Deck 15: Supply Chain Sustainability

Question 1

Humanitarian logistics is the process of planning, implementing, and controlling the efficient, cost-effective flow and storage of goods and materials, as well as related information, from the point of origin to the point of consumption for the purpose of alleviating the suffering of vulnerable people.

Answer 1

True

Question 2

The ecological needs of the planet and the firm's stewardship of the natural resources used in production are elements of:

A) financial responsibility.
B) environmental responsibility.
C) social responsibility.
D) humanitarian logistics.

Answer 2

B

Question 3

A take back incentive by a company is a promise to provide a new copy of a product if another copy is returned.

Answer 3

False

Question 4

The function in a reverse logistics process that takes used goods from customers and distributes them to the production process or to distributors and retailers is:

A) the returns processor.
B) the waste disposal unit.
C) green team.
D) repair team.

Question 5

A corporate recycling program that takes obsolete models and reuses some basic components in the next generation of products is an example of:

A) reverse logistics and environmental responsibility.
B) social responsibility and ethics.
C) financial responsibility.
D) reverse logistics.

Question 6

Some original equipment manufacturers (OEMs) that participate in remanufacturing attempt to limit the cannibalization of new product sales by:

A) charging more for remanufactured products than for new products.
B) requiring a new product to be purchased with every purchase of a remanufactured item.
C) establishing floors on the prices that are charged for remanufactured products.
D) refusing to provide a warranty on remanufactured products.

Question 7

What reason is cited by the authors for the difficulty with receiving approval for sustainability as a strategy?

A) Sustainability is not a classic strategy in the mold of quality, cost leadership, or flexibility.
B) Sustainability is too easily achieved and therefore does not provide a competitive advantage in the market.
C) In general, directors often need to see a demonstrable return on investment to justify the costs.
D) Sustainability is an inherently high-risk strategy and most boards are risk-averse.

Question 8

One motivation for reverse logistics is warranty repair or replacement.

Question 9

Sustainability has three principle elements; financial responsibility, environmental responsibility, and social responsibility.

Question 10

What pressures do organizational leaders feel in the area of sustainability?

Question 11

The assortment of appliances, unused exercise equipment, and cat-scratched couches gave the neighborhood a post-apocalyptic appearance, but I quickly realized it was simply big trash day in this district. This initiative is an example of:

A) a deposit fee program.
B) a community program.
C) a take-back program.
D) a recycling program.

Question 12

The management of products from the customer back to the point of origin is an element of:

A) quality of life programs.
B) the transportation method.
C) critical mass.
D) reverse logistics.

Question 13

What are the three elements of supply chain sustainability? Describe how each works and provide an example from industry for each.

Question 14

________ addresses the moral, ethical, and philanthropic expectations that society has of an organization.

Question 15

The essence of sustainability is the ability to meet humanity's current needs without harming future generations.

Question 16

Briefly discuss the three elements of supply chain sustainability.

Question 17

Financial responsibility addresses the fiscal needs of:

A) shareholders and business partners.
B) nature and future generations.
C) society.
D) non-stakeholders.

Question 18

One incentive scheme that insures a steady return of products through reverse logistics channels is to provide a new copy of a product if another copy is returned. This program is commonly known as:

A) take back.
B) fee.
C) deposit fee.
D) trade-in.

Question 19

Reverse logistics addresses the movement of physical goods from consumer to producer and product information is an important by-product of the reverse-logistics process.

Question 20

The two important by-products of the reverse logistics process are:

A) satisfied customers and money.
B) product information and money.
C) money and waste.
D) waste and product information.

Question 21

The nearest neighbor heuristic chooses the:

A) nearest neighbor to the start city and adds it to the unvisited set.
B) closest visited city to the last city and adds it to the unvisited set.
C) nearest neighbor to the end city and adds it to the visited set.
D) closest unvisited city to the last city added to the visited set.

Question 22

The traveling salesman problem is used to minimize the freight density in a designated salesman's territory.

Question 23

Matrix 15.1
Use this data in this matrix to answer the following questions.

Refer to Matrix 15.1. What is the cost to ship a 5,000 pound item in freight class 65?

A) $5,000
B) $107,450
C) $21.49
D) $1,074.50

Question 24

An increase in freight density results in a decrease in carbon footprint.

Question 25

Matrix 15.1
Use this data in this matrix to answer the following questions.

Refer to Matrix 15.1. What is the charge for shipping a 3,750 pound crate in shipping class 70?

A) $1,124
B) $858
C) $1,499
D) $986

Question 26

Which of these is an appropriate measurement of freight density?

