Deck 5: Outlook 2007 Unit A: Getting Started With E-Mail

Question 1

Names entered in the Bcc text box of a message window are not visible to other message recipients.

Answer 1

True

Question 2

Message headers only provide information about the sender and subject of a message.

Answer 2

False

Question 3

You click the button labeled 1 in the Figure above when you are finished writing and addressing your e-mail message.

Answer 3

True

Question 4

You click the item labeled 4 in the Figure to attach a file to an e-mail message.

Question 5

The benefits of using e-mail include all the following, except ____.

A) You can send confidential information and files without worrying about privacy issues.
B) You can communicate with several people at once.
C) You can communicate from a remote place.
D) You will have a record of messages sent.

Question 6

Some e-mail systems will not be able to handle sending a large file attached to an e-mail message.

Question 7

E-mail software lets you send and receive electronic messages over a network.

Question 8

Possible ways to connect to the Internet include a ____.

A) Cable modem
B) Telephone modem
C) DSL
D) All of the above

Question 9

You can assume that e-mail messages you send at your office are private.

Question 10

Messages that have been sent remain in the Inbox until you delete them.

Question 11

The Outbox contains all e-mail messages that you want to throw out.

Question 12

Cc stands for courtesy copy.

Question 13

The Inbox folder stores all incoming e-mail messages.

Question 14

When you reply to a message, you must reply to everyone that the original message was sent to.

Question 15

When you reply to a message, the subject line remains the same and is preceded by "RE:".

Question 16

Which of the following programs is an integrated desktop information management program?

A) Microsoft Internet Explorer
B) Microsoft Office 2007
C) Microsoft Information Express
D) Microsoft Outlook 2007

Question 17

The first part of an e-mail address is the ____.

A) domain name
B) service provider
C) username
D) address

Question 18

E-mail uses store-and-forward technology: messages are stored for a limited amount of time on a server before they are forwarded to the recipients computer.

Question 19

E-mail software uses store and ____ technology; messages are stored on a server until the recipient logs onto a computer and requests the messages.

A) Internet
B) forward
C) retain
D) None of the above

Question 20

A network is a(n) ____.

A) Group of computers connected to each other to share information and resources
B) Online service provider
C) Record of communications
D) Electronic mail program

Question 21

To automatically send a response back to the original sender of a message you receive, you can use the ____.

A) Reply command
B) Next command
C) Respond command
D) Send command

Question 22

The window in which you can preview messages prior to opening them is the ____.

A) Preview or Reading pane
B) Status pane
C) Message Pane
D) Navigation Pane

Question 23

Which of the following is a valid Web-based e-mail address?

A) username.hotmail.com
B) [e-mail]
C) [e-mail]
D) username$myschool.edu

Question 24

An example of a file attached to an e-mail message that may be too large for an e-mail system to handle is a ____.

A) Spreadsheet
B) Movie
C) Text file
D) None of the above

Question 25

Junk e-mail, or ____, is unwanted mail that arrives from unsolicited sources.

A) spam
B) phish
C) trash
D) junk

Question 26

When composing and sending an e-mail message, you can specify options such as ____.

A) specifying a future delivery date
B) assigning the level of importance
C) adding voting buttons for recipients
D) All of the above

Question 27

In the figure above, the folder that stores the mail before it is sent out is identified by item number ____.

A) 1
B) 2
C) 3
D) 4

Question 28

A benefit of using electronic mail is that it allows you to ____.

A) Send large amounts of information
B) Communicate with several people at once
C) Communicate from a remote place
D) All of the above

Question 29

To send a message so that the recipients cannot see who else received the message you enter the addresses in the ____ text box.

A) CC
B) BCC
C) To
D) Subject

Question 30

The text identified by Item 3 in the figure above, is ____.

A) A statement that indicates the purpose of the message
B) An e-mail address
C) A person who will receive the message but not be identified to the other recipients
D) None of the above

Question 31

To forward a message that you have received to someone else, you ____.

A) Click Send, Reply, then Forward
B) Click Send, then Forward
C) Click Forward, then Send
D) Click Reply, then Forward

Question 32

Item 2 in the figure above shows the ____.

A) Carbon copy recipients
B) Color copy icon
C) Recipients
D) Address book

Question 33

The letters FW in the subject area of a message indicate that the message ____.

