Deck 9: Work Teams and Groups

Question 1

In the context of groups and work teams, groups emphasize:

A)collective work products.
B)mutual accountability.
C)individual leadership.
D)shared leadership.

Answer 1

C

Question 2

According to a group development model, the authority issues that are addressed by a group include:

A)decisions about who is in charge.
B)matters of trust.
C)the mission of the group.
D)matters of security.

Answer 2

A

Question 3

In the context of Bruce Tuckman's five-stage model of group development, during the forming stage, team members _____.

A)can work independently with little interference from the leader
B)are unclear about individual roles and responsibilities
C)compete for position
D)turn from interpersonal relations to decision making and task accomplishment

Answer 3

B

Question 4

Which of the following statements is true of work teams?

A)They emphasize personal accountability.
B)They only work face-to-face.
C)They emphasize individual interests.
D)They emphasize collective work products.

Question 5

_____ is a social process in which individual group members lose self-awareness and its accompanying sense of accountability, inhibition, and responsibility for individual behavior.

A)Group cohesion
B)Social loafing
C)Loss of individuality
D)Psychological repulsion

Question 6

According to a group development model, the interpersonal issues that are addressed by a group include:

A)personal comfort of the group members.
B)the mission of the group.
C)group targets.
D)power distribution within the group.

Question 7

Identify a true statement about social loafing.

A)It occurs when team members cooperate each other by suppressing their thoughts and feelings.
B)It helps preserve potentially valuable resources of the group.
C)It can create a drag on the group's efforts and achievements.
D)It enhances job satisfaction among members.

Question 8

Which of the following is true of norms of behavior in a group?

A)They are the standards that a work group uses to evaluate the behavior of its members.
B)They are the rules of behavior demonstrated by a group leader to its members.
C)They cause submissive members of the group to rely on the efforts of dominant members.
D)They are effective because group members lose self-awareness and its accompanying sense of inhibition.

Question 9

In the context of groups and work teams, work teams emphasize:

A)individual leadership.
B)personal accountability.
C)exclusive work products.
D)shared leadership.

Question 10

According to a group development model, the task issues that are addressed by a group include:

A)decisions about who is in charge.
B)matters of trust.
C)the mission of the group.
D)matters of security.

Question 11

Which of the following statements is true of group cohesion?

A)It results in feelings of emotional isolation and loneliness.
B)It emphasizes individual leadership, personal accountability, and exclusive work.
C)It leads to disintegration of close relationships among group members.
D)It can enhance job satisfaction for members and improve organizational productivity.

Question 12

Which of the following statements is true of groups?

A)They emphasize personal accountability.
B)They include only members who share similar ethnic backgrounds.
C)They exclude discussions on leadership.
D)They emphasize individual interests ahead of unity.

Question 13

Which of the following statements is true of teams?

A)They lack the ability to understand performance measures that are used to assess task accomplishments.
B)They form an arrangement that enables team members work independently.
C)They form an arrangement that makes team members feel emotionally isolated and lonely.
D)They make the most significant contributions to organizations when team members put aside individual interests in favor of unity.

Question 14

Which of the following group behaviors has potentially explosive effects?

A)Low power distance
B)Social loafing
C)Role ambiguity
D)Loss of individuality

Question 15

_____ is emotional and psychological closeness to other team or group members.

A)Emotional satisfaction
B)Integrated involvement
C)Egalitarian bonding
D)Psychological intimacy

Question 16

Steve, a member of Research and Development team at SourceQuestions, feels that his ideas and suggestions are always dismissed by his manager. As a result, Steve relies on the efforts and suggestions of his teammates and fails to contribute any new ideas to the team. In the context of group behavior, Steve's actions can be described as _____.

A)social loafing
B)dissimilarity
C)reflective thinking
D)competence

Question 17

In the context of social benefits of being a team member, _____ is closeness achieved through tasks and activities.

A)integrated involvement
B)emotional satisfaction
C)self-actualization
D)psychological intimacy

Question 18

_____ occurs when one group member comes to rely on the efforts of other group members and fails to contribute her own time, effort, thoughts, or other resources to a group.

A)Psychological intimacy
B)Social loafing
C)Group cohesion
D)Loss of individuality

Question 19

In the context of Bruce Tuckman's five-stage model of group development, dependence on guidance and direction is the defining characteristic of the _____ stage of group development.

