Deck 4: Employee Selection: Recruiting and Interviewing.

Question 1

Which recruitment method is based on the same principles used to market products to consumers?

A) Newspaper advertisements
B) Point-of-purchase methods
C) Campus recruiters
D) Employment agencies

Answer 1

B

Question 2

Both McDonald's and the military often use ______ to recruit new employees.

A) television ads
B) newspaper ads
C) send-resume ads
D) situation-wanted ads

Answer 2

A

Question 3

To help employ qualified veterans, ______ are required to post all job openings with a state employment agency.

A) all employers
B) federal contractors
C) public employers
D) all private employers

Answer 3

B

Question 4

Compared to employment agencies, executive search firms:

A) are not ethical
B) charge lower fees
C) charge higher fees
D) are more likely to charge the applicant

Question 5

Based on your text, newspaper advertisements typically ask the applicant to respond in one of four ways. Which of the following is NOT one of the four ways?

A) Contact a recruiter
B) Apply in person
C) Send resume directly to the organization
D) Send a resume to a blind box

Question 6

_____ is the process of attracting people with the right qualifications to apply for the job.

A) Job analysis
B) Recruitment
C) Interviewing
D) Selection

Question 7

An employee moving from Engineer I to Engineer II within a company is an example of a(n):

A) external promotion
B) illegal promotion process
C) career progression promotion
D) competitive internal promotion

Question 8

About what percent of external hires in large organizations were recruited through print media?

A) Very few (2%)
B) Many (33%)
C) About half (50%)
D) Most (65%)

Question 9

Employment agencies charge the company or the applicant when the applicant takes the job. The amount charged usually ranges from _______ of the applicant's first year salary.

A) 5% to 20%
B) 10% to 30%
C) 15% to 40%
D) 20% to 50%

Question 10

If a company has a high rate of promoting from within, which of the following may result?

A) High group cohesiveness
B) Diverse work force full of ideas
C) Stale work force devoid of many ideas
D) Decrease in benefits

Question 11

To reduce the cost of campus recruiting, many large organizations are using:

A) executive search firms
B) virtual job fairs
C) point-of-purchase methods
D) internal recruitment only

Question 12

In recent years, a trend in help-wanted advertising is to use:

A) colorful ads
B) creative, high energy ads
C) local, rather than national newspapers
D) short ads that contain little detail

Question 13

When applicants respond to a newspaper advertisement by calling, they should:

A) practice their first few sentences
B) be prepared for a short interview
C) have a resume handy
D) all three would be great advice

Question 14

Which of the following will increase an applicant's attraction to an organization?

A) Provide realistic information in the ad
B) Make the organization seem better than it is
C) Use blind-box ads
D) Use several font colors in the ad

Question 15

When an organization does not want its phones tied up with applicants calling, which of the following advertisement types would it NOT use?

A) Apply in person
B) Send a resume
C) Respond by calling
D) It would use all three methods

Question 16

Help-wanted signs, job fairs, and direct mailings are all examples of:

A) internal recruitment methods
B) external recruitment methods
C) methods used by employment agencies
D) the least expensive recruitment methods

Question 17

Based on the available research, which of the following recruitment strategies may enhance employee moral and motivation?

A) Job analysis
B) Internal recruitment
C) External recruitment
D) Use of electronic media

Question 18

One of the concessionaires in Yellowstone National Park offers its employees a financial incentive for recommending applicants who are subsequently hired and remain on the job for a specific period of time. This BEST exemplifies:

A) internal recruitment
B) external recruitment
C) an employee referral program
D) a situation-wanted recruitment approach

Question 19

Placing a help-wanted sign on a pizza box or a placemat is an example of:

A) electronic media advertising
B) internal recruitment
C) point-of-purchase recruitment
D) using social media

Question 20

An organization has difficulty getting enough qualified applicants from its existing employees to fill a vacant position. As a result, the organization seeks qualified applicants from outside the organization. This best exemplifies:

A) agency recruitment
B) internal recruitment
C) external recruitment
D) personnel selection

Question 21

A private company whose website lists job openings for thousands of organizations and resumes for thousands of applicants is called:

A) an employer-based website
B) a job board
C) social media
D) a Wiki

Question 22

The most commonly used method to select employees is:

A) employment interviews
B) psychological tests
C) physical tests
D) letters of recommendations

Question 23

Interview questions such as, "Why should I hire you" and "What college subjects do you like best" demonstrate which negative aspect of unstructured interviews?

A) Lack of job relatedness
B) Contrast effects
C) Primacy effects
D) Recency effects

Question 24

Your text identifies eight factors that contribute to the poor reliability and validity of the interview process. Which factor is related to why there is no relationship between interview length and outcome?

A) Lack of job relatedness
B) Contrast effect
C) Halo effect
D) Primacy effect

Question 25

What is the first step in constructing a structured interview?

A) Writing questions
B) Creating a scoring key
C) Conducting a job analysis
D) Removing primacy effects

Question 26

A good example of a _______ interview question is "Your resume says that you worked for the AMFAM Club, what is that?"

A) skill level determining
B) past focused
C) future focused
D) clarifying

Question 27

The most effective realistic job previews (RJPs) are presented in a(n) ______ format.

A) written
B) oral
C) multimedia
D) presentation mode does not matter

Question 28

Which of the following factors would suggest emphasizing your strengths and concealing your weaknesses in an interview?

