Deck 14: Enterprise Computing

Question 1

An ERM system ____.

A) facilitates communication between employees and the business
B) includes information about the files and data, called metadata
C) focuses on issues related to inventory of parts and forecasting future demand
D) assists support personnel in providing the best solutions for customers

Answer 1

A

Question 2

When customers make a purchase with a credit card, they are interacting with a(n) ____.

A) OIS
B) TPS
C) DSS
D) MIS

Answer 2

B

Question 3

____ is/are responsible for implementing the strategic decisions of higher management.

A) Nonmanagement employees
B) Middle management
C) Operational management
D) Executive management

Answer 3

B

Question 4

A ____ is an instruction, or set of instructions, a user follows to accomplish an activity.

A) transaction
B) procedure
C) workflow
D) click stream

Question 5

____ allows an engineer to modify a design more easily than before, as well as dynamically change the size of some or all of the product and view the design from different angles.

A) SFA
B) CAD
C) MRP
D) CIM

Question 6

____ include(s) production, clerical, and other personnel.

A) Nonmanagement employees
B) Middle management
C) Operational management
D) Executive management

Question 7

The ____ department makes technology decisions for an enterprise.

A) information technology
B) customer service
C) manufacturing
D) human resources

Question 8

Many companies elevate the importance of information technology by including a ____ executive position that reports to the CEO.

A) chief operations officer (COO)
B) chief security officer (CSO)
C) chief financial officer (CFO)
D) chief information officer (CIO)

Question 9

CIM software ____.

A) facilitates communication between human resources personnel and employees
B) includes information about the files and data, called metadata
C) focuses on issues related to inventory of parts and forecasting future demand
D) assists support personnel in providing the best solutions for customers

Question 10

____, which include(s) the highest positions in a company, focus(es) on the long-range direction of the company.

A) Nonmanagement employees
B) Middle management
C) Operational management
D) Executive management

Question 11

Some people describe a(n) ____ as office automation.

A) OIS
B) TPS
C) DSS
D) MIS

Question 12

Using ____, engineers can test the design of a car or bridge before it is built.

A) CAE
B) KMS
C) SFA
D) MRP

Question 13

Planning is an activity performed by managers that involves ____.

A) instructing and authorizing others to perform the necessary work
B) identifying and combining resources so that a company can reach its goals and objectives
C) establishing goals and objectives
D) measuring performance and, if necessary, taking corrective action

Question 14

Leading, sometimes referred to as directing, is an activity performed by managers that involves ____.

A) instructing and authorizing others to perform the necessary work
B) identifying and combining resources so that a company can reach its goals and objectives
C) establishing goals and objectives
D) measuring performance and, if necessary, taking corrective action

Question 15

____ software helps salespeople manage customer contacts, schedule customer meetings, log customer interactions, manage product information, and take orders from customers.

A) SFA
B) CAE
C) ERM
D) CAD

Question 16

Nonmanagement employees have access to the information to make decisions that previously were made by managers - a trend called ____ users.

A) farming
B) mirroring
C) empowering
D) striping

Question 17

MRP ____.

A) facilitates communication between human resources personnel and employees
B) includes information about the files and data, called metadata
C) focuses on issues related to inventory of parts and forecasting future demand
D) assists support personnel in providing the best solutions for customers

Question 18

Controlling is an activity performed by managers that involves ____.

A) instructing and authorizing others to perform the necessary work
B) identifying and combining resources so that a company can reach its goals and objectives
C) establishing goals and objectives
D) measuring performance and, if necessary, taking corrective action

Question 19

Organizing is an activity performed by managers that includes ____.

A) instructing and authorizing others to perform the necessary work
B) identifying and combining resources so that a company can reach its goals and objectives
C) establishing goals and objectives
D) measuring performance and, if necessary, taking corrective action

Question 20

____ supervise(s) the production, clerical, and other employees.

A) Nonmanagement employees
B) Middle management
C) Operational management
D) Executive management

Question 21

Recently, ____ have replaced or supplemented existing electronic data interchange systems.

A) servers
B) RAID
C) data warehouses
D) extranets

Question 22

A(n) ____ usually lists just transactions.

A) external report
B) detailed report
C) exception report
D) summary report

Question 23

____ is the process of collecting data from the Internet as a source for a data warehouse.

A) Web mirroring
B) Web empowering
C) Web striping
D) Web farming

Question 24

Two popular platforms for building and running ____ are the Sun Microsystems J2EE platform and the Microsoft .NET platform.

A) data warehouses
B) Web services
C) workflow applications
D) artificial intelligence

Question 25

A ____ is a program that assists in the management and tracking of all the activities in a business from start to finish.

