Deck 1: Training in Organizations

Question 1

Which of the following are predicted to contribute to a labor shortage in the next 10 years?

A)Baby boomers will retire
B)Changes in technology
C)Continuing recession
D)Both A & B
E)All of the above

Answer 1

D

Question 2

What is the focus of the ISO standards?

A)A series of standards to assure consistency in product quality
B)An HR software package to assure legal compliance
C)A quality standard set by the Japanese
D)A strategic quality forecasting model
E)A method designed to improve productivity

Answer 2

A

Question 3

Which of the following is evidence supporting the assertion that companies are investing in more training?

A)Higher net sales per employee
B)Higher gross profits per employee
C)Higher ratios of market to book value
D)Both A & B
E)All of the above

Answer 3

E

Question 4

Learning is defined as

A)A temporary change in cognition that results from experience and may influence behavior.
B)A relatively permanent change in understanding and thinking that results from experience and directly influences behavior.
C)A relatively permanent change in understanding and thinking that models behavior.
D)A temporary change in understanding and thinking.
E)A relatively permanent change in cognition that results from selfefficacy and indirectly influences behavior.

Question 5

Which of the following statements is true?

A)Twitter and Facebook have shown to be ineffective as enhancements to training.
B)Social networking can be used to support on-the-job training.
C)The number of females in the workforce has reached 38 percent.
D)Hispanics are by far the largest minority group in both Canada and the USA.
E)Both C & D are true.

Question 6

In the training model, a triggering event is

A)An organizational performance gap.
B)A signal that training has been successful.
C)A type of behavioral-based evaluation.
D)Input into the development phase of training.
E)None of the above.

Question 7

Viewing training as a subsystem of an organizational system, the inputs into the training subsystem include an organization's

A)Strategies.
B)Mission.
C)Resources.
D)People.
E)All of the above.

Question 8

The authors' use of attitudes rather than abilities as one of the three types of learning outcomes is based on

A)their bias toward attitudes.
B)the fact that abilities and attitudes are fairly similar.
C)the fact that abilities are redundant with knowledge and skills.
D)The fact that abilities are not learned.

Question 9

Which of the following sources is an input to the analysis process?

A)The organization structure
B)Problematic operational areas
C)The people within the operational areas
D)Both B & C
E)All of the above

Question 10

When evaluating training, the major type of evaluation to consider is

A)Process evaluation.
B)Analysis evaluation.
C)Outcome evaluation.
D)Both A & C.
E)Both B & C.

Question 11

When comparing ISO certified companies with companies that were not certified, the text noted that ISO certified companies

A)Have employees who are more satisfied with their jobs.
B)Have more bureaucracy set up to meet all the ISO standards.
C)Are less likely to file for bankruptcy.
D)Have lower training costs.
E)Have slightly lower productivity.

Question 12

Which of these steps is part of the continuous improvement model?

A)Gap analysis
B)Preaudit
C)Process mapping
D)Higher productivity
E)None of the above

Question 13

Which of the following statements is true?

A)Training has yet to show a positive effect on the bottom line.
B)Training managers are alone in realizing that alignment of training with the business strategy is important.
C)Worker knowledge provides a competitive advantage.
D)Alignment of training with the business strategy is quite simple to do.

Question 14

In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is called

A)Outcome evaluation.
B)Outcome.
C)Phase evaluation.
D)Process evaluation.
E)Procedural evaluation.

Question 15

Input into the developmental phase of the training model comes from

A)Needs analysis.
B)Design.
C)Evaluation.
D)Both B & C.
E)None of the above.

Question 16

Which of the following career paths best prepares a trainer for a supervisory or coordinator position?

A)Several years' experience in a specific function
B)Working in a line position
C)Rotation through various specialist positions
D)None of the above
E)All of the above

Question 17

ISO certified companies

A)Have lower than normal training costs.
B)Are much less likely to experience bankruptcy.
C)Have less bureaucracy within their company structure.
D)Both B & C.
E)All of the above.

Question 18

In an open system model, which of the following statements is NOT true?

A)Open systems have a dynamic relationship with their environment.
B)Open systems may exist as part of another open system.
C)The system is open to influences from its environment.
D)Outputs never have an influence on future inputs.
E)All of the above are true.

Question 19

All aspects of the training program come together in the

A)Design phase.
B)Implementation phase.
C)Development phase.
D)Analysis phase.
E)Evaluation phase.

Question 20

Which of the following is NOT true of outcome evaluation?

A)It uses training objectives as its criteria for success.
B)This is all the information you need to improve a training program.
C)It is conducted at the end of training.
D)All of the above are true.

Question 21

___Higher birth rates are one of the reasons for the changing demographics in North America.

Question 22

_________ is (are) the foundations for competencies.

A)Tests
B)KSAs
C)Strengths
D)Motivation
E)Skill sets

Question 23

___The highest level of knowledge is termed strategic knowledge.

Question 24

According to the text, _____ provides the opportunity for learning and _____ is a result of the learning.

A)Education; training
B)Development; training
C)Training; development
D)Education; development
E)None of the above

Question 25

Describe how the model of training processes serves as a problem?solving tool. Include a brief explanation of each of the five phases.

Question 26

The authors use the acronym KSA to refer to what?

A)Keep it Simple, and have the right Attitude
B)Knowledge, skills, and attitudes
C)Knowledge, strategy, and aptitude
D)Knowledge skills and abilities

Question 27

Linking competencies to a set of behaviors that allow you to "know it when you see it" is useful for

A)Hiring.
B)Training.
C)Determining rates of pay.
D)Both A & B.
E)All of the above.

Question 28

A person's understanding about how and when to apply the facts that have been learned is called

A)Process knowledge.
B)Declarative knowledge.
C)Practical knowledge.
D)Perpetual knowledge.
E)Procedural knowledge.

Question 29

When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition?

A)Automaticity
B)Automatic
C)Compilation
D)Responsive

Question 30

___In general, the smaller the organization, the fewer responsibilities each HRD employee will have.

Question 31

___Compilation is the highest level of skill acquisition.

Question 32

A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a

A)Competency.
B)Test.
C)Job analysis.
D)Strategy.
E)Skill set.

Question 33

Knowledge is composed of which three interrelated types?

A)Declarative, practical, and strategic
B)Declarative, practical, and skill
C)Compilation, automatic, and strategic
D)Declarative, procedural, and strategic
E)None of the above

Question 34

___The triggering event signals a need for a TNA.

Question 35

___A key part of the Domtar strategy was training.

Question 36

A person's store of factual information about a subject matter is

A)Procedural knowledge.
B)Strategic knowledge.
C)Declarative knowledge.
D)Practical knowledge.

Question 37

Explain, with the use of a diagram, the key concepts of the "open systems model."

Question 38

Define KSAs and explain the different levels of each.Use a diagram if you like.

Question 39

___An open system has three parts input, process, and output.