A)adjourning
B)forming
C)norming
D)performing

Question 20

Which of the following counters social loafing in a work group?

A)Establishing behavioral norms
B)Identifying individual contributions to the group
C)Encouraging the formation of self-managed teams
D)Minimizing the amount of dissimilarity in the group

Question 21

Two of the important process issues in work teams are the managing of cooperative behaviors and the managing of _____.

A)competitive behaviors
B)task functions
C)maintenance functions
D)prosocial behavior

Question 22

_____ include the ability to be a good winner or loser and to have access to information for monitoring where the team and members are in the competition.

A)Positive competitive teamwork skills
B)Process skills
C)Communication skills
D)Competitive individual skills

Question 23

_____ is the set of authority and task relations among a group's members.

A)Maintenance function
B)Task function
C)Status structure
D)Coercive structure

Question 24

In the context of Bruce Tuckman's five-stage model of group development, which of the following is true of the performing stage?

A)It is the final stage of group development.
B)Members in the group can stand on its own with little interference from the leader.
C)Team members are unclear about individual roles and responsibilities.
D)Considerable conflicts as power struggles, cliques, and factions within the group begin to surface.

Question 25

The quality team at ProbSolve is tasked with creating new guidelines for an existing project. The new guidelines are intended to minimize errors and improve the quality of work. Ajay, a member of the team, keeps a constant focus on the group's task and provides team members with valuable suggestions to improve the quality of work. In the context of team diversity, Ajay contributes to the team's effort by exhibiting the _____ style.

A)contributor
B)collaborator
C)communicator
D)challenger

Question 26

_____ are those activities directly related to the effective completion of a team's work.

A)Counseling sessions
B)Interpersonal demands
C)Maintenance functions
D)Task functions

Question 27

In an effective work group, _____ enhance togetherness, cooperation, and teamwork, enabling members to achieve psychological intimacy while furthering the success of a team.

A)emergent groups
B)maintenance functions
C)task functions
D)threat stressors

Question 28

In the context of Bruce Tuckman's five-stage model of group development, which of the following is true of the storming stage?

A)Members in the group rely heavily on their leader to answer questions about the team's purpose.
B)Power struggles, cliques, and factions within the group begin to surface.
C)Members in the group turn their focus from interpersonal relations to decision making and task accomplishment.
D)The group can stand on its own with little interference from the leader.

Question 29

Palnoz, an education company, recently launched its animation team. The members of the new team are aware of each other's roles and responsibilities and make decisions on task accomplishment. In the context of Bruce Tuckman's five-stage model of group development, the animation team at Palnoz is in the _____ stage.

A)forming
B)storming
C)norming
D)performing

Question 30

Which of the following is an example of task function in a work group?

A)Harmonizing conflict between group members
B)Setting standards for group behavior
C)Testing ideas presented in the group
D)Initiating tension-reduction activities

Question 31

Which of the following is an example of a maintenance function in a group?

A)Evaluating effectiveness of the solution to a problem
B)Harmonizing conflict between group members
C)Diagnosing work-related problems
D)Testing ideas presented in the group

Question 32

Which of the following decreases cohesion within a team?

A)Increased interaction between members of the team
B)Internal competition between members of the team
C)Reduction in the size of the team
D)Increase in social status of the team

Question 33

In the context of work team processes, cooperative teamwork skills:

A)include competitiveness and close monitoring.
B)are those abilities that affect individual performance.
C)are those activities essential to the effective interpersonal relationships within a group or a team.
D)include the ability to have access to information for monitoring where the team and members are in the competition.

Question 34

_____ issues include goals and objectives, operating guidelines, performance measures, and role specification.

A)Coercive structure
B)Reward structure
C)Status structure
D)Work team structure

Question 35

In the norming stage of group development, a group's focus will turn from interpersonal relations to:

A)decision making and task accomplishment.
B)power control.
C)skill enhancement.
D)evaluation of the group's performance.

Question 36

An effective status structure in a work group results in:

A)role interrelatedness among group members.
B)increase in competitive skills among group members.
C)reduction in work load among group members.
D)increase in homogeneity within the group.

Question 37

In the context of Bruce Tuckman's five-stage model of group development, which of the following is true of the adjourning stage?

