Question 1

A letter with open punctuation includes

Accepted Answer

A)  a colon after the salutation and a comma after the complimentary close. 
B)  commas after the salutation and complimentary close. 
C)  a colon after the salutation and no punctuation after the complimentary close. 
D)  no punctuation after the salutation or complimentary close. 
A)  a colon after the salutation and a comma after the complimentary close. 
B)  commas after the salutation and complimentary close. 
C)  a colon after the salutation and no punctuation after the complimentary close. 
D)  no punctuation after the salutation or complimentary close. D

Question 2

Match between columns
                        Premises: A quality achieved in a paragraph when the sentences clarify or support the main idea
A message strategy in which the main idea is presented first
The attitude your words express to the reader
The expression of necessary information in as few words as possible
The collection of original data through surveys, observations, or data review and analysis
A message strategy in which the opening is pleasant but neutral and the main idea is presented later
An indirect approach used to convince someone to do something or to change an indifferent or negative reader's reaction
A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words
The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications
A form of the verb in which the subject receives the action

Accepted Answer

The Answer of indirect approach and persuasive approach and tone is...

Question 3

When you are preparing to write, which basic question should you ask about your readers?

Accepted Answer

A)  What are their ages, genders, backgrounds, and biases? 
B)  What are their values and beliefs? 
C)  What attitudes do they have? 
D)  All of the above 
A)  What are their ages, genders, backgrounds, and biases? 
B)  What are their values and beliefs? 
C)  What attitudes do they have? 
D)  All of the above D

Question 4

The active voice is more direct and concise, so you should use it most of the time.

Accepted Answer

A) True 
 B)False

Question 5

An e-mail message should be limited to one screen.

Accepted Answer

A) True 
 B)False

Question 6

Which is an example of a positive expression?

Accepted Answer

A)  sorry 
B)  whenever I can 
C)  immediately 
D)  unsatisfactory 
A)  sorry 
B)  whenever I can 
C)  immediately 
D)  unsatisfactory

Question 7

Written communication is _____ when it gives the reader all the information he or she needs to accomplish the results the writer intended.

Accepted Answer

A)  complete 
B)  clear 
C)  correct 
D)  concise 
A)  complete 
B)  clear 
C)  correct 
D)  concise

Question 8

The sentence that contains the main idea of a paragraph is the parallel sentence.

Accepted Answer

A) True 
 B)False

Question 9

You only need to document your source if you quote it directly.

Accepted Answer

A) True 
 B)False

Question 10

In the _____ letter style, all text is aligned at the left margin.

Accepted Answer

A)  indirect 
B)  block 
C)  modified block 
D)  traditional 
A)  indirect 
B)  block 
C)  modified block 
D)  traditional

Question 11

To make your message more courteous, you should eliminate unnecessary words and repetitious ideas.

Accepted Answer

A) True 
 B)False

Question 12

You should try to proofread a document as soon as you have finished keying it.

Accepted Answer

A) True 
 B)False

Question 13

Which sentence is in the active voice?

Accepted Answer

A)  Connor was driven to the game by his sister. 
B)  Kyle rode his bike to school. 
C)  Your order was shipped today. 
D)  Your payment was received after the due date. 
A)  Connor was driven to the game by his sister. 
B)  Kyle rode his bike to school. 
C)  Your order was shipped today. 
D)  Your payment was received after the due date.

Question 14

Your writing should be correct and factual; the audience should not be considered.

Accepted Answer

A) True 
 B)False

Question 15

Because e-mail messages are a type of informal communication, it is not necessary to use proper capitalization or punctuation in them.

Accepted Answer

A) True 
 B)False

Question 16

Which is a one- or two-page account of the essential information in a report?

Accepted Answer

A)  executive summary 
B)  bibliography 
C)  background 
D)  recommendations 
A)  executive summary 
B)  bibliography 
C)  background 
D)  recommendations

Question 17

The _____ approach is used for messages that give negative news.

