Deck 10: Servant Leadership

Question 1

Which leader behavior is the defining characteristic of Liden's servant leadership model?

A) Behaving ethically
B) Emotional healing
C) Putting followers first
D) Empowering

Answer 1

C

Question 2

For servant leadership to be successful

A) Followers need to be open to this type of leadership
B) Followers need to become servants themselves
C) Followers must share all antecedent conditions
D) Followers must have an altruistic philosophy toward work

Answer 2

A

Question 3

Which is an antecedent condition?

A) Leadership outcomes
B) Conceptualization
C) Follower receptivity
D) Putting followers first

Answer 3

C

Question 4

Which of the following is a strength of servant leadership approach?

A) Research supports the identification of the seven leader behaviors
B) The follower focus implies servant leadership is not about leading
C) There is no consensus on a common definition of servant leadership
D) It frames leadership on the principles of followers first

Question 5

Kim leads a team of graduate students in food science who discover a new food ingredient that tastes like salt but contains no artificial ingredients. Kim gives credit for the discovery to her graduate students. She is displaying what servant leader behavior?

A) Foresight
B) Emotional healing
C) Putting followers first
D) Empowering

Question 6

I give my teaching assistants the freedom to set their own office hours and create grading rubrics for the assignments they independently grade. I am using which servant leader behavior?

A) Persuasion
B) Creating value for the community
C) Behaving ethically
D) Empowering

Question 7

Liden's servant leadership model is "trait-like" in that

A) Leader behaviors are identified
B) Leader attributes are part of the antecedent conditions
C) Humility is a consistent servant leadership factor
D) Identifying leader traits is an outcome of servant leadership

Question 8

The people I am leading want me to use servant leadership. This is an example of

A) Collective bargaining
B) Emotional healing
C) Context and culture
D) Follower receptivity

Question 9

My math teacher not only helps me solve difficult equations, but she also wrote me a great letter of recommendation for the college I want to attend that has a highly ranked math department. She is using which servant leader behavior?

A) Helping followers grow and succeed
B) Emotional healing
C) Behaving ethically
D) Conceptualizing

Question 10

Henry leads a group of 20 in a fast-paced telemarketing center. He stopped his own work to console one of his followers who was struggling with a personal issue unrelated to his work. He is using which servant leader behavior?

A) Helping followers grow and succeed
B) Emotional healing
C) Creating value for the community
D) Empowering

Question 11

My supervisor signed our company up for the annual "Day of Service" in our town. He encouraged all of us to volunteer with him instead of working at our company that day. He is using which servant leader behavior?

A) Conceptualizing
B) Creating value for the community
C) Behaving ethically
D) Emotional healing

Question 12

The qualities and disposition of the leader describe

A) Leader behaviors
B) Leader attributes
C) Ethical perspective
D) Follower growth

Question 13

Dimensions of culture related to how power is used in different societies is an example of which main component of Liden's servant leadership model?

A) Antecedent conditions
B) Servant behaviors
C) Leadership outcomes
D) Transactional leadership

Question 14

Jasmine understands the complexities of all levels of her organization and successfully solves problems that meet the organization's mission. She is using which servant leader behavior?

A) Conceptualizing
B) Behaving ethically
C) Putting followers first
D) Empowering

Question 15

One criticism of servant leadership is

A) It puts followers first at the expense of the leader
B) The Servant Leadership Questionnaire has not been validated
C) Conceptualizing leader behaviors could be a cognitive ability
D) Altruism is a central component

Question 16

Leaders who do the right thing are applying which of Liden's servant leader behaviors?

A) Empowering
B) Behaving ethically
C) Emotional healing
D) Putting followers first

Question 17

Individuals who find servant leadership a form of micromanagement

A) Are receptive to this style of leadership
B) Lack one of the important outcomes of servant leadership
C) Lack one of the three antecedent conditions of servant leadership
D) Would enjoy working with a leader who uses servant leadership

Question 18

Which of the following is not an outcome of servant leadership?

A) Follower performance
B) Organizational performance
C) Follower conceptual ability
D) Follower growth

Question 19

Servant leadership

A) Directly impacts society
B) Indirectly impacts society
C) Has not been shown to impact society
D) Is not a useful theory of leadership

Question 20

Context and culture is

A) An antecedent condition in servant leadership
B) A leader behavior in servant leadership
C) An outcome of transformational leadership
D) An outcome of servant leadership

Question 21

My leader tries to appreciate what I am thinking and feeling in our interactions; he is using which characteristic of a servant leader?

A) Empathy
B) Listening
C) Persuasion
D) Conceptualization

Question 22

When my leader shows she cares about my personal well-being she is using which characteristic of a servant leader?

A) Awareness
B) Listening
C) Healing
D) Conceptualization

Question 23

My leader takes careful responsibility for managing the resources of our organization. This is an example of which characteristic of a servant leader?

