Deck 4: Communicate in the Workplace

Question 1

It is the duty of every person working in an organisation to:

A) observe each other so they do not do the wrong thing
B) observe the law on all issues
C) do whatever it takes to get ahead
D) blame someone else when you do something wrong

Answer 1

B

Question 2

A good communicator is able to gain information in a courteous and friendly manner using a range of different skills including asking evasive and inappropriate questions.

Answer 2

False

Question 3

It is very important to be aware of and comply with the policies and procedures set by your organisation when working with clients and colleagues, as many of these procedures will be:

A) a guide on how to appropriately act
B) the correct format to ensure a process is completed
C) based upon legislative requirements
D) how your manager wants you to perform in the workplace

Answer 3

C

Question 4

Understanding your own role within the organisation will help you to sort out the type of knowledge you need to succeed and the sources of power that are available to you.

Question 5

In our everyday lives, it is likely that we will deal only with people of similar character, background and ideals as ourselves.

Question 6

The reasons why you would choose one method of communication over another will depend on how you feel about that person.

Question 7

A diverse workforce exposes customers and colleagues to:

A) a number of ways to party and celebrate life
B) new ways of cooking different meals
C) many different options for having holidays
D) new ideas, different ways of working and reaching decisions

Question 8

Developing an understanding of non-verbal communication also allows you to determine when a customer is ready to buy a product.

Question 9

When communicating with people from backgrounds different from your own it is:

A) important not to make any assumptions
B) good to address them with a bow
C) important to ensure you demonstrate your own background
D) good to ensure you offer a cultural gift

Question 10

When talking to someone, maintain respectful eye contact and:

A) make agreeance sounds even if you are not listening
B) bow ever 2-3 minutes to show your respect
C) provide responses to each sentence the other person is saying
D) nod your head in understanding so the other person knows you are paying attention