A) Is a forwarded message
B) Is a reply message
C) Has an attachment
D) Was printed

Question 34

If the subject line of a message is preceded by "RE:" it indicates that the message ____.

A) was forwarded
B) was read
C) is a reply
D) is recent

Question 35

A distribution list is a ____.

A) List of all the people to whom you send messages
B) Collection of contacts to whom you regularly send the same messages
C) List of all the people who have sent you messages
D) List of all the subjects of the messages you have sent

Question 36

When composing e-mail messages it is not appropriate to use all capital letters because this is the e-mail equivalent of ____.

A) Laughing
B) Whispering
C) Shouting
D) Arguing

Question 37

The message ____ contains basic information about the message, such as the recipients, date and time stamp, and the subject.

A) header
B) body
C) composition
D) address

Question 38

In the figure above, the number of unread messages that have arrived is ____.

A) 5
B) 1
C) 3
D) 0

Question 39

Item 4 in the figure above is used to ____.

A) Print an e-mail message
B) Attach a file to an e-mail message
C) Create a distribution list
D) Place emphasis on an e-mail message

Question 40

One advantage of using an e-mail address book is that ____.

A) It stores the mailing addresses of the people you want to send messages to
B) It reduces errors in entering e-mail addresses
C) It tracks files that you sent to your contacts
D) It updates new information automatically

Question 41

In the figure above, Item 2 is the ____________________ of the message.

Question 42

An e-mail message ____________________ identifies the sender of the message, the subject, the date and time the message was received, and the size of the message.

Question 43

A(n) ____________________ is the hardware and software that makes it possible for two or more computers to share information and resources.

Question 44

Clicking Item 3 in the figure above will open the ____________________.

Question 45

The ____________________ lists the message headers for the e-mail you have received.

Question 46

Discuss e-mail and networks and list some of the advantages of using e-mail.

Question 47

What is an e-mail distribution list and what are the benefits of using one?

Question 48

Often, when you attach a file to an e-mail message an icon next to each filename indicates the ____ of file that is being attached.

A) speed
B) size
C) type
D) name

Question 49

When you remove a message from any folder, it is placed in the folder labeled item number ____ in the figure.

A) 1
B) 2
C) 3
D) 4

Question 50

Using all capital letters in an e-mail message is the equivalent of ____________________.

Question 51

If spam were arrive to your e-mail address, it would most likely go into the folder labeled item number ____ in the figure.

A) 1
B) 2
C) 3
D) 4

Question 52

Adding a(n) ____________________ to an e-mail Address book saves you time and the risk of error when you have to retype the e-mail address each time.

Question 53

When composing e-mail messages, why is it important to take extra care in what you say and how you say it?

Question 54

A(n) ____________________ is a collection of contacts to whom you regularly send the same messages.

Question 55

In the figure above, Martha Sevigny is the ____________________ of the e-mail message.

Question 56

The ____________________ Pane can be used to read and scroll through messages without opening them in a new window.

Question 57

If you want to send a person an image file, you can attach it to the message.

Question 58

To reply to everyone who has received the same message, click the ____________________ button.

Question 59

Most e-mail programs allow you to set up an ____ response if you are not going to be able to get your e-mail for a specified period of time.

A) after delay
B) automatic
C) addressable
D) arbitrary

Question 60

When you forward a message, the subject line remains the same and is preceded by " CC :"

Question 62

Jennifer Westin works as an administrative assistant at the local bank. She is setting up her e-mail folders. It is important that she learn how to sort and organize her mail because she will be handling all the incoming mail for the branch. Which folder will all mail that she receives first arrive in?

Question 63

Jennifer Westin works as an administrative assistant at the local bank. She is setting up her e-mail folders. It is important that she learn how to sort and organize her mail because she will be handling all the incoming mail for the branch. If Jennifer wants to see all the mail that arrived last week, what is the best way for her to sort her mail?

Question 64

If you click the flag icon next to the message, it is marked by default with a red Quick envelope .

Question 65

Jennifer Westin works as an administrative assistant at the local bank. She is setting up her e-mail folders. It is important that she learn how to sort and organize her mail because she will be handling all the incoming mail for the branch. Jennifer will be sending many people the same messages. The best way for her to do this is to set up a ____.