Deck 1: The Workplace - Constantly Changing

Question 1

An association of two or more people as co-owners of a business is a

A) limited liability company (LLC).
B) partnership.
C) sole proprietorship.
D) corporation.

Answer 1

B

Question 2

About 30 percent of administrative professionals work in service industries.

Answer 2

False

Question 3

Organizations funded and managed by a local, state, or national government in order to carry out its functions are

A) nonprofit corporations.
B) limited liability companies.
C) civic organizations.
D) government entities.

Answer 3

D

Question 4

The culture of an organization has little effect on employee attitudes or behaviors.

Question 5

Outsourcing occurs when a business produces its goods or offers its services from operations in one country although its business operations may be headquartered in another country.

Question 6

Which strategy demonstrates customer focus?

A) showing respect for customers
B) seeking customer input
C) going the extra mile to maintain good relationships
D) All of the above

Question 7

An effective administrative professional will

A) continue to learn through attending appropriate workshops and seminars.
B) participate in professional organizations.
C) accept new responsibilities with a positive attitude.
D) All of the above

Question 8

A type of business that is owned and controlled by an individual is a sole proprietorship.

Question 9

Today's work environment is less culturally diverse than in the past.

Question 10

The ability to produce new ideas and to be original and imaginative is

A) creativity.
B) critical thinking.
C) teamwork.
D) decision making.

Question 11

The virtual office has no physical form and allows you to work in your car, at a coffee shop, or at an out-of-town location such as a hotel.

Question 12

A _____ is a type of business that is a legal entity formed by following a process of incorporation set forth by state statutes.

A) limited liability company (LLC)
B) partnership
C) sole proprietorship
D) corporation

Question 13

The U.S. Department of Labor lists administrative assistant as one of the largest occupations in the United States.

Question 14

The first step in making effective decisions is to

A) collect information.
B) generate alternatives or possible solutions.
C) define the problem.
D) assess the alternatives.

Question 15

Advances in technology have allowed administrative professionals to accomplish more work in the same amount of time.

Question 16

The outcome or product of a problem, concern, or issue that must be addressed and solved is a(n)

A) decision.
B) plan.
C) discussion.
D) event.

Question 17

An example of an intrinsic motivator is a

A) raise or bonus.
B) letter of appreciation.
C) feeling of accomplishment.
D) All of the above

Question 18

_____ is training personnel to complete differing tasks within a department or unit or reassigning duties because of internal reorganization or restructuring of business operations.

A) Job shadowing
B) Job enrichment
C) Cross-training
D) Flextime

Question 19

A nonprofit corporation is formed to promote a civic, charitable, or artistic purpose.

Question 20

Job opportunities for administrative professionals are expected to decrease during this decade.