Deck 8: Written Communication

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Question
You should try to proofread a document as soon as you have finished keying it.
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Question
Which is a one- or two-page account of the essential information in a report?

A) executive summary
B) bibliography
C) background
D) recommendations
Question
Which sentence is in the active voice?

A) Connor was driven to the game by his sister.
B) Kyle rode his bike to school.
C) Your order was shipped today.
D) Your payment was received after the due date.
Question
The sentence that contains the main idea of a paragraph is the parallel sentence.
Question
To make your message more courteous, you should eliminate unnecessary words and repetitious ideas.
Question
Because e-mail messages are a type of informal communication, it is not necessary to use proper capitalization or punctuation in them.
Question
The active voice is more direct and concise, so you should use it most of the time.
Question
When you are preparing to write, which basic question should you ask about your readers?

A) What are their ages, genders, backgrounds, and biases?
B) What are their values and beliefs?
C) What attitudes do they have?
D) All of the above
Question
Which is an example of a positive expression?

A) sorry
B) whenever I can
C) immediately
D) unsatisfactory
Question
The _____ approach is appropriate for positive or neutral messages that deliver good news or make a routine request.

A) direct
B) indirect
C) persuasive
D) business
Question
Your writing should be correct and factual; the audience should not be considered.
Question
A letter with open punctuation includes

A) a colon after the salutation and a comma after the complimentary close.
B) commas after the salutation and complimentary close.
C) a colon after the salutation and no punctuation after the complimentary close.
D) no punctuation after the salutation or complimentary close.
Question
The _____ paragraph identifies the subject of the message.

A) opening
B) developmental
C) supporting
D) closing
Question
You only need to document your source if you quote it directly.
Question
In clear writing, each sentence should have one thought; each paragraph, one purpose.
Question
You should use the persuasive approach when you want to change an indifferent or negative reader's reaction.
Question
An e-mail message should be limited to one screen.
Question
Written communication is _____ when it gives the reader all the information he or she needs to accomplish the results the writer intended.

A) complete
B) clear
C) correct
D) concise
Question
The _____ approach is used for messages that give negative news.

A) direct
B) indirect
C) persuasive
D) business
Question
In the _____ letter style, all text is aligned at the left margin.