A)It is the final stage of group development where the task is completed.
B)During this period, roles and responsibilities of group members become clear and are accepted.
C)It is a stage where the group's focus will turn from interpersonal relations to decision making and task accomplishment.
D)Considerable conflicts as power struggles, cliques, and factions within the group begin to surface.

Question 38

In the context of group diversity, the _____ is data driven, supplies necessary information, and adheres to high performance standards.

A)challenger
B)contributor
C)collaborator
D)communicator

Question 39

_____ are benchmarks against which team members are evaluated by other team members.

A)Task functions
B)Group cohesion
C)Behavioral norms
D)Status structure

Question 40

In contrast to groups with low levels of cohesion, groups with high levels of cohesion:

A)have greater difficulty exercising control over their members.
B)are more vulnerable to threats such as lack of behavioral norms.
C)experience more work-related tensions and anxieties.
D)experience unpredictable productivity levels.

Question 41

Self-managed teams at the top of an organization are referred to as _____.

A)upper echelons
B)upper troops
C)upper grades
D)upper levels

Question 42

_____ are the first set of skills required for empowerment in an organization.

A)Competence skills
B)Egalitarian skills
C)Competitive skills
D)Individualistic skills

Question 43

Self-managed teams are teams that:

A)make decisions that were once reserved for managers.
B)have a vertical organizational structure due to high power distance among them.
C)have few members and simple functions that do not require supervision.
D)are in the nascent stage of formation where a specific managerial function has not been established.

Question 44

In the context of team diversity, a member who contributes to the team's functions through the communicator style:

A)is data driven, supplies necessary information, and adheres to high performance standards.
B)sees the big picture and is able to keep a constant focus on the mission.
C)listens well, facilitates the group's process, and humanizes the collective effort.
D)questions everything from the group's mission, purpose, and methods to its ethics.

Question 45

In the context of diversity, the effect of _____ within a team is often studied in relation to social identity theory and self-categorization theory.

A)creativity
B)job structure
C)cohesion
D)dissimilarity

Question 46

In the context of empowerment skills, _____ engage in encouraging, helpful behavior to maximize the gains for everyone on a team.

A)egalitarian people
B)individualistic people
C)cooperative people
D)competitive people

Question 47

_____ are the first set of skills required for empowerment in an organization.

A)Process skills
B)Competence skills
C)Cooperative skills
D)Communication skills

Question 48

In the context of empowerment skills, which of the following is true of competitive people?

A)They are motivated to equalize the outcomes for each team member.
B)They engage in encouraging, helpful behavior to maximize the gains for everyone on the team.
C)They are able to anticipate the actions or behaviors of adversaries.
D)They are motivated to maximize their personal gains regardless of the expense to other people.

Question 49

In the context of diversity, the challenger is a team member who:

A)is the devil's advocate who questions everything from the group's mission, purpose, and methods to its ethics.
B)listens well, facilitates the group's process, and humanizes the collective effort.
C)sees the big picture and is constantly focused on the mission and urges other members to join efforts for mission accomplishment.
D)is data driven, supplies necessary information, and adheres to high performance standards.

Question 50

In the context of factors that influence group effectiveness, _____ is often thought of in an individual context rather than a team context.

A)structure
B)cohesion
C)creativity
D)dissimilarity

Question 51

In the context of empowerment skills, _____ are motivated to act autonomously, though not necessarily to maximize their personal gains.

A)individualistic people
B)egalitarian people
C)competitive people
D)cooperative people

Question 52

Identify the term used to define disconnections between members within a work team.

A)Disintegrated involvement
B)Upper echelons
C)Structural holes
D)Social loafing

Question 53

Which of the following is an essential empowerment skill in an organization?

A)Competitive skill
B)Individualistic skill
C)Assessment skills
D)Communication skills

Question 54

In the context of empowerment skills, the most critical process skills include _____.

A)negotiating skills
B)competence skills
C)cooperative teamwork skills
D)reflective thinking skills

Question 55

In the context of empowerment skills, which of the following is true of egalitarian people?

A)They are motivated to equalize the outcomes for each team member.
B)They are motivated to reward team members based on their performances.
C)They are motivated to act autonomously, though not necessarily to maximize their personal gains.
D)They are motivated to maximize their personal gains regardless of the expense to other people.

