Deck 1: Management

Question 1

There are four decisional roles. They are entrepreneur, disturbance handler, resource allocator, and spokesperson.

Answer 1

False

Question 2

Middle managers are typically responsible for coordinating and linking groups, departments, and divisions within a company.

Answer 2

True

Question 3

Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and motivation to manage.

Answer 3

True

Question 4

While strong interpersonal conflict management skills are important for first-line managers, it is not a very important skill for team leaders.

Question 5

Team leaders are responsible for managing both internal team relationships and external relationships with other teams, departments, and divisions in a company.

Question 6

While good management is basic to starting and growing a business, once some measure of success has been achieved, good management becomes less important.

Question 7

Middle managers engage in plans and actions that typically produce results within a short time period.

Question 8

The three interpersonal roles are monitor, disseminator, and spokesperson.

Question 9

Managers are responsible for doing the basic work in the company.

Question 10

Typical titles used for top managers are general manager, plant manager, regional manager, and divisional manager.

Question 11

Top managers are responsible for creating a climate for change in an organization.

Question 12

First-line managers are responsible for setting objectives consistent with organizational goals and planning and implementing strategies for achieving these objectives.

Question 13

Companies that plan have larger profits and faster growth than companies that don't.

Question 14

First-line managers are the only managers who do not supervise other managers.

Question 15

Conceptual skills are most important for lower-level managers to possess.

Question 16

Upper-level managers may actually spend more time dealing with people than lower-level managers.

Question 17

Technical skill refers to the ability to see the organization as a whole, how the different parts affect each other, and how the company fits into or is affected by its environment.

Question 18

In the entrepreneur role, managers adapt themselves, their subordinates, and their units to incremental change.

Question 19

Top managers are the managers responsible for facilitating team activities toward goal accomplishment.

Question 20

The job of team leader would NOT be considered a management position.

Question 21

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Which management function was used to create this program?

A)controlling
B)leading
C)focusing
D)planning
E)organizing

Question 22

A management study discovered that companies that invest in their people will create long-term competitive advantages difficult for other companies to duplicate.

Question 23

Hormel Foods had to recall 104,000 pounds of Stagg canned chili-labeled "hearty beef with a kick of green chilies"-after the kick turned out to come from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function?

A)controlling
B)leading
C)motivating
D)planning
E)organizing

Question 24

When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers' specifications. She was not instructed on how to run machines or in any other technical area because her position was a job in:

A)marketing
B)relationship control
C)management
D)customer service
E)strategizing

Question 25

After the makers of Wonder Bread declared bankruptcy, their objectives were to increase revenues by at least 5 percent and reduce net losses by at least 80 percent. Which management function is used to set these goals and help the company meet them?

A)planning
B)organizing
C)controlling
D)motivating
E)leading

Question 26

____ is defined as getting work done through others.

A)Management
B)Planning
C)Organizing
D)Strategizing
E)Controlling

Question 27

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

A)making things happen
B)organizing
C)controlling
D)motivating
E)leading

Question 28

Southern Living magazine was forced to pull an issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillows from heaven" was considered controversial. The management function of ____ was used when the warnings were mailed to subscribers.

A)planning
B)organizing
C)controlling
D)motivating
E)leading

Question 29

Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, she will determine the site of the event, she will decide who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of:

A)Planning
B)Controlling
C)Leading
D)resource allocation
E)Organizing

Question 30

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function?

A)planning
B)meeting the competition
C)making things happen
D)organizing people, processes, and projects
E)leading

Question 31

A manager engaged in the management function of ____ is monitoring progress toward goal achievement and taking corrective action when needed.

A)planning
B)organizing
C)leading
D)controlling
E)motivating

Question 32

The motivation to manage tends to be higher among managers at higher levels in the organization than it is among managers at lower levels in the organization.

Question 33

A manager striving to improve organizational ____________ is accomplishing tasks that help achieve organizational objectives.

A)efficiency
B)effectiveness
C)functionality
D)synergy
E)productivity

Question 34

The number one mistake made by managers who were derailed from their fast track up the managerial ranks was that they didn't develop or possess the necessary technical skills.

Question 35

Coca-Cola and PepsiCo spent a total of $75 million to launch two sodas, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse. The new brands grabbed a combined market share of less than 1 percent. Given that the objective of both soft drink manufacturers was to increase their market share, the introductions failed to achieve:

A)synergy
B)empathy
C)efficiency
D)autonomy
E)reciprocity

Question 36

A manager engaged in the management function of ____ is determining organizational goals and the means for achieving them.