A) indirect
B) block
C) modified block
D) traditional
Question
Match between columns
A quality achieved in a paragraph when the sentences clarify or support the main idea
conciseness
A quality achieved in a paragraph when the sentences clarify or support the main idea
primary research
A quality achieved in a paragraph when the sentences clarify or support the main idea
unity
A quality achieved in a paragraph when the sentences clarify or support the main idea
indirect approach
A quality achieved in a paragraph when the sentences clarify or support the main idea
coherence
A quality achieved in a paragraph when the sentences clarify or support the main idea
tone
A quality achieved in a paragraph when the sentences clarify or support the main idea
direct approach
A quality achieved in a paragraph when the sentences clarify or support the main idea
persuasive approach
A quality achieved in a paragraph when the sentences clarify or support the main idea
passive voice
A quality achieved in a paragraph when the sentences clarify or support the main idea
secondary research
A message strategy in which the main idea is presented first
conciseness
A message strategy in which the main idea is presented first
primary research
A message strategy in which the main idea is presented first
unity
A message strategy in which the main idea is presented first
indirect approach
A message strategy in which the main idea is presented first
coherence
A message strategy in which the main idea is presented first
tone
A message strategy in which the main idea is presented first
direct approach
A message strategy in which the main idea is presented first
persuasive approach
A message strategy in which the main idea is presented first
passive voice
A message strategy in which the main idea is presented first
secondary research
The attitude your words express to the reader
conciseness
The attitude your words express to the reader
primary research
The attitude your words express to the reader
unity
The attitude your words express to the reader
indirect approach
The attitude your words express to the reader
coherence
The attitude your words express to the reader
tone
The attitude your words express to the reader
direct approach
The attitude your words express to the reader
persuasive approach
The attitude your words express to the reader
passive voice
The attitude your words express to the reader
secondary research
The expression of necessary information in as few words as possible
conciseness
The expression of necessary information in as few words as possible
primary research
The expression of necessary information in as few words as possible
unity
The expression of necessary information in as few words as possible
indirect approach
The expression of necessary information in as few words as possible
coherence
The expression of necessary information in as few words as possible
tone
The expression of necessary information in as few words as possible
direct approach
The expression of necessary information in as few words as possible
persuasive approach
The expression of necessary information in as few words as possible
passive voice
The expression of necessary information in as few words as possible
secondary research
The collection of original data through surveys, observations, or data review and analysis
conciseness
The collection of original data through surveys, observations, or data review and analysis
primary research
The collection of original data through surveys, observations, or data review and analysis
unity
The collection of original data through surveys, observations, or data review and analysis
indirect approach
The collection of original data through surveys, observations, or data review and analysis
coherence
The collection of original data through surveys, observations, or data review and analysis
tone
The collection of original data through surveys, observations, or data review and analysis
direct approach
The collection of original data through surveys, observations, or data review and analysis
persuasive approach
The collection of original data through surveys, observations, or data review and analysis
passive voice
The collection of original data through surveys, observations, or data review and analysis
secondary research
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
conciseness
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
primary research
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
unity
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
indirect approach
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
coherence
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
tone
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
direct approach
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
persuasive approach
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
passive voice
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
secondary research
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
conciseness
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
primary research
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
unity
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
indirect approach
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
coherence
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
tone
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
direct approach
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
persuasive approach
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
passive voice
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
secondary research
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
conciseness
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
primary research
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
unity
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
indirect approach
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
coherence
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
tone
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
direct approach
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
persuasive approach
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
passive voice
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
secondary research
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
conciseness
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
primary research
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
unity
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
indirect approach
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
coherence
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
tone
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
direct approach
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
persuasive approach
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
passive voice
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
secondary research
A form of the verb in which the subject receives the action
conciseness
A form of the verb in which the subject receives the action
primary research
A form of the verb in which the subject receives the action
unity
A form of the verb in which the subject receives the action
indirect approach
A form of the verb in which the subject receives the action
coherence
A form of the verb in which the subject receives the action
tone
A form of the verb in which the subject receives the action
direct approach
A form of the verb in which the subject receives the action
persuasive approach
A form of the verb in which the subject receives the action
passive voice
A form of the verb in which the subject receives the action
secondary research
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Deck 8: Written Communication
1
You should try to proofread a document as soon as you have finished keying it.
False
2
Which is a one- or two-page account of the essential information in a report?

A) executive summary
B) bibliography
C) background
D) recommendations
A
3
Which sentence is in the active voice?

A) Connor was driven to the game by his sister.
B) Kyle rode his bike to school.
C) Your order was shipped today.
D) Your payment was received after the due date.
B
4
The sentence that contains the main idea of a paragraph is the parallel sentence.
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5
To make your message more courteous, you should eliminate unnecessary words and repetitious ideas.
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6
Because e-mail messages are a type of informal communication, it is not necessary to use proper capitalization or punctuation in them.
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7
The active voice is more direct and concise, so you should use it most of the time.
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8
When you are preparing to write, which basic question should you ask about your readers?

A) What are their ages, genders, backgrounds, and biases?
B) What are their values and beliefs?
C) What attitudes do they have?
D) All of the above
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9
Which is an example of a positive expression?

A) sorry
B) whenever I can
C) immediately
D) unsatisfactory
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10
The _____ approach is appropriate for positive or neutral messages that deliver good news or make a routine request.

A) direct
B) indirect
C) persuasive
D) business
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11
Your writing should be correct and factual; the audience should not be considered.
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12
A letter with open punctuation includes

A) a colon after the salutation and a comma after the complimentary close.
B) commas after the salutation and complimentary close.
C) a colon after the salutation and no punctuation after the complimentary close.
D) no punctuation after the salutation or complimentary close.
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13
The _____ paragraph identifies the subject of the message.

A) opening
B) developmental
C) supporting
D) closing
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14
You only need to document your source if you quote it directly.
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15
In clear writing, each sentence should have one thought; each paragraph, one purpose.
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16
You should use the persuasive approach when you want to change an indifferent or negative reader's reaction.
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17
An e-mail message should be limited to one screen.
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18
Written communication is _____ when it gives the reader all the information he or she needs to accomplish the results the writer intended.

A) complete
B) clear
C) correct
D) concise
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19
The _____ approach is used for messages that give negative news.

A) direct
B) indirect
C) persuasive
D) business
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20
In the _____ letter style, all text is aligned at the left margin.

