Deck 5: Understanding Organizations

Question 1

Barnard proposed that organizations functioned on the basis of motivation to perform and motivation to:

A) Produce
B) Partake
C) Participate
D) Protect

Answer 1

C

Question 2

The administrative theory of management includes all of the following basic principles except :

A) Centralization
B) Empowerment
C) Delegation of authority
D) Unity of command
E) Unity of direction

Answer 2

B

Question 3

In systems theories,_____is the term used for the border or margin that separates one entity from another.

A) boundary
B) relationship
C) equifinality
D) homeostasis

Answer 3

A

Question 4

Satisfaction in immediate work groups is a major concept in______theories of organization.

A) human relations
B) neoclassical
C) classical
D) economics

Question 5

In systems theories,_____refers to the fact that there are many different means to the same end.

A) boundary
B) relationship
C) equifinality
D) homeostasis

Question 6

A written contract between a field instructor in an agency and a student intern is an example of an:

A) Interface
B) Input
C) Equifinality
D) Entropy

Question 7

Classical management theories emphasize:

A) That specifically designed, formal structure and a consistent, rigid organizational network of employees are most important in having an organization run well
B)   The role of the informal psychosocial components of organizational functioning
C) That organizational leaders should strive to enhance their workers' morale
D) All of the above
E) a and c only

Question 8

A system's tendency to move from a more simplified to a more complex existence is called:

A) Equifinality
B) Differentiation
C) Entropy
D) Homeostasis

Question 9

In systems theories, a culturally determined pattern of behavior expected of an individual in a specified social relationship is a:

A) Relationship
B) Boundary
C) Role
D) Negative entropy

Question 10

managers view employees as incapable of much growth.

A) Theory Y
B) Systems
C) Theory W
D) Theory X

Question 11

The social work role of _______ is essential for improving legislation to protect clients and their rights involved in managed care.

A) broker
B) case manager
C) facilitator
D) advocate

Question 12

feminism stresses the particularity of women's experiences in specific cultural and historical contexts.

A) Radical
B) Liberal
C) Socialist
D) Postmodern

Question 13

In systems theories,_____is the dynamic interpersonal connection between two or more persons that involves how they think about and behave toward each other.

A) boundary
B) relationship
C) equifinality
D) homeostasis

Question 14

_________ is when the external environment provides an agency with the authorization to perform its function.

A) Appropriation
B) Legitimation
C) Sanction
D) Adjudication

Question 15

In managed care,  ____________ is the provision of fixed payments made on a per-member per-month basis regardless of the use of services.

A) capitation
B) qualification
C) cotquean
D) quadration

Question 16

The following is (are) true about systems theories:

A) They stress the importance of the environment and the impact of other systems.
B) They minimize the interactions of the various subsystems involved.
C) Irrational, spontaneous interactions are discouraged.
D) All of the above
E) a and b only

Question 17

are individuals who depart their country of origin voluntarily in search of better economic and living arrangements.

A) Immigrants
B) Migrants
C) Refugees

Question 18

Employees who work for  ___________-type managers are generally more creative and productive, experience greater work satisfaction, and are more highly motivated than employees who work for X-type managers

A) Z
B) Y
C) W
D) V

Question 19

In systems theories, the tendency for a system to maintain a relatively stable, constant state of ongoing balance is:

A) Equifinality
B) Homeostasis
C) Entropy
D) Negative entropy

Question 20

Esmeralda is a worker in a social services organization and comes to a staff meeting with what she feels is a brilliant new intervention approach for the agency to adopt. The staff did not evaluate this new approach fairly or impartially. Rather, they nodded pleasantly in feigned agreement and proceeded to recycle the new approach into the same old routine. Esmeralda just had a glimpse of the______perspective of the organization.

A) Static
B) Credo
C) Contingency
D) Status Quo
E) Cultural

Question 21

______power is that power held as a result of other group members' respect and high esteem

A) Reward
B) Expert
C) Legitimate
D) Coercive
E) Referent

Question 22

Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems?

A) Decisions are made according to the decision-making authority assigned to each position in the hierarchy.
B) Emphasis is on structure and the status quo.
C) Procedures and processes are highly valued.
D) Decision making and responsibility structure are shared.

Question 23

A probation and parole department is an example of a(n) ________ organization.

A) decentralized
B) equatorial
C) centralized
D) calefactory

Question 24

exists in an organization when there is a variety of demographic, cultural, and personal differences among the people who work there and the clients who receive services there.

A) Diversity
B) Human rights
C) Economic justice
D) Karma

Question 25

power is held because of one's ability to provide positive reinforcement to others.

A) Reward
B) Expert
C) Legitimate
D) Coercive
E) Referent

Question 26

Power based on established authority or expertise in a particular domain is entitled ________ power.

A) reward
B) expert
C) legitimate
D) coercive
E) referent

Question 27

All of the following were tips listed in the text on how a helping professional can survive in a bureaucracy except :

A) Remember that bureaucrats are people with feelings.
B) Identify your career goals and determine whether they can be met in this system.
C) Keep yourself physically fit and mentally alert.
D) Be aware that you can change everything in time.

Question 28

The central theme of TQM is:

A) A formal, rigid structure
B) Centralization
C) Importance of the customer/client
D) Employee morale and productivity

Question 29

objectives are designed to provide a tangible outcome to benefit a target population

A) Product
B) Service
C) Operational
D) Impact

Question 30

identify the organization's basic reason for existence.

A) Operative goals
B) Mission statements
C) Gradient initiatives
D) Official goals

Question 31

The______section of the Personal Responsibility and Work Opportunity Reconciliation Act permits faith-based service providers to retain their religious autonomy.