A) Stewardship
B) Commitment to the growth of people
C) Persuasion
D) Conceptualization

Question 24

My leader gently but clearly convinces me to change. He is using which characteristic of a servant leader?

A) Foresight
B) Awareness
C) Persuasion
D) Conceptualization

Question 25

Our team feels a sense of unity and relatedness that helps us identify with the greater value of our organization because our leaders use of which characteristic of a servant leader?

A) Stewardship
B) Building community
C) Commitment to the growth of people
D) Awareness

Question 26

Which researcher(s) identified the 10 characteristics of servant leaders?

A) Liden et. al
B) Luthans and Avolio
C) Riggio
D) Spears

Question 27

The servant leader characteristic in which the leader has vision and solves problems in creative ways is similar to the problem-solving competency in which leadership approach?

A) Behavioral
B) Skills
C) Transformational
D) Authentic

Question 28

Which statement is most correct about servant leadership?

A) There are two models of servant leadership: Liden's and Spears's.
B) The only model of servant leadership is Liden's.
C) There are several models that describe servant leadership.
D) No models of servant leadership have been shown to be effective.

Question 29

When leaders use good communication skills to understand and acknowledge followers' viewpoints they are using which characteristic of a servant leader?

A) Healing
B) Listening
C) Persuasion
D) Conceptualization

Question 30

The purpose of Liden et. al's research on servant leadership was to
a. Discredit servant leadership as a theory
b. Clarify the altruistic nature of servant leadership
c. Provide a framework consistent with transformational leadership
d. Provide a framework for understanding servant leadership complexities

Question 31

A pre-existing factor that influences servant leadership process is

A) An outcome of servant leadership
B) An antecedent condition of servant leadership
C) An effect of servant leadership
D) A behavior in servant leadership

Question 32

I am attuned to my physical, social, and political environments and my impact on others. I am using which characteristic of a servant leader?

A) Stewardship
B) Listening
C) Persuasion
D) Awareness

Question 33

My leader is a real visionary and helps us solve organizational problems in creative ways. She is using which characteristic of a servant leader?

A) Building community
B) Listening
C) Foresight
D) Conceptualization

Question 34

Greenleaf's original writing about servant leadership is accepted as a leadership

A) Theory
B) Model
C) Approach
D) Dissertation

Question 35

Spears's 10 characteristics of a servant leader were derived from

A) House's original work on ethical leadership
B) Greenleaf's original work on servant leadership
C) House's original work on charismatic leadership
D) Bass's original work defining transformational leadership

Question 36

My leader is great at predicting the future based on past experiences. He is using which characteristic of a servant leader?

A) Empathy
B) Awareness
C) Persuasion
D) Foresight

Question 37

The three main components of the servant leadership model are

A) Authenticity, antecedent conditions, motivation
B) Conceptualization, servant leader behaviors, performance outcomes
C) Idealized consideration, performance outcomes, servant leader behaviors
D) Servant leader behaviors, antecedent conditions, leadership outcomes

Question 38

Which characteristics of servant leadership are found in all models of servant leadership described in the text?

A) Wisdom and humility
B) Wisdom and courage
C) Vision and courage
D) None are consistent across all models

Question 39

My leader helped me advance my career by giving me additional opportunities to learn and expand my skills. He is using which characteristic of a servant leader?

A) Stewardship
B) Building community
C) Commitment to the growth of people
D) Awareness

Question 40

Servant approach is about

A) Service and influence
B) Influence and skill development
C) Service and authoritarianism
D) Adaptive and influential leadership

Question 41

According to this leadership theory, leaders should be held accountable for failing to anticipate future trends and problems in the organization.

A) Path-goal leadership
B) Servant leadership
C) Leader-member exchange
D) Transformational leadership

Question 42

The concept that servant leaders care about the personal well-being of their followers is best expressed by which characteristic of servant leadership?

A) Healing
B) Stewardship
C) Persuasion
D) Awareness

Question 43

The first papers about servant leadership were written by

A) Liden
B) Spears
C) Greenleaf
D) House

Question 44

Which of the following is true of antecedent conditions that have an impact on servant leadership?

A) Dimensions of culture will influence leadership.
B) Leader attributes are much less important in this model.
C) Leaders need to conceptualize the situation or organization well.
D) Leaders need to put followers first.

Question 45

One criticism of servant leadership is

A) Researchers have been unable to reach a consensus on a common definition.
B) Servant leadership makes altruism the central component of the leadership process.
C) There is not enough focus on the role of influence and power in leadership.
D) A follower's readiness to receive servant leadership moderates its potential usefulness.

Question 46

Servant leadership is

A) Descriptive
B) Prescriptive
C) Both descriptive and prescriptive
D) Neither descriptive or prescriptive

Question 47

The opposite of servant leadership is

A) Laissez-faire leadership.
B) Path-goal leadership.
C) Authentic leadership.
D) Coercive leadership.

