual
D) task-specialist
E) informal

Question 63

Casey is an entrepreneur who owns AZS Solutions,a software development business.Instead of using a conventional organizational structure,he signs a contract with freelance software developers for a specific project.This structure provides him the flexibility to hire freelance developers that match the requirements of specific skills required for each project.Casey's business has which of the following organizational structures?

A) functional
B) informal
C) unstructured
D) line-and-staff
E) line

Question 64

Which of the following is a measure of how committed team members are to their team's goals?

A) groupthink
B) vertical integration
C) horizontal integration
D) decentralization
E) cohesiveness

Question 65

Which of the following is a defining characteristic of unstructured organizations?

A) It takes the virtual and networked organizational concepts to an extreme.
B) It decreases division of labor and work specialization.
C) It has a chain-of-command system that establishes a clear line of authority flowing from the top down.
D) It involves grouping employees according to their skills.
E) It involves using product divisions, grouping departments around each of the company's products.

Question 66

Groupthink occurs when ________.

A) managers favour employees who don't compete with their own particular strengths.
B) employees judge a decision by its eventual outcome instead of based on the quality of the decision at the time it was made.
C) peer pressures cause individual team members to withhold contrary or unpopular opinions.
D) a team places too much importance on one aspect of an event, which causes errors in accurately predicting the utility of a future outcome.
E) employees rely too heavily, or "anchor," on one trait or piece of information when making decisions about team members.

Question 67

Which of the following is a defining characteristic of a committee?

A) It refers to a team of people from several departments who are temporarily brought together to address a specific issue.
B) It is composed of members at two or more geographic locations.
C) It typically deals with regularly recurring tasks, such as addressing employee grievances.
D) It is usually composed of managers and employees within a single functional department.
E) It manages its own activities and requires minimal supervision.

Question 68

Which of the following is an advantage of working in a team?

A) Business teams encourage groupthink.
B) Teams improve flexibility and responsiveness.
C) Business teams can lead to more time being spent on decisions than necessary.
D) Influential teams can compete with the formal chain of command.
E) Teams lower the diversity of views.

Question 69

At DBT Enterprises,when an employee is late for a meeting,it is an informal rule that he or she must pay $2 to the "party fund." When there is enough money in the "party fund," the company has a pizza party.This is an example of ________.

A) groupthink
B) heuristics
C) norms
D) schemas
E) ethics

Question 70

________ refers to informal standards of conduct that guide team behavior.

A) Norms
B) Groupthink
C) Etiquette
D) Schemas
E) Ethics

Question 71

Uniformity of thought that occurs when peer pressures cause individual team members to withhold contrary or unpopular opinions is called ________.

A) groupthink
B) scapegoating
C) whistle blowing
D) centralization
E) decentralization

Question 72

Which of the following is a defining characteristic of the storming stage of Bruce Tuckman's model of team development?

A) It is a period of orientation and ice-breaking.
B) It is the stage in which issues are wrapped up, and the team is dissolved.
C) It is the stage in which conflicts arise as members jockey for position or form coalitions to promote their own perceptions of the team's mission.
D) It is the stage in which members come to understand and accept one another, reach consensus on who the leader is, and reach agreement on member roles.
E) It is the stage when team members become acquainted with each other's task orientation.

Question 73

According to Bruce Tuckman's model,the ________ stage is a period of orientation and ice-breaking,when members get to know each other.

A) storming
B) forming
C) norming
D) performing
E) adjourning

Question 74

Mark works in a small advertising firm as a graphic designer.He is part of a team consisting of five graphic designers who have been working together for several years and have high group cohesiveness.The firm hires a new graphic designer who is a fresher.Mark's team members often bully the new hire,and burden him with excessive work.Mark supports his team members due to peer pressure,even though he feels their behavior is unethical.This is an example of ________.

A) whistle-blowing
B) centralization
C) decentralization
D) groupthink
E) social comparison bias

Question 75

In a team,people who focus on work-related accomplishments over human needs,and help the team reach its goals are said to assume the ________.

A) task-specialist role
B) nonparticpator role
C) dual role
D) socioemotional role
E) people-oriented role

Question 76

According to Bruce Tuckman's model,in the ________ stage of team development,members of the team are fully committed to the team's objectives and the team achieves its full potential in terms of task accomplishment.

A) forming
B) storming
C) norming
D) performing
E) adjourning

Question 77

Enid works as a customer service agent at Clarence Fashion Apparel,a New York based women's fashion apparel and accessories store.She is often late to work,is reluctant to offer assistance to customers,and has had low performance levels for the past six months.Enid is hostile toward the other customer service agents at the shop,and does not attend any of the team activities.She is most likely to be a ________.

A) nonparticpator
B) task-specialist
C) socioemotional contributor
D) groupthink employee
E) dual-role contributor

Question 78

Which of the following is a characteristic of effective teams?

A) groupthink is encouraged among team members
B) decision making is done through quick votes
C) decision making is done by the team leader
D) conflict is managed by focusing on the people, not the issues
E) disagreements are discussed openly and calmly

Question 79

An organization that doesn't have a conventional structure,but instead assembles talent as needed from the open market,is called a(n)________ organization.

A) unstructured
B) functional
C) informal
D) line-and-staff
E) line

Question 80

Nick is the team lead of an 8 member team of loan originators at Cooper and Co.,a commercial real estate brokerage firm.He tends to focus on supporting the emotional needs of his team members.He often organizes events such as baseball games and movie nights to strengthen the social unity of his team.However,he often neglects to complete specific tasks.He is most likely to be categorized under which of the following team member roles?

A) authoritarian role
B) task-specialist role
C) nonparticpator role
D) dual role
E) socioemotional role