Deck 11: Communicating With Microsoft Outlook Angel

Question 1

A nameplate is text that is automatically added to every email message you send.

Answer 1

False

Question 2

A flag in the message header of an email message indicates that the item has been added as a task.

Answer 2

True

Question 3

When you exit Outlook, you don't need to save or close any files.

Answer 3

True

Question 4

Photos and spreadsheets can be inserted into email messages; other types of files must be made attachments.

Question 5

Outlook underlines each phone number as you enter it in the phone number boxes.

Question 6

Email messages you send are delivered immediately .

Question 7

A(n) password is a private code that you enter to access your account.

Question 8

Messages arranged from A to Z are said to be in descending order.

Question 9

The main part of an email is the header .

Question 10

Contact information is divided into General and Details.

Question 11

The Folder Pane provides access to the different Outlook elements and folders.

Question 12

To send an email message to multiple recipients, type an asterisk between each address.

Question 13

If you are working offline, the messages you write move to the Outbox folder when you click the Send button

Question 14

The Calendar Outlook component is a to-do list for organizing and tracking items you need to complete or delegate.

Question 15

Themes specify how information in an Outlook folder is organized and which details are visible.

Question 16

Each person or organization stored in your Contacts folder is called a(n) field .

Question 17

A contact's birthday or anniversary would be an example of information found by clicking the Details button.

Question 18

Email is governed by its own customs of behavior, called netiquette.

Question 19

A contact group, also called a distribution list, is a group of people to whom you frequently send the same messages

Question 20

Business Card view displays names and addresses in blocks.

Question 21

When you finish typing a subject in the Subject box and press Tab, ____.

A)the insertion point moves to the message body
B)the title bar shows the subject of the message
C)the Address List pops up, permitting you to choose recipients
D)both a and b

Question 22

The ____ style prints the contents of the selected item.

A)IOU
B)report
C)memo
D)table of contents

Question 23

You reach the Add Account dialog box by clicking ____ on the Ribbon, then clicking ____, then clicking the Add Account button.

A)Folder, New
B)File, Info
C)Home, Info
D)File, New Account

Question 24

You can enter up to ____ phone number(s) per contact.

A) 1
B) 7
C) 32
D) 19

Question 25

You can change the sensitivity level of an email message to ____.

A)Personal
B)Private
C)Confidential
D)All of the above

Question 26

A(n) ____ in Outlook is similar to a file in other programs.

A)entry
B)Contact
C)file
D)item

Question 27

In email communications, ____ is considered shouting.

A)a smiley
B)use of an exclamation point
C)excessive use of uppercase
D)using "Reply to All"

Question 28

A(n) ____ is text that is automatically added to every email message you send.

A) watermark
B)signature
C)calling card
D)public key

Question 29

The ____ folder provides a record of all the messages you have sent.

A)Sent Items
B)Outbox
C)Correspondence
D)Mailed

Question 30

____ format provides the most message formatting features and options.

A)HTML
B)Rich Text
C)VRML
D)Enhanced Text

Question 31

Outlook formats phone numbers as ____.

A)[phone]
B)123-456-7890
C)1234567890
D)none of the above; Outlook leaves the phone number as you enter it

Question 32

By default, Outlook sets messages to ____ importance level.

A)High
B)Normal
C) Low
D) Medium

Question 33

You can attach signatures to messages using the ____ format.

A)HTML
B) plain text
C)Rich Text
D)any of the above

Question 34

All of the following are considered general information in Outlook EXCEPT ____.

A)job title
B)company
C)address
D)birthday

Question 35

All of the following are considered details in Outlook EXCEPT ____.

A)assistant
B) name
C) nickname
D) spouse

Question 36

If you are ____, the messages you write move to the Outbox folder when you click Send.

A)roaming
B)offline
C)marked as "Away"
D)online

Question 37

Each person or organization in the Contacts element is called a(n) ____.

A)asset
B)contact
C)link
D)field

Question 38

A ____ is a private code that you enter to access your account.

A)domain
B)password
C)URL
D)signature

Question 39

The ____ component of Outlook allows you to plan and manage appointments, events, and meetings.

A)Notes
B)Tasks
C)Calendar
D)Rolodex

Question 40

Before you can send and receive messages with Outlook, you must have ____.

A)access to an email server or ISP
B)an email address
C)a password
D)all of the above

Question 41

When you forward contact information as a business card, the file that is created is known as a(n) ____.