A) Social Work/Faith
B) Charitable Choice
C) Christian Coalition
D) Faith Choice

Question 32

_________ is a "sin of service" defined as occurring when people follow the regulations without any hint of compromise

A) Robotism
B) Rule Book
C) Condescension
D) Runaround

Question 33

Organizational ____________ is the set of key values, beliefs, understandings, and norms that members of an organization share.

A) culture
B) credo
C) principle
D) conviction

Question 34

power provides the capability of dispensing punishments in order to influence others' behavior.

A) Reward
B) Expert
C) Legitimate
D) Coercive
E) Referent

Question 35

Goal______occurs when an organization moves in different directions from its original purpose.

A) deposition
B) demolition
C) displacement
D) dissolution

Question 36

Power that is attained because of one's position and vested authority is called _______ power.

A) reward
B) expert
C) legitimate
D) coercive
E) referent

Question 37

is a "sin of service" defined by Albrecht as treating customers with a disdainful attitude that implies you are more knowledgeable and essentially better than the customer

A) Robotism
B) Rule Book
C) Condescension
D) Runaround

Question 38

The object of the unethical agency political behavior strategy entitled is to place a person in a position where he or she will either fail outright or look ineffective.

A) backstabbing
B) divide and conquer
C) set up
D) exclude the opposition

Question 39

The fact that "major issues affecting organizations are ongoing, gradual developments" is labeled in the text as:

A) The delusion of learning from experience
B) The enemy is out there
C) The parable of the boiled frog
D) The illusion of taking charge

Question 40

All of the following are primary concepts that characterize the learning organization except :

A) Nurturance of the development of new ideas
B) Open information is promoted
C) Emphasis on the process of service provision
D) The use of teams is encouraged

Question 41

Managed care may conflict with the ethical principle of informed consent.

Question 42

A major purpose of a proprietary social agency is to make money.

Question 43

Theory X managers view employees as wanting to grow and develop by exerting physical and mental effort to accomplish work objectives to which they are committed.

Question 44

Which of the following characteristics make one a good servant leader?

A) Authority
B) Stewardship
C) Dominance
D) Condescension

Question 45

Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" a s _____.

A) Robotism
B) R ule book
C) C ondescension
D) Runaround

Question 46

Systems theories emphasize that specifically designed, formal structure and a consistent, rigid organizational network of employees are most important in having an organization run well and achieve its goals.

Question 47

X-type managers believe that under proper conditions, employees will not only accept responsibility, but seek it.

Question 48

One of the specific suggestions in the text to advocate for clients involved with managed care issues is to ensure patients' access to detailed information about coverage and treatment options.

Question 49

One of the principles of the scientific management organizational style is that management should make plans and assignments which the workers should carry out.

Question 50

The cultural perspective in an organization may squelch innovative ideas.

Question 51

______________  is a "sin of service" defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically.

A) Robotism
B) Rule Book
C) Condescension
D) Runaround

Question 52

Theoretically, employees who work for X-type managers are generally more creative and productive, and are more highly motivated than employees who work for Y-type managers.

Question 53

The cornerstone of the human relations approach to organizations is the belief that employees who are satisfied with their jobs will feel indebted to their employers and will be productive.

Question 54

Feminist theories involve the liberation of women and girls from discrimination based on gender.

Question 55

Public social agencies are privately owned and run by people not employed by government.

Question 56

Traditional bureaucracies emphasize maximum discretion on the part of employees.

Question 57

The term "immigrant" is used to describe the status of an individual who has been granted the rights and privileges of being a citizen.

Question 58

Factors working against client empowerment on a macro level include:

A) Administrative leadership and support
B) An enhanced collaborative approach
C) Staff development
D) Expectations of funding sources

Question 59

Managed care fundamentally transformed traditional relationships between clients and workers in mental health settings.

Question 60

Neoclassical organizational theories originated at the beginning of the twentieth century.

Question 61

Goal displacement occurs when the means to a goal becomes the goal itself.

Question 62

Boundaries are socially expected behavior patterns usually determined by an individual's status in a particular society.

Question 63

In TQM, quality is the secondary goal.

Question 64

Expert power is based on one's ability to provide positive outcomes and prevent negative outcomes.

Question 65

Diversity must be a fact of life for today's organizations.

Question 66

The business organization of "Fastbuck" and the social service agency "WINK" were compared in the text from a contingency theory perspective.

Question 67

Organizational structure is the set of key values, beliefs, understandings, and norms that members of an organization share.

Question 68

A weakness of the contingency perspective is its lack of direction.

Question 69

Assessing coalitions should involve the same strategies used in assessing the power of individuals within the organization.

Question 70

Negative entropy is a system's tendency to move from a more simplified to a more complex existence.

Question 71

Referent power is that resulting from the use of punishment and threat.

Question 72

Impact objectives are the organization's tally of activities provided or services rendered.

Question 73

Bureaucracies' values almost always coincide with helping professionals' values.

Question 74

One of the most effective and ethical strategies in agency meetings is the divide and conquer tactic.

Question 75

Goals are smaller, behaviorally specific sub-objectives.

Question 76

Influence is the capacity to cause a change in a person and power may be thought of as the degree of actual change.

Question 77

A public social service agency would be classified as a host setting.

Question 78

Religion is one form of spirituality.

Question 79

Agencies characterized by the presence of a variety of professional staff where the main service provided is not social services is called a hostel setting.

Question 80

A learning organization is flooded with information.