A) workflow application
B) shopping application
C) process application
D) server application

Question 26

Some RAID levels use a technique called ____, which splits data, instructions, and information across multiple disks in the array.

A) farming
B) mirroring
C) empowering
D) striping

Question 27

Management information systems evolved from ____.

A) office information systems
B) decision support systems
C) transaction processing systems
D) executive information systems

Question 28

The ____ of hardware to users is a measure of how often it is online.

A) availability
B) scalability
C) interoperability
D) probability

Question 29

An enterprise storage system may use ____.

A) RAID and a tape library
B) CD-ROM and DVD-ROM jukeboxes
C) Internet backup and NAS devices
D) all of the above

Question 30

A(n) ____ identifies data outside of a normal condition.

A) external report
B) detailed report
C) exception report
D) summary report

Question 31

A CMS ____.

A) facilitates communication between human resources personnel and employees
B) includes information about the files and data, called metadata
C) focuses on issues related to inventory of parts and forecasting future demand
D) assists support personnel in providing the best solutions for customers

Question 32

A(n) ____ consolidates data usually with tools, tables, or graphs, so managers can review it quickly and easily.

A) external report
B) detailed report
C) exception report
D) summary report

Question 33

Figure 14-4 An advantage of ERP (enterprise resource planning) is ____.

A) better project management
B) complete integration of information systems across departments
C) better customer service
D) all of the above

Question 34

Many bricks-and-mortar pharmacies have an online counterpart that exists on the Web, allowing customers to refill prescriptions and ask pharmacists questions using ____ software.

A) CID
B) CAD
C) CIM
D) CAE

Question 35

____, such as accountants, engineers, and other professionals, include individuals whose jobs center on the collection, processing, and application of information.

A) Clerical workers
B) Manual workers
C) Knowledge workers
D) Production workers

Question 36

Publishing entities, such as news services, use ____ to keep Web sites up to date.

A) VPN tunnels
B) RAID
C) CMS
D) DDS

Question 37

____ software tracks leads and inquiries from customers, stores a history of all correspondence and sales to a customer, and allows for tracking of outstanding issues with customers.

A) CIM
B) CAD
C) CRM
D) CAE

Question 38

The simplest RAID design is level 1, called ____, which writes data on two disks at the same time to duplicate the data.

A) farming
B) mirroring
C) empowering
D) striping

Question 39

Uptime is a measure of ____.

A) scalability
B) interoperability
C) availability
D) probability

Question 40

A ____ contains a central library, or repository, from which users are allowed to check out documents.

A) CRM
B) CIM
C) DMS
D) VPN

Question 41

A(n) ____ system is a system that automates and manages much of the communications between employees and a business.

A) CAE
B) CAD
C) CAM
D) ERM

Question 42

Figure 14-1 In the calendar in Figure 14-1, showing a backup method strategy for a month, a(n) ____, sometimes called an archival backup, copies all of the files in a computer.

A) full backup
B) differential backup
C) selective backup
D) incremental backup

Question 43

Middle managers make ____ decisions, which are short-range decisions that apply the specific programs and plans necessary to meet stated objectives.

A) strategic
B) integrated
C) tactical
D) operational

Question 44

An information system must share information, or have ____, with other information systems within an enterprise.

A) availability
B) scalability
C) interoperability
D) probability

Question 45

Figure 14-1 In the calendar in Figure 14-1, showing a backup method strategy for a month, a(n) ____ copies only the files that have changed since the full backup.

A) full backup
B) differential backup
C) selective backup
D) incremental backup

Question 46

____ is the use of computers to control production equipment.

A) CAD
B) CAE
C) CAM
D) ERM

Question 47

A(n) ____ copies the files that have changed since the last full backup or last incremental backup.

A) full backup
B) differential backup
C) selective backup
D) incremental backup

Question 48

In a disaster recovery plan, the recovery plan specifies ____.

A) information for simulating various levels of disasters and recording an organization's ability to recover
B) the steps to be taken immediately after a disaster strikes
C) the actions to be taken to restore full information processing operations
D) how a company uses backup files and equipment to resume information processing

Question 49

____ is a measure of how well computer hardware, software, or an information system can grow to meet increasing performance demands.

A) Availability
B) Scalability
C) Interoperability
D) Probability

Question 50

____ uses computers to integrate the many different operations of the manufacturing process, using such technologies as CAD, CAE, and CAM.

A) MRP
B) MRP II
C) CIM
D) SFA

Question 51

____ uses computers to test product designs.

A) CAM
B) CAE
C) CAD
D) ERM

Question 52

A(n) ____, sometimes called a partial backup, allows the user to choose specific files to backup, regardless of whether or not the files have changed since the last incremental backup.

A) full backup
B) differential backup
C) selective backup
D) incremental backup

Question 53

In a disaster recovery plan, the emergency plan specifies ____.