A) Primacy effects
B) Contrast effects
C) Negative information bias
D) Nonverbal cues

Question 29

Direct mail recruiting works best for positions involving:

A) low skill levels
B) temporary work
C) specialized skills
D) part-time work

Question 30

An applicant who looks around the interviewer's office and pays close attention to such items as pictures and plaques probably has a good understanding of the role ________ plays in their interview score.

A) interviewee appearance
B) negative information bias
C) interviewer-interviewee similarity
D) lack of job relatedness

Question 31

Which of the following is NOT an advantage of employer-based websites for recruitment?

A) Applicants can apply for jobs online
B) Applicants can take employment tests online
C) Applicants can be immediately screened
D) All three are advantages

Question 32

Your text identifies eight factors that contribute to the poor reliability and validity of the interview process. Which of the following is NOT one of the eight factors?

A) Lack of job relatedness
B) Contrast effect
C) Halo effect
D) Primacy effect

Question 33

The majority of the evidence regarding physical attractiveness indicates that, in general, _______ applicants have an advantage over _______ applicants.

A) more attractive / less attractive
B) less attractive / more attractive
C) average looking / very attractive
D) none of the above

Question 34

Bastion Manufacturing plans to start a formal employee referral program in which employees referring an applicant will get an incentive. According to research, which of the following incentives would result in the most number of employee referrals?

A) A $250 savings bond
B) $1,000 in cash
C) A two-day vacation
D) The size of incentive doesn't matter

Question 35

Realistic job previews involve telling potential applicants the ____ a job with an objective of increasing _____.

A) positive aspects of / applications
B) positive aspects of / referrals
C) truth about / performance
D) truth about / tenure

Question 36

Perhaps the best way to ensure that interviewers base their decisions on relevant information is to:

A) use trained professionals
B) hold them accountable for bad decisions
C) use the structured interview
D) interview in teams of three or more

Question 37

Which of the following factors would suggest that making a favorable first impression is important?

A) Primacy effects
B) Contrast effects
C) Negative information bias
D) Nonverbal cues

Question 38

______ interviews involve several interviewers interviewing one applicant at the same time.

A) Panel
B) Serial
C) Return
D) Group

Question 39

Most evidence suggests that the typical unstructured interview is a _______ predictor of future performance.

A) poor
B) moderate
C) high
D) perfect

Question 40

Which of the following factors seems to have the strongest relationship with scores on a traditional interview?

A) Primacy effects
B) Contrast effects
C) Negative information bias
D) Nonverbal cues

Question 41

A good example of a ______ interview question is "If a customer started yelling at you, how would you handle the situation?"

A) skill level determining
B) past focused
C) future focused
D) clarifying

Question 42

The resume that most takes advantage of such principles as primacy, priming, and short-term memory limits is the ______ resume.

A) psychological
B) chronological
C) functional
D) premordal

Question 43

Interviews that contain only past-focused interview questions are also known as:

A) situational interviews
B) patterned behavior description interviews
C) unstructured interviews
D) structured interviews

Question 44

"Can you work weekends" and "Can you work overtime without notice" are examples of which type of interview question?

A) Disqualifier
B) Clarifier
C) Future-focused (situational) question
D) Past-focused question

Question 45

Cover letters should never be longer than:

A) 1 page
B) 1/2 page
C) 2 pages
D) length doesn't matter

Question 46

If a group of employees brainstormed possible answers to an interview question, they would most likely be using the ____ approach to scoring a structured interview.

A) key issues
B) typical answer
C) criterion validity
D) Garcia and Perez

Question 47

How many paragraphs does the typical cover letter contain?

A) Four
B) Three
C) Five
D) One

Question 48

What are the six types of structured interview questions?

Question 49

What are the eight reasons for lack of unstructured interview validity?

Question 50

Which of the following is NOT a description of an effective resume?

A) Attractive and easy to read
B) The applicant looks as good as possible
C) There are no typos
D) Qualifications are embellished a little

Question 51

If you don't know the name of the person to whom you are sending your resume, use:

A) Dear sir
B) Dear madam
C) To whom it may concern
D) Dear human resource director

Question 52

Which of the following arrival times will have the most dramatic effect on an interview score?

A) Arrive 15 minutes early
B) Arrive 5 minutes early
C) Arrive right at the time of the interview
D) arrive 5 minutes late

Question 53

What are the four types of newspaper recruitment advertisements?

Question 54

"Suppose that an angry customer started yelling at you in front of other customers. What would you do?" This type of interview question is an example of a:

A) disqualifier
B) clarifier
C) future-focused (situational) question
D) past-focused question

Question 55

What are the three methods for scoring structured interview questions?

Question 56

Which of the following would NOT be good advice about writing a cover letter?

A) Avoid grammar errors
B) Tailor your letter to each company
C) Don't beg
D) Use officious words

Question 57

In a structured interview, if an applicant gets a point for each part of an answer that taps a main point, she is being scored using the ____ approach.

A) key issues
B) typical answer
C) criterion validity
D) Garcia and Perez

Question 58

Based on the information in your text, research suggests that the best day of the week to schedule an interview is:

A) early in the week
B) later in the week
C) the middle of the week
D) there is not a best time

Question 59

Which of the following is NOT an important principle used in writing a resume?

A) Relevance
B) Unusualness
C) Primacy
D) Relativity

Question 60

What are the three characteristics of effective resumes?

Question 61

What are the seven psychological principles used in the psychological resume?

Question 62

What are the three types of resumes discussed in the text?