Deck 2: Psychology Communication and Multicultural Interaction

Question 1

Territoriality indicates the amount of space an individual needs to feel comfortable with others.

Answer 1

True

Question 2

Is it important that dental assistants avoid stereotyping individuals according to culture, customs, traditions, and beliefs.

Answer 2

True

Question 3

Appropriate communication by the dental assistant is key to successful patient interaction.

Answer 3

True

Question 4

The patient may form his or her first impression via the telephone.

Question 5

When addressing patients who speak English as their second language, speak slowly in a normal tone of voice.

Question 6

___________ is considered one of the most observed and critical components of non-verbal communication.

A) Slumped shoulders
B) Patient seated with arm and legs crossed
C) Facial expression
D) Tight patient posture

Question 7

Repeating the message to the sender is which part of the communication process?

A) Channel
B) Feedback
C) Receiver
D) Discussion

Question 8

A reassuring touch by the dental assistant is the demonstration of communication through the kinesthetic channel.

Question 9

The science of the mind and the reasons people act the way they do is called _________.

A) communication
B) diplomacy
C) paradigm
D) psychology

Question 10

The sender of a communication cannot stimulate one's sense of taste or smell.

Question 11

The communication process begins with the ___________.

A) message
B) sender
C) channel
D) receiver

Question 12

This generation is very technologically savvy and prefers that communication occur via cell phones and BlackBerry devices.

A) Baby boomers
B) Echo boomers
C) The Me generation
D) The MTV generation

Question 13

The communication process consists of two major components.

Question 14

Communication is 80 percent verbal and 20 percent non-verbal.

Question 15

Communication is 80 percent _________.

A) verbal
B) non-verbal
C) listening
D) none of the above

Question 16

When a patient feels shame, guilt, or fear, he or she may react using ________.

A) violence
B) affection
C) defense mechanisms
D) none of the above

Question 17

One of the components of the communication process includes a written communication called the message.

Question 18

_________ founded a movement called humanistic psychology.

A) Abraham Maslow
B) Aristotle
C) Guy de Chauliac
D) Pierre Fauchard

Question 19

One of the three communication channels is _________.

A) auditory
B) kinesthetic
C) visual
D) all of the above

Question 20

In Maslow's hierarchy of needs, self-actualization is the most basic need.

Question 22

Which generation has taken hobbies and turned them into jobs?

A) Generation W
B) Generation X
C) Generation Y
D) Generation Z

Question 23

A frown or scowl, the arms crossed in front of the chest, and hunched shoulders are all examples of ___________.

A) body language
B) auditory communication
C) verbal communication
D) listening

Question 24

Good communication is one method to resolve conflict.