A) information for simulating various levels of disasters and recording an organization's ability to recover
B) the steps to be taken immediately after a disaster strikes
C) the actions to be taken to restore full information processing operations
D) how a company uses backup files and equipment to resume information processing

Question 54

____ is an approach to information management in a manufacturing environment that uses software to help monitor and control processes related to production.

A) CIM
B) TPS
C) SFA
D) MRP

Question 55

Executive managers primarily are responsible for ____ decisions, which are decisions that center on a company's overall goals and objectives.

A) strategic
B) integrated
C) tactical
D) operational

Question 56

____ uses a computer and special software to aid in product design.

A) CAD
B) CAM
C) ERM
D) CAE

Question 57

In a disaster recovery plan, the backup plan specifies ____.

A) information for simulating various levels of disasters and recording an organization's ability to recover
B) the steps to be taken immediately after a disaster strikes
C) the actions to be taken to restore full information processing operations
D) how a company uses backup files and equipment to resume information processing

Question 58

Grid computing ____.

A) often is used in research environments
B) involves charging for the use of a grid based on processing time
C) combines many servers and/or personal computers on a network
D) all of the above

Question 59

An operational manager makes a(n) ____ decision, which is a decision that involves day-to-day activities within a company.

A) strategic
B) operational
C) tactical
D) integrated

Question 60

____ is an extension of MRP and also includes software that helps in scheduling, tracking production in real time, and monitoring product quality.

A) CIM
B) MRP II
C) TPS
D) SFA

Question 61

The secure connection that a virtual private network (VPN) creates between a user's computer and a company's network is called a(n) ____ tunnel.

A) NAS
B) RAID
C) SAN
D) VPN

Question 62

____ software manages the day-to-day interactions with customers, such as telephone calls, e-mail interactions, and instant messaging sessions.

A) DSS
B) TPS
C) OLAP
D) CIM

Question 63

____ software equips traveling salespeople with the electronic tools they need to be more productive.

A) TPS
B) CAE
C) SFA
D) CIM

Question 64

A(n) ____ is a combination of databases, software, and procedures that organizes and allows access to various forms of documents and other files, including images and multimedia content.

A) VPN
B) RAID
C) CMS
D) CRM

Question 65

____ systems manage information about customers, interactions with customers, past purchases, and interests.

A) CMS
B) CRM
C) VPN
D) RAID

Question 66

____ computing allows companies to use the processing power sitting idle at a network located somewhere else in the world.

A) Grid
B) Utility
C) Appliance
D) Enterprise

Question 67

A(n) ____ is an individual business activity.

A) support
B) transaction
C) entity
D) OLAP

Question 68

A(n) ____ is an information system that captures and processes data from day-to-day business activities.

A) TPS
B) OLAP
C) DSS
D) CIM

Question 69

Programs that analyze data, such as those in a DSS (decision support system), sometimes are called ____ programs.

A) EIS
B) AI
C) KM
D) OLAP

Question 70

A group of two or more integrated disks that acts like a single large hard disk is called a(n) ____.

A) TPS
B) RAID
C) NAS
D) SAN

Question 71

A(n) ____ is a server that is placed on a network with the sole purpose of providing storage to users and information systems attached to the network.

A) utility server
B) grid server
C) NAS
D) SAN

Question 72

A(n) ____ is a high-speed network with the sole purpose of providing storage to other servers to which it is attached.

A) utility network
B) NAS
C) grid network
D) SAN

Question 73

____ hardware allows large organizations to manage and store information and data using devices geared for heavy use, maximum availability, and maximum efficiency.

A) Enterprise
B) Appliance
C) Attached
D) Integrated

Question 74

____ is the application of human intelligence to computers.

A) KM
B) TP
C) AI
D) RI

Question 75

____ clients are small, terminal-like computers that mostly rely on a server for data storage and processing.

A) Thin
B) Grid
C) Integrated
D) Appliance

Question 76

____ is the process by which an enterprise collects, archives, indexes, and retrieves its knowledge or resources.

A) CAE
B) CMS
C) CRM
D) KM

Question 77

Organizations implement ____ to assist in the task of knowledge management.

A) KMS
B) CRM
C) CAE
D) CMS

Question 78

A(n) ____ is an information system that helps users analyze and make decisions.

A) OLAP
B) EIS
C) DSS
D) TPS

Question 79

A(n) ____ system is an information system that captures and stores the knowledge of human experts and then imitates human reasoning and decision making.

A) integrated
B) expert
C) KM
D) mirroring

Question 80

Figure 14-3 A special type of DSS (decision support system), called a(n) ____, supports the strategic information needs of executive management.

A) EIS
B) AI
C) KM
D) TPS