Question 1

When you place a caller on hold, you should check back every two minutes.

Accepted Answer

A) True 
 B)False  False

Question 2

If you want people to remember what you say, you should use visual aids during your presentation.

Accepted Answer

A) True 
 B)False  True

Question 3

You are answering your supervisor's line. Which is the best way to answer?

Accepted Answer

A)  Mr. Rose's office, Julia Sanchez speaking. 
B)  Good morning, Julia Sanchez. How may I help you? 
C)  Accounts Payable, Julia Sanchez speaking. 
D)  Thank you for calling Welbright Electronics; this is Julia Sanchez. 
A)  Mr. Rose's office, Julia Sanchez speaking. 
B)  Good morning, Julia Sanchez. How may I help you? 
C)  Accounts Payable, Julia Sanchez speaking. 
D)  Thank you for calling Welbright Electronics; this is Julia Sanchez. A

Question 4

Generally, you should use one slide for every _____ minutes of a presentation.

Accepted Answer

A)  one or two 
B)  two or three 
C)  three or four 
D)  four or five 
A)  one or two 
B)  two or three 
C)  three or four 
D)  four or five

Question 5

Active listeners think about what they are going to say when the speaker is finished.

Accepted Answer

A) True 
 B)False

Question 6

Electronic slide shows are effective only for small groups.

Accepted Answer

A) True 
 B)False

Question 7

When preparing for a presentation, you should

Accepted Answer

A)  practice. 
B)  think about what you'll wear. 
C)  check your equipment. 
D)  All of the above 
A)  practice. 
B)  think about what you'll wear. 
C)  check your equipment. 
D)  All of the above

Question 8

A type of communication that may have different meanings in different cultures is

Accepted Answer

A)  pointing. 
B)  eye contact. 
C)  personal space boundaries. 
D)  All of the above 
A)  pointing. 
B)  eye contact. 
C)  personal space boundaries. 
D)  All of the above

Question 9

When ending a call, you should

Accepted Answer

A)  promise your supervisor will call the caller back. 
B)  hang up first. 
C)  thank the caller when appropriate. 
D)  All of the above 
A)  promise your supervisor will call the caller back. 
B)  hang up first. 
C)  thank the caller when appropriate. 
D)  All of the above

Question 10

"What attachments are required when requesting travel assistance?" is an example of a(n) _____ question.

Accepted Answer

A)  open-ended 
B)  specific 
C)  closed 
D)  None of the above 
A)  open-ended 
B)  specific 
C)  closed 
D)  None of the above

Question 11

Interrogating someone is a form of conversation.

Accepted Answer

A) True 
 B)False

Question 12

Successful communication occurs when a receiver hears and understands the message of the sender.

Accepted Answer

A) True 
 B)False

Question 13

_____ is a clear sign that you want to be the speaker, not the listener.

Accepted Answer

A)  Minimizing distractions 
B)  Changing body position 
C)  Interrupting 
D)  None of the above 
A)  Minimizing distractions 
B)  Changing body position 
C)  Interrupting 
D)  None of the above

Question 14

Verbal communication involves a

Accepted Answer

A)  sender. 
B)  receiver. 
C)  message. 
D)  All of the above 
A)  sender. 
B)  receiver. 
C)  message. 
D)  All of the above

Question 15

Using the word you frequently helps to personalize a presentation.

Accepted Answer

A) True 
 B)False

Question 16

All speech is persuasive.

Accepted Answer

A) True 
 B)False

Question 17

There are mobile apps for smartphones that give quick access to time zone information.

Accepted Answer

A) True 
 B)False

Question 18

Using the caller's name is a good way to project a positive telephone personality.

Accepted Answer

A) True 
 B)False

Question 19

Which is NOT an appropriate telephone response?

Accepted Answer

A)  She's not in the office at the moment. 
B)  He hasn't come in yet. 
C)  I expect him shortly. 
D)  She's unavailable right now. 
A)  She's not in the office at the moment. 
B)  He hasn't come in yet. 
C)  I expect him shortly. 
D)  She's unavailable right now.

Question 20

Looking around the room while someone is talking to you is a form of _____ communication.

Accepted Answer

A)  verbal 
B)  nonverbal 
C)  essential 
D)  None of the above 
A)  verbal 
B)  nonverbal 
C)  essential 
D)  None of the above

When you place a caller on hold, you should check back every two minutes.

If you want people to remember what you say, you should use visual aids during your presentation.

You are answering your supervisor's line. Which is the best way to answer?

Generally, you should use one slide for every _____ minutes of a presentation.

Active listeners think about what they are going to say when the speaker is finished.

Electronic slide shows are effective only for small groups.

When preparing for a presentation, you should

A type of communication that may have different meanings in different cultures is

When ending a call, you should

"What attachments are required when requesting travel assistance?" is an example of a(n) _____ question.

Interrogating someone is a form of conversation.

Successful communication occurs when a receiver hears and understands the message of the sender.

_____ is a clear sign that you want to be the speaker, not the listener.

Verbal communication involves a

Using the word you frequently helps to personalize a presentation.

All speech is persuasive.

There are mobile apps for smartphones that give quick access to time zone information.

Using the caller's name is a good way to project a positive telephone personality.

Which is NOT an appropriate telephone response?

Looking around the room while someone is talking to you is a form of _____ communication.

The Workplace - Constantly Changing

Your Professional Image

Workplace Teams

Self-Management

Ethical Theories and Behaviors

Leadership

Customer Service

Written Communication

Global Communication - Technology and Etiquette

Records Management

Managing Electronic Records

Personal Finance and Investment Strategies

Event Planning

Travel Arrangements

Workplace Mail and Copying

Job Search and Advancement

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Exam 9: Verbal Communication and Presentations

When you place a caller on hold, you should check back every two minutes.

If you want people to remember what you say, you should use visual aids during your presentation.

You are answering your supervisor's line. Which is the best way to answer?

Generally, you should use one slide for every _____ minutes of a presentation.

Active listeners think about what they are going to say when the speaker is finished.

Electronic slide shows are effective only for small groups.

When preparing for a presentation, you should

A type of communication that may have different meanings in different cultures is

When ending a call, you should

"What attachments are required when requesting travel assistance?" is an example of a(n) _____ question.

Interrogating someone is a form of conversation.

Successful communication occurs when a receiver hears and understands the message of the sender.

_____ is a clear sign that you want to be the speaker, not the listener.

Verbal communication involves a

Using the word you frequently helps to personalize a presentation.

All speech is persuasive.

There are mobile apps for smartphones that give quick access to time zone information.

Using the caller's name is a good way to project a positive telephone personality.

Which is NOT an appropriate telephone response?

Looking around the room while someone is talking to you is a form of _____ communication.

The Workplace - Constantly Changing

Your Professional Image

Workplace Teams

Self-Management

Ethical Theories and Behaviors

Leadership

Customer Service

Written Communication

Global Communication - Technology and Etiquette

Records Management

Managing Electronic Records

Personal Finance and Investment Strategies

Event Planning

Travel Arrangements

Workplace Mail and Copying

Job Search and Advancement

Filters