Deck 26: Making the Most of Diversity

Question 1

Discriminating against hiring someone because it is assumed, since they are 35 years old and female, that they will soon be having children is an example of:

A) overt discrimination.
B) covert discrimination.
C) direct discrimination.
D) indirect discrimination.
E) structural, or systemic, discrimination.

Answer 1

B

Question 2

For which of the following reasons is an employer legally entitled to choose not to employ someone?

A) Family responsibilities
B) Political opinions
C) Skills and abilities
D) Social origin
E) Trade union activities

Answer 2

C

Question 3

Only accepting young females for receptionist positions because of a belief that young women make better receptionists is an example of:

A) overt discrimination.
B) covert discrimination.
C) overt direct discrimination.
D) overt indirect discrimination.
E) structural, or systemic, discrimination.

Answer 3

E

Question 4

Although it is something of a generalisation, from which country or region would people be most likely to come from if they were comfortable working flexibly, figuring things out for themselves, taking risks, dealing with change and working with broad goals?

A) Japan
B) The Middle East
C) Russia
D) Latin America
E) Northern Europe

Question 5

Which of the following strategies is likely to be least effective with helping to communicate with people who do not yet speak English well?

A) Explain tasks step by step and in the correct order.
B) Avoid complicated, lengthy sentences and explanations.
C) Where a verbal message is misunderstood, repeat it in a louder voice.
D) Pause regularly to allow them time to process what you have said.
E) Use drawings, examples, graphs, hand movements and models to emphasise important points.

Question 6

Which of the following groups is least at risk from discrimination in Australia?

A) Aboriginal and Torres Strait Islander people
B) Migrants
C) Men
D) Women
E) People with disabilities

Question 7

When working with people with visual impairments, it is important to take their arm when walking with them to guide them and assist them to avoid obstacles.

Question 8

The aim of diversity is to assimilate 'outsiders' into a dominant culture and create a dominant heterogeneous culture in which everyone who assimilates is valued, can have a 'fair go' and has a chance to contribute.

Question 9

Which of the following statistics relating to Australia is true?

A) In 2010, overseas migrants comprised more than 50 per cent of the country's population growth.
B) One in six Australians suffers from hearing loss.
C) Fifty-three per cent of people with a disability in Australia are employed.
D) One in 63 Australians is blind or visually impaired.
E) All of these responses are correct.

Question 10

Which of the following is not an example of a special measure or affirmative action?

A) Providing English as a second language (ESL) courses for employees whose first language is not English
B) Setting a goal of having a specific number of Indigenous Australian or female employees in management positions by a certain year
C) Including in a job advertisement the statement, 'Indigenous Australians and Torres Strait Islanders are encouraged to apply'
D) Mentoring programs to help newly hired migrant workers become familiar with the organisation and their individual work roles
E) None of these responses are correct.

Question 11

Which of the following is a possible benefit of having a more diverse workforce?

A) It may lead to an increase in an organisation's creativity, flexibility and innovativeness.
B) It can lead to more robust debate, and therefore better ideas.
C) It can create a greater understanding of the organisation's other stakeholders and its marketplace than homogeneous workplaces.
D) It can enhance an organisation's image and reputation.
E) All of these responses are correct.

Question 12

Which of the following strategies is not recommended when working with people with hearing impairments?

A) Repeat misunderstood comments, explanations or questions.
B) Try to reduce background noise.
C) Face them when speaking to them.
D) Speak clearly and at a normal rate and volume.
E) Use visual clues and, when necessary, write down your message as a backup.

Question 13

Which of the following is not an example of anti-discrimination legislation?

A) the Sex Discrimination Act 1984.
B) the Trade Practices Act 1974.
C) the Fair Work Act 2009.
D) the Workplace Gender Equality Act 2012.
E) the Racial Discrimination Act 1975.

Question 14

Australia leads the way in gender equality in employment opportunity, and has the highest percentage of women in management positions and one of the least gender segregated workforces in the industrialised world.

Question 15

Which of the following approaches or attitudes is desirable in a culturally diverse workplace?

