Exam 2: Psychology Communication and Multicultural Interaction

Territoriality indicates the amount of space an individual needs to feel comfortable with others.

In Maslow's hierarchy of needs, self-actualization is the most basic need.

Appropriate communication by the dental assistant is key to successful patient interaction.

The patient may form his or her first impression via the telephone.

The communication process begins with the ___________.

Communication is 80 percent _________.

Repeating the message to the sender is which part of the communication process?

Which generation has taken hobbies and turned them into jobs?

This generation is very technologically savvy and prefers that communication occur via cell phones and BlackBerry devices.

A frown or scowl, the arms crossed in front of the chest, and hunched shoulders are all examples of ___________.

The communication process consists of two major components.

One of the components of the communication process includes a written communication called the message.

Is it important that dental assistants avoid stereotyping individuals according to culture, customs, traditions, and beliefs.

Communication is 80 percent verbal and 20 percent non-verbal.

The sender of a communication cannot stimulate one's sense of taste or smell.

When a patient feels shame, guilt, or fear, he or she may react using ________.

Good communication is one method to resolve conflict.

___________ is considered one of the most observed and critical components of non-verbal communication.

The science of the mind and the reasons people act the way they do is called _________.