Deck 6: Recruiting, Motivating, and Keeping Quality Employees

Question 1

Temporary employees are often cheaper than permanent workers, particularly because they rarely receive costly benefits.

Answer 1

True

Question 2

The growing number of individuals who work at temporary or part-time jobs are known as _____ workers.

A)short term
B)contingent
C)job share
D)leased

Answer 2

B

Question 3

The process whereby Starbucks works to provide satisfying jobs, a positive work environment, and fair compensation and benefits is called human resource management (HRM).

Answer 3

True

Question 4

A job study not only identifies the tasks, responsibilities, and skills that a job entails, but also specifies the knowledge and abilities needed to perform it.

Question 5

In which type of recruiting would you probably list openings in local job fairs?

A)outsourcing
B)internal
C)external
D)government

Question 6

At importer/exporter Imperial Traders, a process called _____ consists of all actions that the organization takes to attract, develop, and retain quality employees.

A)personnel acquisition
B)employee leasing
C)employee outsourcing
D)human resource management

Question 7

The job analysis process entails gathering information on candidates, evaluating their qualifications, and choosing the right one.

Question 8

A job specification lists the duties and responsibilities of a position.

Question 9

Strategic human resource planning is the process of developing ways to satisfy an organization's human resource needs.

Question 10

If a business decides to hire internally, LinkedIn and Facebook are good spots for posting ads.

Question 11

Complementary workers are part-time employees hired to supplement a company's permanent workforce.

Question 12

Because they present its public face, quality _____ are vital to Starbucks' success.

A)managers
B)employees
C)suppliers
D)supervisors

Question 13

Howard Schultz, founder of Starbucks, tried to make Starbucks the kind
of company where he wished his father had worked

Question 14

Starbucks uses strategic HR planning to assess whether its employees are satisfied with their jobs.

Question 15

_____ jobs are usually filled from outside a company.

A)Supervisory
B)Entry level
C)Middle management
D)Upper management

Question 16

Working at temporary jobs lets you move around to different companies and gain a variety of skills while getting paid the same as permanent workers and receiving benefits.

Question 17

As an HR director at Blue Sky Clothing Mills in Waynesboro, North Carolina, Greta LaDuke's responsibilities include _____.

A)hiring more workers
B)subcontracting work to other suppliers
C)introducing labor-saving initiatives
D)all of these

Question 18

Like many organizations, the FBI will use your application as an initial screening tool.

Question 19

Because internal hiring signals an employee that he or she can move up in a company, it's a good policy for motivating current employees.

Question 20

Companies with a strong interest in promoting from within often post openings on job boards such as Monster.com.

Question 21

What are some of the reasons for filling positions internally?

Question 22

When the Norwegian Dawn cruise ship pulls out of Boston harbor, it has a complete, fully trained crew to feed, entertain, and care for its passengers.Managing all of these tasks is a matter of _____.

A)training and development
B)empowerment and delegation
C)strategic human resource planning
D)planning and organizing

Question 23

Which of the following is not true about young workers:

A)More than 40% of young people work at a second, part-time job called a side job or a side gig.
B)Uber and Lyft hire individuals on a part-time basis.
C)To get a job with either company you need a good looking car.
D)50% of young people who buy new cars do so in order to earn money as an Uber or Lyft driver

Question 24

Under federal law, it's illegal to discriminate in recruiting and hiring on the basis of all the following characteristics

A)race
B)religion
C)education
D)sex

Question 25

Most people hold _____ positions in the workforce.

A)part-time
B)managerial
C)important
D)full-time

Question 26

If you want to fill an opening from inside an organization, _____ would be a good recruitment method.

A)posting the opening on electronic job boards
B)maintaining an online career site
C)announcing the opening in the company newsletter
D)doing all of these things

Question 27

What constitutes discrimination in recruiting and hiring employees?

Question 28

If the demand for labor is going to outstrip the supply, a(n) _____ manager may hire more workers and encourage current workers to put in extra hours.

A)operations
B)first-line
C)middle
D)Human Resources

Question 29

When a company has an opening, the best source for potential applicants is _____.

A)its own labor force
B)an employee leasing agency
C)a private employment agency
D)a government employment agency

Question 30

What's a contingent worker?

Question 31

Hiring _____ is not only a strong motivation tool but an inexpensive way to recruit employees.

A)internally
B)externally
C)from different ethnic groups
D)young people

Question 32

At _____, overall objectives include not only making all visitors feel as if they're special in a special place, but ensuring that employees' appearance reflects a special image.