A) Xenophobia
B) Ethnocentrism
C) Segregation
D) Acceptance
E) Forced assimilation

Question 16

An organisation is conspicuous for not having hired any Aboriginal or Torres Strait Islander employees, even though they have interviewed three such applicants in the last month who were suitably qualified, competent and experienced enough to be offered the positions for which they applied. Based on these facts, this organisation could be guilty of:

A) overt direct discrimination.
B) covert direct discrimination.
C) covert indirect discrimination.
D) overt indirect discrimination.
E) structural, or systemic, discrimination.

Question 17

One barrier to employment equality and opportunity that women face is:

A) lack of mentoring opportunities.
B) exclusion from informal networks.
C) lack of role models.
D) conscious or unconscious bias in recruiting and promotion.
E) a shortage of affordable child care.

Question 18

Which type of worker does anti-discrimination legislation in Australia not cover?

A) Full-time employees
B) Part-time employees
C) Temporary employees
D) Contractors
E) None of these responses are correct.

Question 19

Cultural intelligence describes:

A) the skill of being able to speak more than one language.
B) the skill of being able to work effectively across cultures.
C) the skill of being able to understand more than one language.
D) the skill of being able to understand other cultural practices.
E) All of these responses are correct.

Question 20

A successfully diverse workplace is characterised by:

A) shared common organisational goals.
B) agreement on what people are there to achieve and how to achieve it.
C) shared common team goals.
D) shared common values and visions.
E) All of these responses are correct.

Question 21

Which generation of workers is considered to be made up of self-disciplined, logical thinkers who are adept at following directions and attending to detail, and fine with leaders telling them what they want done and how?

A) Generation Z
B) Generation Y
C) Generation X
D) Baby Boomers
E) Traditionalists

Question 22

Which of the following groups is likely to contain tech-savvy, highly confident, mobile employees who need to be carefully managed in order to harness their innovation and creativity?

A) Generation Z
B) Generation Y
C) Generation X
D) Baby Boomers
E) Traditionalists

Question 23

It is not currently illegal to refuse to hire somebody purely on the basis of their sexual orientation, gender identity (i.e. the way people express their gender) or intersex status (i.e. having physical, hormonal or genetic features that are a combination of male and female).

Question 24

The currently preferred term when referring to transgender employees is:

A) 'gender affirmation'.
B) 'gender assimilation'.
C) 'gender alteration'.
D) 'gender adaptation'.
E) 'gender emasculation'.

Question 25

Which generation of workers may be more apprehensive and less confident when it comes to undertaking extra training once employed in an organisation, because they may not have experienced this approach to furthering work skills before?

A) Generation Z
B) Generation Y
C) Generation X
D) Baby Boomers
E) None of these responses are correct.

Question 26

Despite their higher numbers in the workforce, confidence and aptitude for technology, Gen X and Gen Y employees are still outranked in seniority and management by Baby Boomers.

Question 27

Which of the following strategies is likely to be most effective in managing Generation Z employees?

A) Closely manage their work and coach them to improve their performance.
B) Provide them with a goal, explain constraints and let them reach the goal in a way that suits them.
C) Provide flexible working arrangements that acknowledge the desire for increased quality of life, particularly outside of work.
D) Keep them engaged and let them learn by doing and helping others.
E) Micromanage them and set strict goals for performance.

Question 28

Which of the following approaches may be used to support a team member who transitions from male to female or vice-versa?

A) Adopt a policy of zero tolerance for harassment.
B) Promptly deal with any misconduct directed toward the employee.
C) Ensure you use the correct pronouns and the employee's correct name.
D) Advise them to immediately notify you of any problems.
E) All of these responses are correct.

Question 29

In collectivist cultures:

A) action and results count more than consensus.
B) consensus, group achievement and group preferences and needs are more important than individual preferences and needs and individual achievement.
C) there is more likely to be an expectation of rewards for performance than for cooperation.
D) team members prefer to work on their own, with as little direction as possible.
E) the prevailing culture is one of 'everyone for themselves'.

Question 30

Which of the following attitudes is contrary to making the most of people from different age groups?

A) Assimilation
B) Adaptability
C) Valuing abilities and talents
D) Understanding
E) Acceptance