Deck 8: Written Communication
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Deck 8: Written Communication
1
You should try to proofread a document as soon as you have finished keying it.
False
2
Which is a one- or two-page account of the essential information in a report?
A) executive summary
B) bibliography
C) background
D) recommendations
A) executive summary
B) bibliography
C) background
D) recommendations
A
3
Which sentence is in the active voice?
A) Connor was driven to the game by his sister.
B) Kyle rode his bike to school.
C) Your order was shipped today.
D) Your payment was received after the due date.
A) Connor was driven to the game by his sister.
B) Kyle rode his bike to school.
C) Your order was shipped today.
D) Your payment was received after the due date.
B
4
The sentence that contains the main idea of a paragraph is the parallel sentence.
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5
To make your message more courteous, you should eliminate unnecessary words and repetitious ideas.
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6
Because e-mail messages are a type of informal communication, it is not necessary to use proper capitalization or punctuation in them.
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7
The active voice is more direct and concise, so you should use it most of the time.
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8
When you are preparing to write, which basic question should you ask about your readers?
A) What are their ages, genders, backgrounds, and biases?
B) What are their values and beliefs?
C) What attitudes do they have?
D) All of the above
A) What are their ages, genders, backgrounds, and biases?
B) What are their values and beliefs?
C) What attitudes do they have?
D) All of the above
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9
Which is an example of a positive expression?
A) sorry
B) whenever I can
C) immediately
D) unsatisfactory
A) sorry
B) whenever I can
C) immediately
D) unsatisfactory
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10
The _____ approach is appropriate for positive or neutral messages that deliver good news or make a routine request.
A) direct
B) indirect
C) persuasive
D) business
A) direct
B) indirect
C) persuasive
D) business
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11
Your writing should be correct and factual; the audience should not be considered.
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12
A letter with open punctuation includes
A) a colon after the salutation and a comma after the complimentary close.
B) commas after the salutation and complimentary close.
C) a colon after the salutation and no punctuation after the complimentary close.
D) no punctuation after the salutation or complimentary close.
A) a colon after the salutation and a comma after the complimentary close.
B) commas after the salutation and complimentary close.
C) a colon after the salutation and no punctuation after the complimentary close.
D) no punctuation after the salutation or complimentary close.
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13
The _____ paragraph identifies the subject of the message.
A) opening
B) developmental
C) supporting
D) closing
A) opening
B) developmental
C) supporting
D) closing
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14
You only need to document your source if you quote it directly.
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15
In clear writing, each sentence should have one thought; each paragraph, one purpose.
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16
You should use the persuasive approach when you want to change an indifferent or negative reader's reaction.
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17
An e-mail message should be limited to one screen.
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18
Written communication is _____ when it gives the reader all the information he or she needs to accomplish the results the writer intended.
A) complete
B) clear
C) correct
D) concise
A) complete
B) clear
C) correct
D) concise
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19
The _____ approach is used for messages that give negative news.
A) direct
B) indirect
C) persuasive
D) business
A) direct
B) indirect
C) persuasive
D) business
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20
In the _____ letter style, all text is aligned at the left margin.
A) indirect
B) block
C) modified block
D) traditional
A) indirect
B) block
C) modified block
D) traditional
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21
Match between columns
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