A)planning
B)organizing
C)leading
D)human resources management
E)controlling

Question 37

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Evaluating

Question 38

One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:

A)apathy
B)efficiency
C)instrumentality
D)effectiveness
E)the absence of entropy

Question 39

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?

A)planning
B)organizing
C)controlling
D)motivating
E)leading

Question 40

____ is the accomplishment of tasks that help fulfill organizational objectives.

A)Benchmarking
B)Optimizing
C)Satisficing
D)Efficiency
E)Effectiveness

Question 41

Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas. The new brands grabbed a combined market share of less than 1 percent. Coke's and PepsiCo's ____ would be responsible for determining that the product should be deleted from each of their product lines.

A)middle-level management
B)first-line management
C)team leaders
D)product supervisors
E)top management

Question 42

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

A)supervising manager
B)top manager
C)first-line manager
D)middle-level manager
E)department manager

Question 43

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. "It was a good mix of fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a:

A)supervising manager
B)top manager
C)first-line manager
D)middle manager
E)department manager

Question 44

The CEO of Camper Brand Shoes expects its designers to operate like a team when they create new shoe designs. Most of its designers do not have a background in fashion so it is important that each person shares his or her expertise. Each team has a leader who is responsible for:

A)developing organizational codes of ethics
B)managing external and internal team relationships
C)developing growth strategies
D)coordinating the performances of all teams
E)doing all of these

Question 45

Typical responsibilities for ____ include coordinating and linking groups, departments, and divisions within a company.

A)top managers
B)middle managers
C)vice presidents
D)team leaders
E)first-line managers

Question 46

First-line managers will most likely have to:

A)monitor the performance of corporate investments
B)encourage, monitor, and reward the performances of their employees
C)determine how to deal with long-term environmental changes
D)periodically monitor the company's organizational culture
E)do none of these

Question 47

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

A)general managers
B)middle managers
C)first-line managers
D)team leaders
E)top managers

Question 48

Mike Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

A)first-line manager
B)middle manager
C)top manager
D)team leader
E)group facilitator

Question 49

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale.

A)Leading
B)Commanding
C)Organizing
D)Controlling
E)resource allocation

Question 50

Middle managers will most likely have to:

A)facilitate a bottom-up planning approach to supervising
B)manage the performance of entry-level employees
C)implement the changes generated by top managers
D)develop employees' commitment to and ownership of the company's performance
E)monitor long-term environmental trends

Question 51

A first-line manager for a large electric generator manufacturer would:

A)monitor how its customers feel about electric-powered engines
B)determine if the company needed to increase its production by adding another shift
C)monitor and manage the performance of the company's international subsidiaries
D)manage the performance of employees who actually build the generators
E)do all of these

Question 52

A top manager for a management consulting firm would:

A)establish a positive organizational culture that encourages employees to be passionate about their clients
B)make sure employees are attired according to the company dress code
C)evaluate the performance of individual consultants
D)monitor expense statements turned in by consultants
E)coordinate activities within and between consultants working in the field and support staff in the office

Question 53

Which of the following typically is NOT performed by top managers?

A)setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives
B)developing in employees the attitudes of commitment to and ownership of the company's performance
C)creating a positive organizational culture through language and action
D)monitoring the business environment
E)creating a context for change

Question 54

Middle managers typically:

A)plan and allocate resources
B)coordinate and link groups and departments
C)implement changes and strategies generated by top managers
D)monitor the activities of first-line managers who report to them
E)do all of these

Question 55

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward performing employees and bolster morale during a sales-flattening economic downturn. Radeback is an example of a:

A)supervising manager
B)top manager
C)first-line manager
D)middle manager
E)business line manager

Question 56

The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ____ because they supervise nonmanagerial employees.

A)supervising managers
B)top managers
C)first-line managers
D)middle-level managers
E)department managers

Question 57

____ are responsible for creating a positive organizational culture through language and action.

A)Top managers
B)Middle managers
C)Team leaders
D)Supervisors
E)Group facilitators

Question 58

It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.

A)top managers
B)middle managers
C)first-line managers
D)group facilitators
E)team leaders

Question 59

A ____ for a McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies and for setting up weekly work schedules.

A)corporate vice president
B)middle manager
C)first-line manager
D)division supervisor
E)top manager

Question 60

Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

A)top managers
B)shift supervisors
C)first-line managers
D)team leaders
E)middle managers

Question 61

Which of the following is an example of an interpersonal role?