A) indirect
B) block
C) modified block
D) traditional
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21
Match between columns
A quality achieved in a paragraph when the sentences clarify or support the main idea
conciseness
A quality achieved in a paragraph when the sentences clarify or support the main idea
primary research
A quality achieved in a paragraph when the sentences clarify or support the main idea
unity
A quality achieved in a paragraph when the sentences clarify or support the main idea
indirect approach
A quality achieved in a paragraph when the sentences clarify or support the main idea
coherence
A quality achieved in a paragraph when the sentences clarify or support the main idea
tone
A quality achieved in a paragraph when the sentences clarify or support the main idea
direct approach
A quality achieved in a paragraph when the sentences clarify or support the main idea
persuasive approach
A quality achieved in a paragraph when the sentences clarify or support the main idea
passive voice
A quality achieved in a paragraph when the sentences clarify or support the main idea
secondary research
A message strategy in which the main idea is presented first
conciseness
A message strategy in which the main idea is presented first
primary research
A message strategy in which the main idea is presented first
unity
A message strategy in which the main idea is presented first
indirect approach
A message strategy in which the main idea is presented first
coherence
A message strategy in which the main idea is presented first
tone
A message strategy in which the main idea is presented first
direct approach
A message strategy in which the main idea is presented first
persuasive approach
A message strategy in which the main idea is presented first
passive voice
A message strategy in which the main idea is presented first
secondary research
The attitude your words express to the reader
conciseness
The attitude your words express to the reader
primary research
The attitude your words express to the reader
unity
The attitude your words express to the reader
indirect approach
The attitude your words express to the reader
coherence
The attitude your words express to the reader
tone
The attitude your words express to the reader
direct approach
The attitude your words express to the reader
persuasive approach
The attitude your words express to the reader
passive voice
The attitude your words express to the reader
secondary research
The expression of necessary information in as few words as possible
conciseness
The expression of necessary information in as few words as possible
primary research
The expression of necessary information in as few words as possible
unity
The expression of necessary information in as few words as possible
indirect approach
The expression of necessary information in as few words as possible
coherence
The expression of necessary information in as few words as possible
tone
The expression of necessary information in as few words as possible
direct approach
The expression of necessary information in as few words as possible
persuasive approach
The expression of necessary information in as few words as possible
passive voice
The expression of necessary information in as few words as possible
secondary research
The collection of original data through surveys, observations, or data review and analysis
conciseness
The collection of original data through surveys, observations, or data review and analysis
primary research
The collection of original data through surveys, observations, or data review and analysis
unity
The collection of original data through surveys, observations, or data review and analysis
indirect approach
The collection of original data through surveys, observations, or data review and analysis
coherence
The collection of original data through surveys, observations, or data review and analysis
tone
The collection of original data through surveys, observations, or data review and analysis
direct approach
The collection of original data through surveys, observations, or data review and analysis
persuasive approach
The collection of original data through surveys, observations, or data review and analysis
passive voice
The collection of original data through surveys, observations, or data review and analysis
secondary research
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
conciseness
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
primary research
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
unity
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
indirect approach
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
coherence
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
tone
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
direct approach
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
persuasive approach
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
passive voice
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
secondary research
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
conciseness
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
primary research
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
unity
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
indirect approach
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
coherence
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
tone
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
direct approach
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
persuasive approach
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
passive voice
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
secondary research
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
conciseness
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
primary research
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
unity
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
indirect approach
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
coherence
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
tone
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
direct approach
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
persuasive approach
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
passive voice
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
secondary research
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
conciseness
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
primary research
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
unity
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
indirect approach
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
coherence
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
tone
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
direct approach
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
persuasive approach
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
passive voice
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
secondary research
A form of the verb in which the subject receives the action
conciseness
A form of the verb in which the subject receives the action
primary research
A form of the verb in which the subject receives the action
unity
A form of the verb in which the subject receives the action
indirect approach
A form of the verb in which the subject receives the action
coherence
A form of the verb in which the subject receives the action
tone
A form of the verb in which the subject receives the action
direct approach
A form of the verb in which the subject receives the action
persuasive approach
A form of the verb in which the subject receives the action
passive voice
A form of the verb in which the subject receives the action
secondary research
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Unlock for access to all 21 flashcards in this deck.