Deck 9: Verbal Communication and Presentations

Question 1

Active listeners think about what they are going to say when the speaker is finished.

Answer 1

False

Question 2

Using the word you frequently helps to personalize a presentation.

Answer 2

True

Question 3

Generally, you should use one slide for every _____ minutes of a presentation.

A) one or two
B) two or three
C) three or four
D) four or five

Answer 3

B

Question 4

You are answering your supervisor's line. Which is the best way to answer?

A) Mr. Rose's office, Julia Sanchez speaking.
B) Good morning, Julia Sanchez. How may I help you?
C) Accounts Payable, Julia Sanchez speaking.
D) Thank you for calling Welbright Electronics; this is Julia Sanchez.

Question 5

There are mobile apps for smartphones that give quick access to time zone information.

Question 6

Verbal communication involves a

A) sender.
B) receiver.
C) message.
D) All of the above

Question 7

A type of communication that may have different meanings in different cultures is

A) pointing.
B) eye contact.
C) personal space boundaries.
D) All of the above

Question 8

_____ is a clear sign that you want to be the speaker, not the listener.

A) Minimizing distractions
B) Changing body position
C) Interrupting
D) None of the above

Question 9

If you want people to remember what you say, you should use visual aids during your presentation.

Question 10

When you place a caller on hold, you should check back every two minutes.

Question 11

When preparing for a presentation, you should

A) practice.
B) think about what you'll wear.
C) check your equipment.
D) All of the above

Question 12

Which is NOT an appropriate telephone response?

A) She's not in the office at the moment.
B) He hasn't come in yet.
C) I expect him shortly.
D) She's unavailable right now.

Question 13

Electronic slide shows are effective only for small groups.

Question 14

Successful communication occurs when a receiver hears and understands the message of the sender.

Question 15

Looking around the room while someone is talking to you is a form of _____ communication.

A) verbal
B) nonverbal
C) essential
D) None of the above

Question 16

Interrogating someone is a form of conversation.

Question 17

When ending a call, you should

A) promise your supervisor will call the caller back.
B) hang up first.
C) thank the caller when appropriate.
D) All of the above

Question 18

Using the caller's name is a good way to project a positive telephone personality.

Question 19

All speech is persuasive.

Question 20

"What attachments are required when requesting travel assistance?" is an example of a(n) _____ question.

A) open-ended
B) specific
C) closed
D) None of the above