Question 1

Which of the following are illegal forms of discrimination under Australian legislation? Choose the most appropriate answer.

Accepted Answer

A)  Age and gender 
B)  Cultural, racial and religious backgrounds 
C)  Family structure and language 
D)  All of these choices 
A)  Age and gender 
B)  Cultural, racial and religious backgrounds 
C)  Family structure and language 
D)  All of these choices D

Question 2

Discrimination in a cultural context refers to:

Accepted Answer

A)  showing prejudice towards a certain group 
B)  only working with some team members 
C)  not providing tea or coffee to the team 
D)  allowing every team member to share knowledge 
A)  showing prejudice towards a certain group 
B)  only working with some team members 
C)  not providing tea or coffee to the team 
D)  allowing every team member to share knowledge A

Question 3

To work effectively and to take into consideration the culture of colleagues and clients, we need to be aware of:

Accepted Answer

A)  non-verbal communication and culture 
B)  cultural variation with responding to emotions 
C)  personal grooming 
D)  use of personal contact 
A)  non-verbal communication and culture 
B)  cultural variation with responding to emotions 
C)  personal grooming 
D)  use of personal contact A

Question 4

Cultural differences can extend to the way in which people of different cultures address each other, what level of formality or informality makes them comfortable, their customs and beliefs, as well as the location they live in and the types of vehicles they purchase.

Accepted Answer

A) True 
 B)False

Question 5

When communicating with someone from another culture always:

Accepted Answer

A)  ensure they are sitting down when speaking with them 
B)  speak in a way you would speak with other Australian colleagues 
C)  remember to speak in plain terms 
D)  adjust your behaviour to be more animated 
A)  ensure they are sitting down when speaking with them 
B)  speak in a way you would speak with other Australian colleagues 
C)  remember to speak in plain terms 
D)  adjust your behaviour to be more animated

Question 6

It is necessary to be informed of the major religions.

Accepted Answer

A) True 
 B)False

Question 7

To determine the requirements for culturally appropriate service, you will need to:

Accepted Answer

A)  talk to a family member 
B)  consult with others that have specific knowledge of the culture 
C)  contact the embassy from the country they come from 
D)  visit their country 
A)  talk to a family member 
B)  consult with others that have specific knowledge of the culture 
C)  contact the embassy from the country they come from 
D)  visit their country

Question 8

Acknowledging staff contributions can discourage colleagues from diverse backgrounds to use and share their specific qualities, skills and backgrounds.

Accepted Answer

A) True 
 B)False

Question 9

Diversity in the workplace leads to limitations in viewpoints and business ideas.

Accepted Answer

A) True 
 B)False

Question 10

An employer may draft their own code of practice based on the company's ethical principles.

Accepted Answer

A) True 
 B)False

Which of the following are illegal forms of discrimination under Australian legislation? Choose the most appropriate answer.

Discrimination in a cultural context refers to:

To work effectively and to take into consideration the culture of colleagues and clients, we need to be aware of:

Cultural differences can extend to the way in which people of different cultures address each other, what level of formality or informality makes them comfortable, their customs and beliefs, as well as the location they live in and the types of vehicles they purchase.

When communicating with someone from another culture always:

It is necessary to be informed of the major religions.

To determine the requirements for culturally appropriate service, you will need to:

Acknowledging staff contributions can discourage colleagues from diverse backgrounds to use and share their specific qualities, skills and backgrounds.

Diversity in the workplace leads to limitations in viewpoints and business ideas.

An employer may draft their own code of practice based on the company's ethical principles.

Contribute to the Health and Safety of Self and Others

Apply Knowledge of Whs Legislation in the Workplace

Participate in Environmentally Sustainable Work Practices

Communicate in the Workplace

Deliver and Monitor a Service to Customers

Process Customer Complaints

Recommend Products and Services

Promote Innovation in a Team Environment

Work Effectively With Others

Organise Personal Work Priorities and Development

Organise Schedules

Organise Workplace Information

Maintain Business Resources

Use Business Technology

Develop Keyboarding Speed and Accuracy

Producing Business Documents

Produce Spreadsheets

Create Electronic Presentations

Maintain Financial Records

Filters

Exam 5: Work Effectively With Diversity

Which of the following are illegal forms of discrimination under Australian legislation? Choose the most appropriate answer.

Discrimination in a cultural context refers to:

To work effectively and to take into consideration the culture of colleagues and clients, we need to be aware of:

Cultural differences can extend to the way in which people of different cultures address each other, what level of formality or informality makes them comfortable, their customs and beliefs, as well as the location they live in and the types of vehicles they purchase.

When communicating with someone from another culture always:

It is necessary to be informed of the major religions.

To determine the requirements for culturally appropriate service, you will need to:

Acknowledging staff contributions can discourage colleagues from diverse backgrounds to use and share their specific qualities, skills and backgrounds.

Diversity in the workplace leads to limitations in viewpoints and business ideas.

An employer may draft their own code of practice based on the company's ethical principles.

Contribute to the Health and Safety of Self and Others

Apply Knowledge of Whs Legislation in the Workplace

Participate in Environmentally Sustainable Work Practices

Communicate in the Workplace

Deliver and Monitor a Service to Customers

Process Customer Complaints

Recommend Products and Services

Promote Innovation in a Team Environment

Work Effectively With Others

Organise Personal Work Priorities and Development

Organise Schedules

Organise Workplace Information

Maintain Business Resources

Use Business Technology

Develop Keyboarding Speed and Accuracy

Producing Business Documents

Produce Spreadsheets

Create Electronic Presentations

Maintain Financial Records

Filters