Question 1

In our everyday lives, it is likely that we will deal only with people of similar character, background and ideals as ourselves.

Accepted Answer

A) True 
 B)False  False

Question 2

It is the duty of every person working in an organisation to:

Accepted Answer

A)  observe each other so they do not do the wrong thing 
B)  observe the law on all issues 
C)  do whatever it takes to get ahead 
D)  blame someone else when you do something wrong 
A)  observe each other so they do not do the wrong thing 
B)  observe the law on all issues 
C)  do whatever it takes to get ahead 
D)  blame someone else when you do something wrong B

Question 3

Understanding your own role within the organisation will help you to sort out the type of knowledge you need to succeed and the sources of power that are available to you.

Accepted Answer

A) True 
 B)False  False

Question 4

Developing an understanding of non-verbal communication also allows you to determine when a customer is ready to buy a product.

Accepted Answer

A) True 
 B)False

Question 5

A good communicator is able to gain information in a courteous and friendly manner using a range of different skills including asking evasive and inappropriate questions.

Accepted Answer

A) True 
 B)False

Question 6

It is very important to be aware of and comply with the policies and procedures set by your organisation when working with clients and colleagues, as many of these procedures will be:

Accepted Answer

A)  a guide on how to appropriately act 
B)  the correct format to ensure a process is completed 
C)  based upon legislative requirements 
D)  how your manager wants you to perform in the workplace 
A)  a guide on how to appropriately act 
B)  the correct format to ensure a process is completed 
C)  based upon legislative requirements 
D)  how your manager wants you to perform in the workplace

Question 7

A diverse workforce exposes customers and colleagues to:

Accepted Answer

A)  a number of ways to party and celebrate life 
B)  new ways of cooking different meals 
C)  many different options for having holidays 
D)  new ideas, different ways of working and reaching decisions 
A)  a number of ways to party and celebrate life 
B)  new ways of cooking different meals 
C)  many different options for having holidays 
D)  new ideas, different ways of working and reaching decisions

Question 8

When talking to someone, maintain respectful eye contact and:

Accepted Answer

A)  make agreeance sounds even if you are not listening 
B)  bow ever 2-3 minutes to show your respect 
C)  provide responses to each sentence the other person is saying 
D)  nod your head in understanding so the other person knows you are paying attention 
A)  make agreeance sounds even if you are not listening 
B)  bow ever 2-3 minutes to show your respect 
C)  provide responses to each sentence the other person is saying 
D)  nod your head in understanding so the other person knows you are paying attention

Question 9

The reasons why you would choose one method of communication over another will depend on how you feel about that person.

Accepted Answer

A) True 
 B)False

Question 10

When communicating with people from backgrounds different from your own it is:

Accepted Answer

A)  important not to make any assumptions 
B)  good to address them with a bow 
C)  important to ensure you demonstrate your own background 
D)  good to ensure you offer a cultural gift 
A)  important not to make any assumptions 
B)  good to address them with a bow 
C)  important to ensure you demonstrate your own background 
D)  good to ensure you offer a cultural gift

In our everyday lives, it is likely that we will deal only with people of similar character, background and ideals as ourselves.

It is the duty of every person working in an organisation to:

Understanding your own role within the organisation will help you to sort out the type of knowledge you need to succeed and the sources of power that are available to you.

Developing an understanding of non-verbal communication also allows you to determine when a customer is ready to buy a product.

A good communicator is able to gain information in a courteous and friendly manner using a range of different skills including asking evasive and inappropriate questions.

It is very important to be aware of and comply with the policies and procedures set by your organisation when working with clients and colleagues, as many of these procedures will be:

A diverse workforce exposes customers and colleagues to:

When talking to someone, maintain respectful eye contact and:

The reasons why you would choose one method of communication over another will depend on how you feel about that person.

When communicating with people from backgrounds different from your own it is:

Contribute to the Health and Safety of Self and Others

Apply Knowledge of Whs Legislation in the Workplace

Participate in Environmentally Sustainable Work Practices

Work Effectively With Diversity

Deliver and Monitor a Service to Customers

Process Customer Complaints

Recommend Products and Services

Promote Innovation in a Team Environment

Work Effectively With Others

Organise Personal Work Priorities and Development

Organise Schedules

Organise Workplace Information

Maintain Business Resources

Use Business Technology

Develop Keyboarding Speed and Accuracy

Producing Business Documents

Produce Spreadsheets

Create Electronic Presentations

Maintain Financial Records

Filters

Exam 4: Communicate in the Workplace

In our everyday lives, it is likely that we will deal only with people of similar character, background and ideals as ourselves.

It is the duty of every person working in an organisation to:

Understanding your own role within the organisation will help you to sort out the type of knowledge you need to succeed and the sources of power that are available to you.

Developing an understanding of non-verbal communication also allows you to determine when a customer is ready to buy a product.

A good communicator is able to gain information in a courteous and friendly manner using a range of different skills including asking evasive and inappropriate questions.

It is very important to be aware of and comply with the policies and procedures set by your organisation when working with clients and colleagues, as many of these procedures will be:

A diverse workforce exposes customers and colleagues to:

When talking to someone, maintain respectful eye contact and:

The reasons why you would choose one method of communication over another will depend on how you feel about that person.

When communicating with people from backgrounds different from your own it is:

Contribute to the Health and Safety of Self and Others

Apply Knowledge of Whs Legislation in the Workplace

Participate in Environmentally Sustainable Work Practices

Work Effectively With Diversity

Deliver and Monitor a Service to Customers

Process Customer Complaints

Recommend Products and Services

Promote Innovation in a Team Environment

Work Effectively With Others

Organise Personal Work Priorities and Development

Organise Schedules

Organise Workplace Information

Maintain Business Resources

Use Business Technology

Develop Keyboarding Speed and Accuracy

Producing Business Documents

Produce Spreadsheets

Create Electronic Presentations

Maintain Financial Records

Filters