A)figurehead
B)monitor
C)disseminator
D)resource allocator
E)spokesperson

Question 62

Connie O'Day is a middle-level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does O'Day perform?

A)entrepreneur
B)monitor
C)resource allocator
D)spokesperson
E)liaison

Question 63

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as fulfilling the leader role within the organization. This means he spends much of his time:

A)negotiating
B)responding to instrumental change
C)performing ceremonial duties
D)motivating and encouraging its employees to meet their organizational objectives
E)ignoring interpersonal roles

Question 64

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. Even though she was not expected to, she quickly asked company employees to develop ideas for new products that would lead to organizational growth in a changing environment. The decisional role she took on was that of a(n):

A)leader
B)disseminator
C)resource allocator
D)spokesperson
E)entrepreneur

Question 65

An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

A)technical skill
B)human skill
C)conceptual skill
D)motivational skill
E)interpersonal skill

Question 66

Which type of skills tends to be most important to the success of lower-level managers?

A)decisional skills
B)human skills
C)conceptual skills
D)motivation to manage
E)technical skills

Question 67

Team leaders are responsible for:

A)creating a context for change
B)facilitating team activities toward accomplishing a goal
C)monitoring and managing the performance of subunits
D)making detailed schedules and operating plans
E)monitoring the organizational culture

Question 68

Team leaders typically:

A)conduct quality control audits
B)manage external and internal relationships
C)act as department liaisons
D)oversee strategy implementation
E)do all of these

Question 69

Spiegel announced to the media that it was nearing the completion of its corporate restructuring and was one step closer to emerging from Chapter 11 status after filing its proposed joint plan of reorganization. According to Mintzberg, which managerial role would have been adopted in order to make this announcement to the media?

A)environmental
B)controller
C)spokesperson
D)entrepreneur
E)interpersonal

Question 70

According to Mintzberg, which of the following are the three major roles managers fulfill while performing their jobs?

A)interpersonal roles, informational roles, and decisional roles
B)informational roles, ethical roles, and action roles
C)corporate roles, coordination roles, and informational roles
D)decisional roles, informational roles, and organizational roles
E)interpersonal roles, intrapersonal roles, and departmental roles

Question 71

The informational role managers play when they share information they have collected with their subordinates and others in the company is called the ____ role.

A)monitor
B)figurehead
C)resource allocator
D)entrepreneur
E)disseminator

Question 72

As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of:

A)entrepreneur
B)resource allocator
C)figurehead
D)communicator
E)spokesperson

Question 73

In the decisional role of ____, managers adapt themselves, their subordinates, and their units to incremental change.

A)resource allocator
B)entrepreneur
C)disturbance handler
D)liaison
E)disseminator

Question 74

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a:

A)resource allocator
B)monitor
C)disseminator
D)spokesperson
E)figurehead

Question 75

According to a speech to a forum for retail leaders made by Dr. Hans-Joachim Koerber, "Sustained growth is essential. Sustaining growth is a challenge for virtually every company." Koerber is the CEO of Metro Group, Germany's largest retailer, which has more than 2,400 stores in 30 countries. What informational role did Koerber assume?

A)liaison
B)resource allocator
C)figurehead
D)negotiator
E)spokesperson

Question 76

In Great Britain, Nestlé introduced a candy bar called Yorkie with the slogan "It's not for girls!" The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of:

A)resource allocators
B)entrepreneurs
C)disturbance handlers
D)liaisons
E)disseminators

Question 77

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

A)resource allocator
B)entrepreneur
C)disturbance handler
D)liaison
E)negotiator

Question 78

When Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president his role was limited to that of a figurehead. After this change, what functions did Fuller most likely do until he retired?

A)He distributed critical information to employees.
B)He monitored the environment.
C)He helped the organization adapt to incremental changes.
D)He negotiated salaries, raises, and promotions.
E)He performed ceremonial duties like greeting company visitors.

Question 79

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

A)motivation to manage
B)conceptual
C)technical
D)interpersonal
E)decisional

Question 80

During a meeting of the Ambulatory Care Nursing Association (ACNA)board of directors, a commitment was made to ask members for their feedback about their experiences with and perceptions of ACNA. The head of the organization said, "The essence of being a leader is to make sure the organization knows itself." Then she volunteered to conduct the environmental scanning and share what she learned with the others. What informational roles is she assuming?

A)liaison and spokesperson
B)resource allocator and liaison
C)monitor and disseminator
D)negotiator and monitor
E)spokesperson and liaison