Deck 5: Work Effectively With Diversity

Question 1

To determine the requirements for culturally appropriate service, you will need to:

A) talk to a family member
B) consult with others that have specific knowledge of the culture
C) contact the embassy from the country they come from
D) visit their country

Answer 1

B

Question 2

Discrimination in a cultural context refers to:

A) showing prejudice towards a certain group
B) only working with some team members
C) not providing tea or coffee to the team
D) allowing every team member to share knowledge

Answer 2

A

Question 3

Which of the following are illegal forms of discrimination under Australian legislation? Choose the most appropriate answer.

A) Age and gender
B) Cultural, racial and religious backgrounds
C) Family structure and language
D) All of these choices

Answer 3

D

Question 4

It is necessary to be informed of the major religions.

Question 5

Cultural differences can extend to the way in which people of different cultures address each other, what level of formality or informality makes them comfortable, their customs and beliefs, as well as the location they live in and the types of vehicles they purchase.

Question 6

Diversity in the workplace leads to limitations in viewpoints and business ideas.

Question 7

An employer may draft their own code of practice based on the company's ethical principles.

Question 8

When communicating with someone from another culture always:

A) ensure they are sitting down when speaking with them
B) speak in a way you would speak with other Australian colleagues
C) remember to speak in plain terms
D) adjust your behaviour to be more animated

Question 9

Acknowledging staff contributions can discourage colleagues from diverse backgrounds to use and share their specific qualities, skills and backgrounds.

Question 10

To work effectively and to take into consideration the culture of colleagues and clients, we need to be aware of:

A) non-verbal communication and culture
B) cultural variation with responding to emotions
C) personal grooming
D) use of personal contact