Exam 5: Understanding Organizations

______________  is a "sin of service" defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically.

Theory X managers view employees as wanting to grow and develop by exerting physical and mental effort to accomplish work objectives to which they are committed.

Assessing coalitions should involve the same strategies used in assessing the power of individuals within the organization.

A probation and parole department is an example of a(n) ________ organization.

Conceptualization is one of the qualities of a servant leader

Define the term organization and explain each of the concepts involved.

exists in an organization when there is a variety of demographic, cultural, and personal differences among the people who work there and the clients who receive services there.

In systems theories,_____is the term used for the border or margin that separates one entity from another.

Organizational structure is the set of key values, beliefs, understandings, and norms that members of an organization share.

Barnard proposed that organizations functioned on the basis of motivation to perform and motivation to:

Employees who work for  ___________-type managers are generally more creative and productive, experience greater work satisfaction, and are more highly motivated than employees who work for X-type managers

A public social service agency would be classified as a host setting.

Referent power is that resulting from the use of punishment and threat.

are individuals who depart their country of origin voluntarily in search of better economic and living arrangements.

Goal displacement occurs when the means to a goal becomes the goal itself.

Influence is the capacity to cause a change in a person and power may be thought of as the degree of actual change.

Public social agencies are privately owned and run by people not employed by government.

Esmeralda is a worker in a social services organization and comes to a staff meeting with what she feels is a brilliant new intervention approach for the agency to adopt. The staff did not evaluate this new approach fairly or impartially. Rather, they nodded pleasantly in feigned agreement and proceeded to recycle the new approach into the same old routine. Esmeralda just had a glimpse of the______perspective of the organization.

List the six strategies that should not be used when involved in agency politics.

One of the principles of the scientific management organizational style is that management should make plans and assignments which the workers should carry out.