A)rolodex
B)e-Card
C)vCard
D)signature

Question 42

In Outlook, a(n) ____ is a group of people to whom you frequently send the same messages

A)contact group
B)email cluster
C)Friends list
D)rolodex

Question 43

In the ____ view, Outlook organizes your contacts in alphabetical order by last name.

A)People
B)Business Card
C)Card
D)All of the above.

Question 44

You can edit contacts directly in ____ view.

A)Business Card
B)Card
C)List
D)All of the above.

Question 45

A message's importance level appears in the Inbox's ____.

A)left pane
B)Reading Pane
C)Navigation Pane
D)title bar

Question 46

Outlook ____ each phone number as you enter it in the phone number boxes.

A)highlights
B)underlines
C)italicizes
D)test-calls

Question 47

If you need to update the information for a contact in a Contact Group, you ____.

A) click the Add Members button on the Contact Group
B)click the Remove Member button on the Contact Group
C)update the individual's contact card
D)first remove the contact, then edit it, then re-add it

Question 48

____ view displays details about your contacts in columns.

A)Business Card
B)Card
C)Spreadsheet
D)Phone

Question 49

The Print dialog box lets you select ____.

A)the page range
B)the number of copies
C)both a and b
D)neither a nor b

Question 50

Views specify ____.

A)how information in an Outlook element is organized
B)which details are visible
C)both a and b
D)neither a nor b

Question 51

The Reply to All feature responds to ____.

A)all Cc and Bcc recipients, but not the original sender
B)all recipients, except Bcc recipients
C)all recipients and the original sender
D)all original senders, but not Cc or Bcc recipients

Question 52

The Inbox window is divided into ____ panes.

A) 2
B) 3
C) 5
D) 4 or 6, depending on your configuration

Question 53

By default, Outlook places a "This is the mailing address" check in the check box next to the ____.

A)business address
B)home address
C)last address you enter
D)first address you enter

Question 54

When you check for new email messages, Outlook first ____.

A)connects to your email server
B)starts the email client subthread
C)sends messages that are in the Outbox
D)receives incoming messages

Question 55

The ____ pane provides access to the different outlook elements and folders.

A)folder
B)people
C)main window
D)ribbon

Question 56

Business Card view will display up to ____ phone numbers.

A) 2
B) 4
C) 5
D) 19

Question 57

All of the information about a contact is called a(n) ____.

A)field
B)index
C)contact card
D)General View

Question 58

____ view displays names and addresses in blocks.

A)Phone
B)List
C)Card
D)Business Card

Question 59

Attachments can be ____.

A)documents
B)images
C)programs
D)all of the above

Question 60

A(n) ____ is a unique name that identifies you to your mail server.

A)username
B)account name
C)ID
D)Both a and b

Question 61

All of the following are Outlook preset Search Folders EXCEPT ____.

A)International Senders
B)Categorized Mail
C)Large Mail
D)Unread Mail

Question 62

The ____ acts like an electronic file cabinet.

A)Explorer Window
B)Reading Pane
C)Folder List
D)Tasks Pane

Question 63

A(n) ____ is a unique name that identifies you to your mail server.

Question 64

____ Text provides some formatting options (text formatting, bullets, and alignment).

Question 65

You can organize your messages by ____.

A)searching
B)sorting
C)changing views
D)all of the above

Question 66

The main part of an email is known as the ____.

Question 67

In Outlook, deleted items are ____.

A)instantly and permanently removed
B)moved to the Recycle Bin
C)archived and compressed
D)moved into the Deleted Items folder

Question 68

Arranging items numerically from 100 to 1 is an example of ____.

A)binary sorting
B)ascending order
C)descending order
D)the Pyramid Scale

Question 69

If you are using a Web-based email account and store messages on your mail server, ____.

A)you must install Microsoft Mail Link before creating folders
B)you will be able to create folders
C)you will not be able to create folders
D)your folders will automatically be created in OneDrive

Question 70

Messages with attached files display a(n) ____ icon in the message header.

A)paper clip
B)flag
C)exclamation point
D)stapler

Question 71

The customs of email behavior are known as ____.

Question 72

Double-clicking a message header in the Inbox opens the message ____.

A)in Internet Explorer
B)in its own window
C)in the Reading Pane
D)in the Navigation Pane

Question 73

____ are a predefined organization of how items in a view are displayed.

A)Specifications
B)Arrangements
C)Search Folders
D)Themes

Question 74

A flag in the message header indicates that the item has been added as a(n) ____.

A)attachment
B)task
C)folder
D)high-priority message

Question 75

An Outlook Data File has the extension ____.

A) .mso
B).odf
C).o7d
D).pst