A) miles per dollar
B) dollars per mile
C) pounds per cubic foot
D) pounds per mile

Question 27

A key difference between a shortest route problem and a traveling salesman problem is:

A) the traveling salesman must return to the starting point.
B) the shortest route is concerned with minimizing the total distance traveled.
C) the traveling salesman must complete the tour in one day or less.
D) the shortest route requires a GPS system.

Question 28

Use Figure 15.1 to answer the questions below.

Refer to Figure 15.1. The starting point for the traveling salesman is location E, which is the first city in the visited city set. Use the nearest neighbor heuristic to determine the fourth city in the visited city set.

A) city A
B) city B
C) city C
D) city D

Question 29

A shipment that is transported using two or more modes during its journey is said to be:

A) speculative.
B) cromulent.
C) bicoastal.
D) intermodal.

Question 30

From an energy perspective, which is the most efficient mode of transportation for packages?

A) car
B) trucking
C) rail
D) air

Question 31

The so-called carbon footprint for a process is a myth, similar in concept to the British thermal unit (Btu).

Question 32

________ provide an incentive for the user to return the product or containers of the product to get them reimbursed.

Question 33

Use Figure 15.1 to answer the questions below.

Refer to Figure 15.1. The starting point for the traveling salesman is location E, which is the first city in the visited city set. Use the nearest neighbor heuristic to determine the third city in the visited city set.

A) city A
B) city B
C) city C
D) city D

Question 34

The total amount of greenhouse gasses produced to support operations is the:

A) greenhouse effect.
B) gas mass.
C) zither.
D) carbon footprint.

Question 35

A facility owned by the manufacturer or outsourced to a supplier that is proficient at disassembling products and wringing every last drop of value from them is a(n) ________.

Question 36

Matrix 15.1
Use this data in this matrix to answer the following questions.

Refer to Matrix 15.1. What is the break-even point for shipping a 7,500 pound shipment in class 92.5?

A) 8,679
B) 9,910 pounds
C) 10,091
D) 7,932

Question 37

A supply chain that integrates forward logistics with reverse logistics is called a(n) ________.

Question 38

In what ways is reverse logistics management more difficult than the management of more typical supply chain flows?

Question 39

Use Figure 15.1 to answer the questions below.

Refer to Figure 15.1. The starting point for the traveling salesman is location E, which is the first city in the visited city set. What is the total distance traveled to complete the tour using the nearest neighbor heuristic?

A) 320 miles
B) 375 miles
C) 395 miles
D) 410 miles

Question 40

Five cases of rubber chickens that were produced in China, sent by shipping container to a west coast port, transferred to a rail car, and then delivered the last 300 miles by semi-truck have experienced intermodal shipment.

Question 41

________ is the total amount of greenhouse gasses produced to support a firm's operations.

Question 42

First aid kits are packed and staged at distribution hubs in the:

A) Recovery operation.
B) Preparation operation.
C) Response operation.
D) Forecast operation.

Question 43

In a disaster relief supply chain, preparation should precede the disaster, which in turn precedes the response.

Question 44

Pick a product imported from overseas and describe the intermodal options for bringing it to a retail location in your hometown?

Question 45

Describe a traveling salesman scenario from your own experience. How can the nearest neighbor heuristic be used to solve it?

Question 46

The life cycle of a disaster relief supply chain begins with the ________ step.

Question 47

________ as measured in pounds per cubic foot, is one means of determining how energy efficient a firm is behaving.

Question 48

Which of these statements about disaster relief supply chains is best?

A) Critical supplies are usually deployed the instant they are available in the disaster zone.
B) Employee turnover in disaster relief is low since these individuals are dedicated to the cause.
C) Most disaster relief supply chains exist for only short times.
D) Supplies follow a pull flow initially but change to a push flow once demand is more predictable.

Question 49

A New Holland supplier ships flywheels to the assembly plant for the model 68 Hayliner string baler. Each flywheel weighs 80 pounds and 10 of them fit on a standard pallet. A complete pallet ships as freight class specification 85. Use the matrix of weight breaks and freight class (below) to calculate the shipping cost for a demand of 15 pallets and also determine the shipping cost per flywheel.

Question 50

Which of these sequences in humanitarian supply chain operations is correct?

A) Preparation before Response
B) Response before Preparation
C) Disaster after Response
D) Recovery before Response

Question 51

What are the three managerial levers that can be used to decrease the carbon footprint of a supply chain?

Question 52

In the recovery phase of disaster relief, supplies can be ordered with more normal lead times since demand can be estimated more accurately.