A)Disney
B)Norwegian Cruise Line
C)Six Flags
D)Knott's Berry Farm

Question 33

HR managers organize information about a given job by performing a job _____.

A)description
B)specification
C)evaluation
D)analysis

Question 34

The Age Discrimination in Employment Act of 1964 protects individuals who are _____ or older.

A)40
B)50
C)60
D)65

Question 35

The _____ usually performs background checks on applicants for government jobs.

A)IRS
B)FBI
C)EEO
D)GAO

Question 36

To prepare job descriptions and job specifications, HR managers rely on information collected for the job _____.

A)evaluation
B)analysis
C)comparison
D)briefing

Question 37

Temporary work isn't very appealing primarily because _____.

A)there are usually no benefits
B)moving from firm to firm is a hassle
C)you don't acquire a variety of skills
D)the pay tends to be low

Question 38

When an employee is treated unfairly on the basis of some characteristic unrelated to ability, _____.

A)the employee can be fired
B)the employee can be assigned to a job performed by people with similar characteristics
C)management is guilty of discrimination
D)the employee is derelict in his or her duty

Question 39

The _____ enforces a number of federal employment laws, including the Equal Pay Act.

A)American Disabilities Act
B)Equal Employment Opportunity Commission
C)Civil Rights Act of 1964
D)Anti-Discrimination Act

Question 40

The selection process is an HR function that:

A)results in the preparation of a job specification
B)utilizes information gathered through employment tests and interviews
C)focuses on publicizing openings
D)involves the selection of external candidates only

Question 41

In the 1950's more than 60 percent of the workforce was composed of white males; today white males make up only 20 percent of the workforce.

Question 42

Scenario-Based [Objectives 1-2]
Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States.Each office employs two guides, one receptionist/office assistant, and one equipment handler.One guide specializes in canoe and rafting outings while the other is a hiking specialist.Of the three job categories, guides are by far the most difficult to recruit.Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers.Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers.Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge.
Willowbend equipment handlers appear to be _____ workers.

A)temporary
B)entry-level
C)highly paid
D)senior

Question 43

Over the past 50 years, more _____ entered the workforce than previously.

A)women
B)white males
C)minorities
D)a and c

Question 44

Which of the following is a mistake often associated with new-employee orientation:

A)setting up a workspace for the new employee
B)providing limited facts about the company
C)introducing the new employee to a few key coworkers
D)giving easy work to the new employee even if it is unrelated to his or her actual job

Question 45

Before on-the-job training begins at Bainbridge Industries, all new hires are introduced to their jobs through a process called _____.

A)screening
B)group interviewing
C)orientation
D)introduction

Question 46

The job specification for _____ is no doubt the most detailed.

A)tour guides
B)office personnel
C)equipment handlers
D)both tour guides and office personnel

Question 47

Scenario-Based [Objectives 1-2]
Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States.Each office employs two guides, one receptionist/office assistant, and one equipment handler.One guide specializes in canoe and rafting outings while the other is a hiking specialist.Of the three job categories, guides are by far the most difficult to recruit.Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers.Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers.Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge.
Willowbend management is not likely to use _____ as a method of motivate and train employees.

A)job rotation
B)orientation
C)on-the-job training
D)coaching

Question 48

Scenario-Based [Objectives 1-2]
Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States.Each office employs two guides, one receptionist/office assistant, and one equipment handler.One guide specializes in canoe and rafting outings while the other is a hiking specialist.Of the three job categories, guides are by far the most difficult to recruit.Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers.Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers.Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge.
Where is management most likely to find new tour guides?

A)Through classified ads in local newspapers
B)Through county or city government employment offices
C)Through specialized publications or employment agencies
D)Through college job fairs

Question 49

When you start a new job, a good employer will take things slowly and refrain from swamping you with facts about the company.

Question 50

At the company's so?called _____, new employees at the consulting firm Booz Allen Hamilton get to see, touch, and interact with new technologies.

A)"hands-on lab"
B)"techno lounge"
C)"simulation hall"
D)"petting zoo"

Question 51

Most companies today strive for diverse workforces.

Question 52

Abercrombie & Fitch got in trouble with the EEOC for hiring a disproportionate number of white sales people.

Question 53

In two?factor theory, hygiene factors include working conditions.

Question 54

When employees at the consulting firm, Booz Allen Hamilton, visit a "technology petting zoo" at the companies training headquarters, the employees are engaged in:

A)off-the-job training
B)on-the-job training
C)employee orientation
D)advancement training

Question 55

Nationwide surveys show that most companies today actively strive to develop _____ workforces.

