Deck 2: Practice Skills for Working With Individuals

Question 1

When preparing for ethnographic interviewing, one should utilize which of the following concepts listed in the text? 

A)Descriptors
B)Probing questions
C)Restatement
D)Self-disclosure

Answer 1

A

Question 2

Which of the following is true regarding interviewing?

A)A worker sitting behind a desk with the client sitting in front of the desk implies informality and warmth.
B)Workers should always have their desks to the wall so they are able to turn their chair and talk to the client without the desk between them.
C)On the formal/informal continuum, it is always best to be more formal.
D)The extent of formality in body positioning often relates to personal style.

Answer 2

D

Question 3

Which of the following factors should be considered when using confrontation?

A)Use it as often as possible to motivate the client
B)Demonstrate respect for the client throughout the confrontation
C)Use "you" statements during the confrontation
D)All of these are correct

Answer 3

B

Question 4

____ is defined as each individual's right to make his or her own decisions.

A)Free association
B)Self-determination
C)Pro choice
D)Needs assessment

Question 5

____ involves being in tune with how a client feels and conveying to that client that you understand.

A)Empathy
B)Warmth
C)Genuineness
D)Connectedness

Question 6

Barriers to attentive listening in the intent of the communication include:

A)Vagueness
B)Phones ringing
C)Others talking
D)Children acting out

Question 7

_____ is defined as making certain that what the client says is understood.

A)Clarification
B)Simple encouragement
C)Reflective responding
D)Rephrasing

Question 8

Open-ended questions:

A)Seek simple "yes" or "no" answers
B)Can have a number of clearly defined answers to choose from
C)Seek out thoughts, ideas, and explanations for answers
D)a and b only

Question 9

Discrepancies that social workers frequently target for confrontation include:

A)Incongruities in verbal statements
B)Inconsistency between statements and nonverbal behavior
C)Conflict between clients and the situation in which they find themselves
D)All of these are correct.

Question 10

Pacing the interview is a type of ____-initiated silence.

A)Client
B)Therapeutic worker
C)Negative worker
D)Conflict

Question 11

____ is the phrase social workers often use to describe how they begin an interview.

A)"Ladies and gentlemen, start your engines."
B)"Start where the client is."
C)"Let's get this show on the road."
D)"What is this client's problem?"

Question 12

______ involves seeking meaning beyond that of clarification.

A)Interpretation
B)Reflective responding
C)Simple encouragement
D)Summarization

Question 13

Self-disclosure: 

A)Should always relate in some way to the client's feelings or situation
B)Should be used for the worker's own benefit as well as the client's
C)Should be very detailed and complex
D)Should always be avoided

Question 14

_____ is defined as stating what the client is saying but using different words.

A)Clarification
B)Simple encouragement
C)Reflective responding
D)Rephrasing

Question 15

Which of the following should NOT be undertaken at the very beginning of the interviewing process?

A)Explaining the worker's role to the client
B)Encouraging client feedback on purpose
C)Goal attainment scaling
D)Stating the usefulness of the intervention process

Question 16

If a client questions the competence of a worker, the worker can respond by doing any of the following except :

A)Conveying a sense of organization and purpose
B)Relying on relationship-building skills
C)Asking the client a question
D)Being surprised that the client would question your competence

Question 17

All of the following are among the communication barriers to attentive listening cited in the text except :

A)Environmental
B)Impact
C)Intent
D)Perceptual

Question 18

"When things were going well in life, what was different?" is an example of _____ questions used to explore client strengths.

A)Esteem
B)Support
C)Exception
D)Survival

Question 19

Which of the following is true regarding distancing during interviews?

A)Europeans and North Americans usually prefer several feet beyond arm's length.
B)The English prefer greater distance than Europeans and North Americans.
C)Most Latin people prefer more distance than Europeans and North Americans.
D)People from the Middle East prefer the farthest distance than any of the above.

Question 20

_____ is defined as translating what you think the client is feeling into words.

A)Clarification
B)Simple encouragement
C)Reflective responding
D)Rephrasing

Question 21

The _____ role involves linking clients with needed resources.

A)Broker
B)Enabler
C)Mediator
D)Advocate

Question 22

Rephrasing involves seeking meaning beyond that of clarification.

Question 23

You should always wear very formal clothing to a home visit in a poverty-stricken area to show your clients that they, too, can improve their circumstances. 