Question 53

Sweet Action, Inc. is making the daily cupcake run across the Oklahoma City metropolitan area. They have seven customers and have identified the driving distance (in miles) between each pairwise combination as shown in the table. One-way streets and various construction projects affect driving distances such that the distance from one to the other may not be the same depending on which site is the starting point. Identify the most energy efficient route that begins at Sweet Action headquarters (SA) and visits each customer once before returning to headquarters.

Question 54

Copies of the Wall Street Journal are printed locally and delivered to ten different newsstands throughout the area. The spotter picks up the papers at 4 a.m. and visits each site once, drops off a predetermined number of copies, and proceeds to the next location before returning to the printer. The driver has always determined his route "pretty much at random" however he recently read an article (in the Wall Street Journal) that addressed sustainability issues in services. He was so taken with the sustainability concept that he has decided to determine an optimal route for his ten stops. One morning he picks up his papers at 4 a.m. and then jots down each possible route and adds up the total distance traveled for that route. If it takes him one minute to evaluate a route, at what time will he begin to make his deliveries?

Question 55

The three major disaster relief chain operations are ________, ________, and ________.

Question 56

The Alphabet Soup Company is delivering the monthly supply of their fine product to their seven customers. The distances in miles between the customers are shown in the table and, wishing to be as efficient as possible, the driver would like to find the shortest route that takes her from the starting point A to every customer and then back to the starting point. Use the nearest neighbor heuristic to identify a route that would minimize the distance traveled.

Question 57

In major international disasters, the United States typically has the leadership role.

Question 58

The delivery driver left the office at 8 a.m. and already had a route mapped out that allowed him to visit all customers once and then return to the office while driving the shortest possible distance. This route was determined by solving a(n) ________.

Question 59

A HD TV manufacturer produces sets at the rate of 72 units per week. The TV sets weigh 23 pounds each and two dozen fit on a pallet. If the shipping class is to be 70, what's the break-even point for a more favorable shipping rate and what does it cost to send a week's supply of TVs?

Question 60

________ can sometimes provide enough lead time to assemble disaster relief resources, but often disasters happen with little to no warning.

Question 61

A just-in-time (JIT) system minimizes inventory cost for the company but increases inconvenience in the form of noise, traffic, and air pollution for the community at large.

Question 62

ISO 14001:2004 specifies guidelines for certification of companies and requires performance improvement plans to environmental management systems.

Question 63

Suppliers have an ethical responsibility to label products accurately.

Question 64

It is critical that active supplier management techniques should be employed as long as they are ________.

Question 65

In some disaster relief efforts ________ is a problem because stocks of some supplies are excessive and for other supplies, stocks are non-existent.

Question 66

What are some of the steps the authors suggest firms take to ensure that their supply chains are sustainable?

Question 67

The standard governing nine dimensions of ethical workforce management is ISO 8000:2008.

Question 68

The standard for time off as established by Social Accountability International is at least one day off for every five-day period.

Question 69

The meaning of the term "sustainability" might vary from firm to firm.

Question 70

An ethical firm would strive to select suppliers for the supply chain guided primarily by:

A) purchasing power.
B) market criteria and competitive priorities.
C) ability to achieve a reciprocal purchasing arrangement.
D) gratuities and perks.

Question 71

Which of these statements is in accordance with the ethical standards on workplace management?

A) Workers should typically be 15 years of age or older.
B) Require no more than 80 hours per work week.
C) Use no corporal punishment, only verbal abuse.
D) Provide a safe work environment except where time is crucial.

Question 72

According to SA8000:2008 working hours should be limited to no more than ________ hours per week.

Question 73

What are the three most important ethical considerations for workforce management?

Question 74

ISO 26000 provides standards for environmental management systems.

Question 75

Which of the following is not one of the seven principles of social responsibility or standards included in ISO 26000?

A) Transparency
B) Respect for human rights
C) Ethical Behavior
D) Certification process requirements

Question 76

Identify the item below that is not included in the authors' discussion of how a firm might manage its supply chains to ensure that they are sustainable.

A) Gather data on the buying habits of customers and ensure that data is freely shared throughout the supply chain.
B) Develop a sustainable supply chain framework.
C) Engage in active supplier management and utilize all available ethical means to influence their behavior.
D) Gather data on the performance of current suppliers and use the same questionnaire to screen potential new suppliers.

Question 77

What are the primary disaster relief supply chain management challenges?

Question 78

ISO 14001:2004 standards require that companies must be inspected by ________ on a regular basis to maintain their certification.