A)family oriented
B)honest
C)friendly
D)diverse

Question 56

Pfizer, the second largest pharmaceutical company, regards employee growth and development as its top priority.

Question 57

In his expectancy theory, Victor Vroom proposes that employees will work hard to earn rewards which they value and which they consider obtainable.

Question 58

Scenario-Based [Objectives 1-2]
Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States.Each office employs two guides, one receptionist/office assistant, and one equipment handler.One guide specializes in canoe and rafting outings while the other is a hiking specialist.Of the three job categories, guides are by far the most difficult to recruit.Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers.Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers.Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge.
When Willowbend Tours was founded, the owners prepared a job _____ to identify the duties and activities involved in each position.

A)analysis
B)specification
C)evaluation
D)description

Question 59

Maria has worked at Starbuck's for a week.Her supervisor is helping her become a "barista." The process she is going though is called _____.

A)orientation
B)off-the-job training
C)formal training
D)on-the-job training

Question 60

Orientation refers to the means by which employers introduce new employees to their jobs.

Question 61

Psychologist _____ proposed that we're motivated by five unmet needs.

A)Abraham Maslow
B)Sigmund Freud
C)Phil McGraw
D)Roger Gimme

Question 62

Employers who provide for flextime set guidelines and allow employees to designate starting and quitting times.

Question 63

You put a lot of effort into an assignment and get a C while your roommate, who put in less effort, gets a B+.According to the _____ theory of motivation, you're feeling that you've been treated unfairly relative to your roommate makes sense.

A)expectancy
B)enrichment
C)relativity
D)equity

Question 64

The principle that a reward will motivate only if it's valued by the employee is key to the _____ theory of motivation.

A)equity
B)enrichment
C)goal-setting
D)expectancy

Question 65

Equity theory focuses on our perceptions of how fairly we're treated relative to others.

Question 66

Don left a high-paying, high-status job on Wall Street to run for governor of his state.Which need level would Maslow say Don is striving to fulfill by running for office?

A)Physiological
B)Self-actualization
C)Esteem
D)Social

Question 67

Which of the following is an important principle in the expectancy theory of motivation?

A)The employee must believe that his or her efforts will result in unacceptable performance.
B)The employee must value a reward enough to perform the work required to get it.
C)The employee cannot be convinced that acceptable performance will lead to a desired outcome.
D)The employee must believe that setting balanced goals with his or her supervisor is step one.

Question 68

According to two?factor theory, motivation factors may alleviate job dissatisfaction but won't improve job satisfaction.

Question 69

This summer you worked at a day care center where it was common for parents to be late picking up a child.You willingly stayed late and waited for these parents so that other employees could get home to their families.But at raise time, you got a much smaller raise than your co-workers.Your reaction was to say, "Forget it.I'm not working extra hours anymore." What theory of motivation best explains your behavior?

A)Hierarchy-of-needs
B)Expectancy theory
C)Equity theory
D)Two-factor theory

Question 70

When you calculate your ratio of contributions to rewards, compare it to your roommate's ratio, and conclude that the two are out of balance, you're applying the _____ theory of motivation.

A)expectancy
B)rational
C)equity
D)equilibrium

Question 71

Jack finds a job as a night janitor in the library, and although he feels secure, he starts to feel cut off from his friends.Which of the needs in Maslow's hierarchy is not being satisfied? How did Maslow characterize this need?

Question 72

In two?factor theory, hygiene factors are those that contribute strongly to job satisfaction.

Question 73

Psychologist Frederick Herzberg concluded that in order to understand employee satisfaction, he had to divide work factors into two categories.Describe these two categories.

Question 74

Many companies practice job redesign to make jobs more interesting and challenging.

Question 75

According to Herzberg, giving somebody a raise or improving a person's working conditions will lead to increased job satisfaction.

Question 76

Expectancy theory focuses on our perceptions of how fairly we feel we're being treated relative to others.

Question 77

According to hierarchy?of?needs theory, our highest need is for _____.

A)esteem
B)social security
C)self-actualization
D)safety

Question 78

Explain Abraham Maslow's hierarchy-of-needs theory.

Question 79

In Herzberg's two?factor theory, strong contributors to job satisfaction are called _____ factors.

A)hygiene
B)motivation
C)equity
D)satisfaction

Question 80

According to Abraham Maslow, safety needs, which are placed at the very bottom of his hierarchy of needs, are the easiest to satisfy.