Deck 26: Communication Services

Question 1

Including a subject for an e-mail is optional and not necessary.

Answer 1

False

Question 2

You can use ____ to send and receive messages in real time.

A) instant messaging
B) e-mail
C) VoIP
D) online conferencing

Answer 2

A

Question 3

Protocols are rules that govern the transfer of data.

Answer 3

True

Question 4

When you click the Reply or Reply All button, a Message window is displayed.

Question 5

The features of Outlook are similar to the features of Windows Live Mail.

Question 6

An attachment consists of text or pictures that you create so Outlook can add it to the end of any outgoing messages.

Question 7

In the e-mail address [e-mail], .com represents the user name.

Question 8

Using VoIP, your voice is converted into a digital signal that travels over the Internet.

Question 9

You can use ____ to conduct a meeting with yourself and one or more other participants at different sites.

A) instant messaging
B) e-mail
C) VoIP
D) online conferencing

Question 10

Protocols ensure that information created by one system can be interpreted and read by another.

Question 11

Any attachments should be in the subject of the e-mail.

Question 12

A(n) ____ serves as a discussion site where users can post messages asking for assistance.

A) newsgroup
B) message board
C) social networking site
D) Both A and B are true.

Question 13

You can use ____ to make phone calls with an Internet connection.

A) instant messaging
B) e-mail
C) VoIP
D) online conferencing

Question 14

A chat room is a bulletin board service.

Question 15

Google Gmail is an example of a Web-based e-mail service.

Question 16

Microsoft Outlook is an Office application you can use to manage e-mail.

Question 17

Social networking sites contain personal journals created by one person or by a group.

Question 18

You can use ____ to send and receive messages using an Internet service provider.

A) instant messaging
B) e-mail
C) VoIP
D) online conferencing

Question 19

Archiving is the process of backing up your e-mail messages.

Question 20

You can send e-mail to any computer in the world.

Question 21

Which of the following is NOT true about sending and receiving mail?

A) When you open Outlook, it sends a request to your mail server to check if you have any messages waiting.
B) The message header tells you who send the message, the subject, and the date and time your server received it.
C) You can click a message header to display the message text in the Reading pane.
D) The Send/Receive All Folders button is located on the Mail tab.

Question 22

Molly is using Outlook to manage her e-mail messages. Molly knows that all of the following are true, EXCEPT: ____.

A) The formatting tools in the Message window Ribbon provide many of the same features as those in your word-processing program.
B) When you reply to an e-mail, the original message is included.
C) Spam is unsolicited e-mail
D) When you receive a message, Outlook automatically saves the message in the archives.

Question 23

You can create a ____________________ Group to send the same e-mail message to a group.

Question 24

A(n) ____ file has the .pst file extension.

A) archive
B) synchronize
C) mail message
D) attachment

Question 25

In Outlook, mail management is primarily handled through the ____________________.

Question 26

The right side of the window in the figure above is the ____.

A) Outlook Today
B) Inbox
C) Reading pane
D) Navigation pane

Question 27

A(n) ____________________ is media that carries or transports an electronic message.

Question 28

Which of the following is NOT true about sending an e-mail message?

A) When you reply to a message, the original message is included with the message.
B) Cc is an option to send someone a message without the other recipients knowing.
C) Forwarding a message helps cut down on the time you spend creating message from scratch.
D) When you reply to an e-mail message, the recipient normally sees RE: preceding the text in the subject line..

Question 29

Jeremy is preparing a presentation on e-mail basics to present to his computer club. Jeremy knows that an e-mail address consists of all of the following, EXCEPT: ____.

A) file name
B) @
C) user name
D) domain name

Question 30

With ____________________ messaging, you use a cell phone to send and receive written messages.

Question 31

E-mail, text message, and instant messaging programs are all examples of ____.

A) user agents
B) senders
C) receivers
D) channels

Question 32

Which of the following is NOT true about Outlook?

A) Using the Inbox, you can organize your mail by creating folders.
B) The default opening window in Outlook is the Inbox.
C) When a message first arrives in the Inbox it is in bold type.
D) When you select a folder in the Navigation pane, its contents appear in the message list.

Question 33

In the Inbox, a message with a(n) ____ icon means it is a high priority.

A) sealed envelope
B) exclamation point
C) paper clip
D) star

Question 34

You can save a message in any of the following formats, EXCEPT: ____.

A) a Word document
B) HTML
C) a text file
D) a template

Question 35

Molly is using Outlook to manage her e-mail messages. Molly receives an e-mail with a(n) ____ icon. She knows this means the message has an attachment.

A) sealed envelope
B) exclamation point
C) paper clip
D) piece of paper

Question 36

Jeremy is preparing a presentation on e-mail basics to present to his computer club. Jeremy knows that a basic e-mail message should include all of the following, EXCEPT: ____.

A) subject line
B) signature
C) address
D) body of the message

Question 37

Fiber-optic cables, microwave signals, and telephone wires are examples of ____.

A) senders
B) protocols
C) channels
D) receivers

Question 38

Which of the following is true about e-mail addresses?

A) Each user on the Internet has a unique e-mail address.
B) The first part of an e-mail is the user name.
C) E-mail addresses can be used to log onto certain sites.
D) All of the above are true.

Question 39

The left side of the window in the figure above is the ____.

A) Outlook Today
B) Inbox
C) Reading pane
D) Navigation pane

Question 40

When you send someone an e-mail message, it is broken down into small chunks called ____________________.

Question 44

What is electronic communication? What types of transmissions does it enable? What is ARPANET? Describe the roles of the following components in electronic communication:
*Software
*Sender
*Receiver
*Channel
*Communication
*Protocols