Question 24

If a social worker appears too relaxed and informal, the client might think the worker doesn't care .

Question 25

Facial expressions can be used to reinforce what is said verbally and corroborate the fact that you mean what you say.

Question 26

Maximizing client self-determination to whatever extent possible is a practitioner's responsibility.

Question 27

The _____ works to help conflicting parties settle disputes and agree on compromises.

A)Enabler
B)Evaluator
C)Mediator
D)Case manager

Question 28

_____ refers to the process wherein the ethnic values, behaviors, and rituals that clients hold from their traditional culture change over time and integrate with the values, behaviors, and rituals of the majority or host culture.

A)Acculturation
B)Assimilation
C)Ethnography
D)Cultural competence

Question 29

The _____ champions the rights of others.

A)Enabler
B)Advocate
C)Broker
D)Evaluator

Question 30

The usefulness of the intervention process should never be explained in the initial interview.

Question 31

_____ organizations may implicitly refer to religious values in their mission statement, have weaker connections to religious institutions, hold few, if any, expectations regarding the faith commitments of board and staff members, and vary in their pursuit of support from religious communities.

A)Faith-secular
B)Faith-affiliated
C)Faith-centered
D)Faith-background

Question 32

If a client questions your ability to understand and help him or her, you should say something that will put the client on the defensive and divert the attention from you.

Question 33

Genuineness involves conveying a feeling of interest, concern, well-being, and affection to another individual. 

Question 34

The best approach on the tense/relaxed continuum of body positioning lies somewhere between being extremely formal and extremely informal.

Question 35

_____ is the longer-term result of putting extreme limitations upon or discriminating against some designated group.

A)Prejudice
B)Discrimination
C)Oppression
D)Acculturation

Question 36

Summarization can be done periodically throughout the interview.

Question 37

During an interview the worker should maintain continuous eye contact with the client.

Question 38

Before the interview begins, its timeframe should be clearly specified.

Question 39

The major goal of any interview is interpersonal communication with the client. 

Question 40

Which of the following is true regarding terminating an interview with a client?

A)The time at the end of an interview should only be used for the client to discuss his or her feelings.
B)Before the actual termination, you should mention exactly how much time is left.
C)Summarization at the end of an interview just wastes the time of the client and the worker.
D)Asking clients to share their feelings at the end of an interview will leave them unfulfilled when the interview ends.

Question 41

In the context of ethnographic interviewing, cover words are words solicited to explain descriptors.

Question 42

You should always confront a client whom you suspect is lying.

Question 43

Prejudice is an opinion about an individual, group, or issue that is not based on fact and is usually negative.

Question 44

Prisoners are considered nonmandated clients. 

Question 45

Workers should avoid using confrontation in the problem-solving process at all costs.

Question 46

The section of the Personal Responsibility and Work Opportunity Reconciliation Act that permits faith-based service providers to retain their religious autonomy is entitled "Faith Initiative."

Question 47

When terminating a session it is important to give the client an idea of how much time is left prior to the ending time.

Question 48

Because clients come to social workers with problems, problems should be the major focus of attention; client strengths are only secondary.

Question 49

The enabler role involves seeking out resources, planning how they might be delivered, organizing service provision, and monitoring progress.

Question 50

Ethnographic interviewing is defined as the process of increasing personal, interpersonal, or political power so that individuals can take action to improve their life situations.

Question 51

List, sequentially, the three concepts of ethnographic interviewing. Cite examples of each.

Question 52

Full acclimation is the term cited in the text as the end product of those who have completely removed all aspects of their traditional culture and replaced them with those of the host culture.

Question 53

Advocates champion the rights of others.

Question 54

When dealing with client hostility, it is important to emphasize the client's personal strengths.

Question 55

A mediator maintains a neutral stance between the involved parties, taking no one's side.

Question 56

Why is interviewing such a key skill in generalist practice?

Question 57

It is best to be cautious in using the word "why."

Question 58

List five of the eight suggestions given in the text to help the intervention process when working with involuntary clients.

Question 59

Mandated involuntary clients are those who are pressured by important persons in their environment to seek assistance. 

Question 60

Spirituality involves people's membership in spiritual beliefs concerning the origin, character, and reason for being, usually based on the existence of some higher power or powers.

Question 61

Compare and contrast these terms: (a) acculturation, (b) assimilation, (c) individualization.

Question 62

Define the mediator role, and cite an example of how that role would be useful in social work.