Question 56

In the context of empowerment skills, which of the following is an alternative orientation to cooperative approach?

A)Egalitarian approach
B)Cohesive approach
C)Interdependent approach
D)Promotive approach

Question 57

Which of the following statements is true of self-managed teams?

A)They have a positive effect on organization's turnover.
B)They have few members and simple functions that do not require supervision.
C)They have a positive impact on employee attitudes.
D)They negate the influence of low level employees.

Question 58

The marketing team at StickCo. lures customers through its massive advertising campaigns. Lately, however, the team has started using negative advertising. Mikel, a member of the team, does not like this new approach and begins questioning his superiors. He advocates for an ethical method of functioning. In the context of team diversity, which of the following basic styles does Mikel exhibit in this scenario?

A)The communicator
B)The challenger
C)The collaborator
D)The contributor

Question 59

An effective group must have a(n)_____, especially when the group is a cross-functional one, where different perspectives carry the seeds of conflict.

A)integrator
B)negotiator
C)creator
D)facilitator

Question 60

In the context of empowerment skills, _____ include self-expression skills and skills in reflective listening.

A)process skills
B)competence skills
C)cooperative teamwork skills
D)communication skills

Question 61

In an effective work group, the task of seeking information involves asking for ideas, suggestions, information, or facts.

Question 62

_____ are groups in which members represent three or more ethnic backgrounds.

A)Homogeneous groups
B)Token groups
C)Bicultural groups
D)Multicultural groups

Question 63

Competence norms are more important than morality norms when it comes to making decisions about improving the status of one's work group.

Question 64

Which of the following is a possible drawback of diversity within a work group?

A)Lack of creativity
B)Lack of experience
C)Lack of certainty
D)Lack of ideas

Question 65

Work teams emphasize individual leadership, personal accountability, and exclusive work products. .

Question 66

Which of the following helps to avoid undesired top-team turnover?

A)Paying attention to multiple concurrent pay structures
B)Minimizing the age variance among members in top teams
C)Reducing the number of members in top teams
D)Providing autonomy in decision making to individual members of top teams

Question 67

Different task functions vary in importance throughout the life cycle of a work group.

Question 68

Failure to achieve psychological intimacy in a work team may result in loneliness.

Question 69

The interpersonal glue that makes the members of a group stick together is called social loafing.

Question 70

In which of the following groups all members share similar backgrounds?

A)Token groups
B)Multicultural groups
C)Homogeneous groups
D)Bicultural groups

Question 71

In the context of work teams, integrated involvement results in social isolation.

Question 72

All work teams are required to attend knowledge-based processes and interactions as well as contextual factors to improvise effectively.

Question 73

The advantages of culturally diverse groups appear to include the generation of more and better ideas while limiting the risk of _____.

A)groupthink
B)confusion
C)complexity
D)uncertainty

Question 74

_____ are groups in which two or more members represent each of two distinct cultures.

A)Homogeneous groups
B)Token groups
C)Bicultural groups
D)Multicultural groups

Question 75

In the context of benefits to individuals from teamwork, psychological intimacy is based more in behavior and activity, whereas integrated involvement is based in emotion.

Question 76

Which of the following makes the top management team a key to an organization's success?

A)Greater variance in age among the top management
B)Higher pay for members in the top management
C)Large number of members in the top management
D)The ability to exert power and influence throughout the entire organization

Question 77

A wild turkey in a top management team is:

A)the one who increases the homogeneity within the executive group.
B)a devil's advocate who challenges the thinking of the CEO and other top executives.
C)someone who overlooks the benefits of low-level employees.
D)a member of the executive team that retards the team's performance.

Question 78

Which of the following is true of token groups?

A)All members of the group share similar cultural background.
B)All but one member of the group come from the same cultural background.
C)Two or more members of the group represent each of two distinct cultures.
D)Members of the group represent three or more ethnic backgrounds.

Question 79

Task functions are those activities essential to the effective, satisfying interpersonal relationships within a group or team.

Question 80

_____ argues that the background characteristics of the top management team can predict organizational characteristics and set standards for values, competence, ethics, and unique characteristics throughout an organization.

A)Upper echelon theory
B)Bounded rationality theory
C)Cognitive dissonance theory
D)Classic economy theory