Accepted Answer

A)  direct 
B)  indirect 
C)  persuasive 
D)  business 
A)  direct 
B)  indirect 
C)  persuasive 
D)  business

Question 18

The _____ approach is appropriate for positive or neutral messages that deliver good news or make a routine request.

Accepted Answer

A)  direct 
B)  indirect 
C)  persuasive 
D)  business 
A)  direct 
B)  indirect 
C)  persuasive 
D)  business

Question 19

The _____ paragraph identifies the subject of the message.

Accepted Answer

A)  opening 
B)  developmental 
C)  supporting 
D)  closing 
A)  opening 
B)  developmental 
C)  supporting 
D)  closing

Question 20

You should use the persuasive approach when you want to change an indifferent or negative reader's reaction.

Accepted Answer

A) True 
 B)False

A letter with open punctuation includes

When you are preparing to write, which basic question should you ask about your readers?

The active voice is more direct and concise, so you should use it most of the time.

An e-mail message should be limited to one screen.

Which is an example of a positive expression?

Written communication is _____ when it gives the reader all the information he or she needs to accomplish the results the writer intended.

The sentence that contains the main idea of a paragraph is the parallel sentence.

You only need to document your source if you quote it directly.

In the _____ letter style, all text is aligned at the left margin.

To make your message more courteous, you should eliminate unnecessary words and repetitious ideas.

You should try to proofread a document as soon as you have finished keying it.

Which sentence is in the active voice?

Your writing should be correct and factual; the audience should not be considered.

Because e-mail messages are a type of informal communication, it is not necessary to use proper capitalization or punctuation in them.

Which is a one- or two-page account of the essential information in a report?

The _____ approach is used for messages that give negative news.

The _____ approach is appropriate for positive or neutral messages that deliver good news or make a routine request.

The _____ paragraph identifies the subject of the message.

You should use the persuasive approach when you want to change an indifferent or negative reader's reaction.

The Workplace - Constantly Changing

Your Professional Image

Workplace Teams

Self-Management

Ethical Theories and Behaviors

Leadership

Customer Service

Verbal Communication and Presentations

Global Communication - Technology and Etiquette

Records Management

Managing Electronic Records

Personal Finance and Investment Strategies

Event Planning

Travel Arrangements

Workplace Mail and Copying

Job Search and Advancement

Filters

Exam 8: Written Communication

A letter with open punctuation includes

When you are preparing to write, which basic question should you ask about your readers?

The active voice is more direct and concise, so you should use it most of the time.

An e-mail message should be limited to one screen.

Which is an example of a positive expression?

Written communication is _____ when it gives the reader all the information he or she needs to accomplish the results the writer intended.

The sentence that contains the main idea of a paragraph is the parallel sentence.

You only need to document your source if you quote it directly.

In the _____ letter style, all text is aligned at the left margin.

To make your message more courteous, you should eliminate unnecessary words and repetitious ideas.

You should try to proofread a document as soon as you have finished keying it.

Which sentence is in the active voice?

Your writing should be correct and factual; the audience should not be considered.

Because e-mail messages are a type of informal communication, it is not necessary to use proper capitalization or punctuation in them.

Which is a one- or two-page account of the essential information in a report?

The _____ approach is used for messages that give negative news.

The _____ approach is appropriate for positive or neutral messages that deliver good news or make a routine request.

The _____ paragraph identifies the subject of the message.

You should use the persuasive approach when you want to change an indifferent or negative reader's reaction.

The Workplace - Constantly Changing

Your Professional Image

Workplace Teams

Self-Management

Ethical Theories and Behaviors

Leadership

Customer Service

Verbal Communication and Presentations

Global Communication - Technology and Etiquette

Records Management

Managing Electronic Records

Personal Finance and Investment Strategies

Event Planning

Travel Arrangements

Workplace Mail and Copying

Job Search and Advancement

Filters