Deck 3: Using Micro Skills With Organizations and Communities

Question 1

When working with people with mobility disabilities:

A) You should spend a considerable time in the beginning of the interview discussing any medical equipment the client is using, so you will be familiar with his or her coping skills
B) Be sure to stand as often as possible so you will be ready to lend assistance when needed
C) Focus on the person, not the disability
D) Always provide assistance, even when it is not asked for by the client

Answer 1

C

Question 2

Contact with other people in a macro context most likely should occur in:

A) The outer half of the personal zone
B) The outer half of the intimate zone
C) The closer half of the public zone
D) The closer half of the social zone

Answer 2

D

Question 3

Which of the following is true:

A) People in Western societies are most at ease with continuous eye contact.
B) Less than 40 percent of face-to-face communication is nonverbal.
C) Most often maintaining continuous eye contact seems to put people at ease.
D) Maintaining eye contact with authority is a sign of respect in Thai culture.
E) Native Americans tend to regard eye contact as disrespectful.

Answer 3

A

Question 4

The following is true about conveying warmth to another person:

A) It can be communicated both verbally and nonverbally.
B) Behaviors involved can be defined, practiced, and learned.
C) It promotes a sense of comfort and well-being to that other person.
D) All of the above
E) Both a and c only

Question 5

refers to not only being in tune with how other people feel, but also conveying to people both verbally and nonverbally that you understand how they feel.

A) Warmth
B) Genuineness
C) Informality
D) Empathy

Question 6

In the formal/informal continuum of body positioning, formality with another person implies:

A) Greater structure
B) Greater warmth
C) That you are being more personal with that other person
D) None of the above

Question 7

The personal zone of personal space ranges from:

A) Skin contact to about eighteen inches
B) About eighteen inches to approximately four feet
C) About four to twelve feet
D) About twelve feet to twenty feet

Question 8

means seeking meaning beyond that of clarification.

A) Simple encouragement
B) Interpretation
C) Reflective responding
D) Rephrasing

Question 9

In the text, lip reading is also referred to as:

A) Speech reading
B) Speech interpretation
C) Signing
D) Sign language

Question 10

is used when there is a question about what another person means.

A) Summarization
B) Clarification
C) Rephrasing
D) Interpretation

Question 11

Barriers to communication can exist in:

A) The sender's intent
B) The receiver's impact
C) The external environment
D) All of the above
E) a and c only

Question 12

The following is (are) true about the characteristics of interviews:

A) Participants' roles are ambiguous
B) There is usually no structured purpose or goal
C) They usually follow a number of sequential steps
D) All of the above
E) None of the above

Question 13

Using a simple one word response or nonverbal head nod while maintaining eye contact can be a form of:

A) Interpretation
B) Clarification
C) Simple encouragement
D) Rephrasing

Question 14

The following is (are) true about extreme tension on the tense/relaxed continuum of body positioning:

A) It may convey lack of confidence in yourself or excessive nervousness.
B) It may put distance between yourself and the other.
C) It may make it difficult for the other to feel comfortable with and trust you.
D) All of the above
E) None of the above

Question 15

The following is (are) true about summarization:

A) It can be done periodically throughout a discussion.
B) It can be used to bring a discussion to a close.
C) It is future versus past oriented.
D) All of the above
E) a and b only

Question 16

A  colleague states, "I'm so furious with my supervisor. He never gives me any credit for anything!" You then reply,   "You're mad at your boss because you don't think he appreciates all the work you do." This is an example of:

A) Paraphrasing
B) Summarization
C) Providing information
D) Eliciting information
E) Emphasizing your colleague's strengths

Question 17

means translating into words what you think the other person is feeling.

A) Reflective responding
B) Providing information
C) Eliciting information
D) Clarification

Question 18

The following is (are) true about direct eye contact:

A) It is essentially the same as continuous eye contact.
B) It establishes a rapport between you and the other person.
C) It conveys that you are attending to what the other is saying.
D) All of the above
E) b and c only

Question 19

Which of the following is (are) true:

A) Russians typically say no by shaking their head from side to side-same as people in the United States.
B) In Japan smiling may indicate discomfort.
C) French friends tend to touch each other more often than Puerto Rican friends.
D) All of the above
E) None of the above

Question 20

involves briefly covering the main points of a discussion or series of communications

A) Paraphrasing
B) Interpretation
C) Reflective responding
D) Summarization

Question 21

An extremely relaxed stance in body positioning may convey to the other person that you do not care very much about what happens.

Question 22

The following is (are) among your assertive rights:

A) You have the right not to be liked by everybody.
B) You have the right to be wrong.
C) You have the right to ask for information when you need it.
D) All of the above
E) b and c only

Question 23

Your supervisor asks you to work late this evening. You have special plans that you feel you cannot disrupt. You  reply to your supervisor  "Okay." This is an example of a(n)______response.

A) Assertive
B) Nonassertive
C) Aggressive

Question 24

Empathy always means that you think another individual's feelings are positive and that you have the same feelings yourself.

Question 25

For effective communication, facial expressions should correspond to your other nonverbal and your verbal behavior.

Question 26

Hearing focuses on comprehending the meaning of what is said.

Question 27

Warmth involves the sharing of self by relating in a natural, sincere, spontaneous, open and genuine manner.

Question 28

When working with people who have physical disabilities, you should modify your verbal and nonverbal behavior to empower them.

Question 29

When speaking through a signing interpreter to a person who is deaf, it is important to maintain eye contact with the interpreter because he or she will then be able to express your sentiment to the person who is deaf.

Question 30

Usually very few of the same skills you used to communicate with and help individual clients can be applied directly to macro situations.

Question 31

One way of eliciting information is simply to ask questions.

Question 32

Hearing and listening mean the same thing.

Question 33

Empathy can be used to enhance the effectiveness of interpersonal interactions during confrontations.

Question 34

Direct eye contact generally signifies respect in Thai culture.

Question 35

In communication the word intent refers to what the receiver thinks the sender said.

Question 36

"Are you coming to tomorrow's boring staff meeting?" is an example of an open-ended question.

Question 37

It is important to emphasize the strengths of colleagues and administrators when dealing with them.

Question 38

People with different cultural backgrounds may have different notions of which nonverbal behaviors are appropriate and which are not.

Question 39

Macro systems consist of large groups of individuals who all are, in effect, potential targets of change or helpers in the change process.

Question 40

Genuineness portrays a sense of honesty to others and generally makes them feel that here is someone they can trust.

Question 41

Cite and explain the eight assertive rights that all people have.

Question 42

Aggressive communication involves the speaker devaluing herself or himself completely.

Question 43

Define paraphrasing, reflective responding, clarification, interpretation, and summarization.

Question 44

Explain the barriers to attentive listening that involve three aspects of communication.

Question 45

Identify and explain a situation in which you would like to be more assertive. Describe, in a step by step manner, how you might go about remedying this situation using the assertiveness training approach.

Question 46

Using the word "why" can be threatening and can put the burden of seeking out a solution on the individual to whom it is directed.

Question 47

Assertiveness involves expressing yourself without hurting others or stepping on their rights.

Question 48

Describe various nonverbal behavior and communication methods you would maintain while working with people who have physical disabilities.