Exam 6: Recruiting, Motivating, and Keeping Quality Employees

An element of trust is quite important in the minds of an employee when he or she weighs the prospect of leaving a job.

Because she has no formal contract, Mary Murphy's workplace situation falls into which of the following legal categories?

According to two?factor theory, motivation factors may alleviate job dissatisfaction but won't improve job satisfaction.

When you calculate your ratio of contributions to rewards, compare it to your roommate's ratio, and conclude that the two are out of balance, you're applying the _____ theory of motivation.

Orientation refers to the means by which employers introduce new employees to their jobs.

_____ jobs are usually filled from outside a company.

Convincing workers to _____ is _____ than it used to be.

The selection process is an HR function that:

Which of the following statements is true for single individuals in demanding careers?

Managers report that, except for firing people, _____ is their least?favorite task.

In a study of stress in the accounting profession, unmarried workers reported higher levels of stress than any other group.

In a study of stress in the accounting profession, _____ workers reported higher levels of stress than any other group.

_____ starts when each side states its position and presents its demands.

What is a profit-sharing plan?

Scenario-Based<underLine> [</underLine><underLine>O</underLine><underLine>bjectives 1-2]</underLine> Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States.Each office employs two guides, one receptionist/office assistant, and one equipment handler.One guide specializes in canoe and rafting outings while the other is a hiking specialist.Of the three job categories, guides are by far the most difficult to recruit.Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers.Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers.Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge. -Willowbend equipment handlers appear to be _____ workers.

Like many organizations, the FBI will use your application as an initial screening tool.

_____ are forms of compensation other than salaries, hourly wages, or financial incentives.

Howard Schultz, founder of Starbucks, tried to make Starbucks the kind of company where he wished his father had worked

Starbucks uses strategic HR planning to assess whether its employees are satisfied with their jobs.

The principle that a reward will motivate only if it's valued by the employee is key to the _____ theory of motivation.