Exam 3: Using Micro Skills With Organizations and Communities

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means seeking meaning beyond that of clarification.

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Describe various nonverbal behavior and communication methods you would maintain while working with people who have physical disabilities.

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When working with people who have physical disabilities, it is important to be mindful of various nonverbal behaviors and communication methods to ensure effective and respectful interaction. Some of the nonverbal behaviors and communication methods to maintain include:

1. Eye contact: When communicating with individuals with physical disabilities, it is important to maintain appropriate eye contact. However, it is also important to be mindful of cultural differences and individual preferences regarding eye contact.

2. Body language: Use open and welcoming body language to convey a sense of warmth and approachability. Avoid crossing your arms or standing too close, as this may be perceived as confrontational or invasive.

3. Gestures: Be mindful of using gestures that may be difficult for individuals with physical disabilities to interpret. Use clear and simple gestures to supplement verbal communication.

4. Facial expressions: Use facial expressions to convey empathy, understanding, and support. Be mindful of your facial expressions to ensure that they are appropriate and respectful.

5. Active listening: Demonstrate active listening through nodding, verbal affirmations, and other nonverbal cues to show that you are engaged and attentive to the individual's communication.

6. Assistive devices: Be mindful of any assistive devices that the individual may use, such as wheelchairs, crutches, or communication aids. Respect the individual's personal space and assist them with their devices only if they request help.

7. Respect personal boundaries: Be mindful of personal space and physical contact. Always ask for permission before offering assistance or touching an individual with a physical disability.

Overall, it is important to approach individuals with physical disabilities with respect, empathy, and an open-minded attitude. By being mindful of nonverbal behaviors and communication methods, you can create a supportive and inclusive environment for all individuals, regardless of their physical abilities.

One way of eliciting information is simply to ask questions.

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When speaking through a signing interpreter to a person who is deaf, it is important to maintain eye contact with the interpreter because he or she will then be able to express your sentiment to the person who is deaf.

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Define paraphrasing, reflective responding, clarification, interpretation, and summarization.

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is used when there is a question about what another person means.

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Your supervisor asks you to work late this evening. You have special plans that you feel you cannot disrupt. You  reply to your supervisor  "Okay." This is an example of a(n)______response.

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Empathy can be used to enhance the effectiveness of interpersonal interactions during confrontations.

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Contact with other people in a macro context most likely should occur in:

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means translating into words what you think the other person is feeling.

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An extremely relaxed stance in body positioning may convey to the other person that you do not care very much about what happens.

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Which of the following is (are) true:

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The following is (are) true about direct eye contact:

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Cite and explain the eight assertive rights that all people have.

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For effective communication, facial expressions should correspond to your other nonverbal and your verbal behavior.

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In the text, lip reading is also referred to as:

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Macro systems consist of large groups of individuals who all are, in effect, potential targets of change or helpers in the change process.

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The personal zone of personal space ranges from:

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In communication the word intent refers to what the receiver thinks the sender said.

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Barriers to communication can exist in:

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