Question 48

According to Greenleaf, the best measure of servant leadership is

A) Whether the leader has the necessary traits to lead.
B) Whether the leader is ethical.
C) Whether followers are willing to support the leader.
D) Whether followers are nurtured by the leader.

Question 49

A factor that appears to influence the impact of servant leadership on outcomes such as personal and organizational job performance is ______.

A) Leader attributes
B) Follower receptivity
C) Leader context and culture
D) Leader-follower timing

Question 50

According to the 10 characteristics of servant leadership, stewardship is _____.

A) Clear and persistent communication that convinces others to change
B) Attempting to see the world from another's point of view
C) Referring to the leader's ability to see the future
D) Taking responsibility for the leadership role

Question 51

Servant leadership places followers first and

A) Is a leadership model that incorporates social justice
B) Emphasizes adapting to followers' competence and commitment
C) Uses adaptive leadership principles
D) Shifts authority to the followers

Question 52

Which of the following is not a servant leader behavior?

A) Empowering
B) Behaving ethically
C) Geniality
D) Conceptualizing

Question 53

Which of the following is not a component of Spears's 10 characteristics of servant leaders?

A) Listening
B) Healing
C) Sympathy
D) Stewardship

Question 54

Greenleaf includes in his definition of servant leadership

A) Being taken care of by the servant follower
B) An emphasis on leaders first serving others
C) The servant follower serving others first
D) The servant follower serving the leader first

Question 55

Under what conditions does servant leadership fail to have a positive impact on followers?

A) When subordinates are unskilled or uneducated.
B) When the organization rewards coercive leader behavior.
C) When subordinates already exhibit a high level of organizational citizenship behavior.
D) When subordinates don't want guidance from the leader.

Question 56

Servant leadership works best when _____.

A) There is a balance of power between the leaders and followers
B) Leaders are altruistic and have a strong motivation to help others
C) Leaders use a task-oriented approach
D) Leaders are willing to leave followers to work on their own

Question 57

The clearinghouse and research center on servant leadership is now called

A) The Center for Applied Ethics
B) The Service and Leadership Center
C) The Greenleaf Center for Servant Leadership
D) The Center for Service and Ethical Behaviors

Question 58

Greenleaf advocated

A) How organizations can influence leaders to rally followers
B) Using communication to build consensus in groups
C) Using power and authority to influence followers
D) Ethics are poor in modern for-profit organizations

Question 59

Servant leadership has been called a paradox because

A) It is not a trait but a behavior that can be learned.
B) It asks leaders to serve and influence others at the same time.
C) It is both a theory and an approach.
D) Followers grow while being served.

Question 60

Servant leadership is

A) Follower focused
B) Leader focused
C) Authority focused
D) Paternalistic

Question 61

How does servant leadership differ from path-goal theory?

A) Focuses on the behaviors leaders should exhibit to put followers first.
B) Is unconcerned with the way leaders should treat followers.
C) Focuses on the need for leaders to perfect themselves before helping others.
D) Makes the need for task completion necessary before relationships can thrive.

Question 62

Which servant leadership behaviors in Liden's model are also found in Spears's 10 characteristics of servant leadership?

A) Ethical behavior; Awareness
B) Follower growth; Building community
C) Listening; Empowering
D) Conceptualizing; Healing

Question 63

Ray was chosen by his boss to lead a team of coworkers during a companywide project. Ray spent a lot of time getting to know each of his individual team members and fostering intergroup relationships. Throughout the project, the people on Ray's team developed a deep sense of unity and relatedness to one another. Which characteristic of servant leadership best describes Ray's methods?

A) Conceptualization
B) Building community
C) Stewardship
D) Awareness

Question 64

Which researcher(s) have been involved with describing servant leadership?

A) Greenleaf and Spears
B) Kouzes and Posner
C) Bass and Avolio
D) Liden et al. and Spears

Question 65

Servant leaders do all of the following except

A) Put followers first.
B) Empower followers.
C) Help followers develop full personal capacities.
D) Rely on followers to independently initiate growth.

Question 66

What makes up the core of the servant leadership process?

A) Antecedent conditions
B) Characteristics of the leader
C) Servant leader behaviors
D) Context and culture

Question 67

Under servant leadership, followers may become servant leaders themselves. This is an example of what?

A) Organizational performance
B) Leadership duplication
C) Follower performance and growth
D) Societal impact

Question 68

Servant leadership focuses on the behaviors leaders should exhibit to

A) Successfully improve productivity
B) Support followers' personal development
C) Put followers first
D) Improve followers' skills

Question 69

Which of the following statements is false?

A) Servant leadership is most effective in situations where subordinates are not open to being guided.
B) Servant leaders place the good of followers over their own self-interests.
C) Servant leadership emphasizes that leaders be attentive to the concerns of their followers.
D) Healing is one characteristic of a servant leader.

Question 70

Helping followers to grow and succeed and creating value for the community are both behaviors of which type of leadership?

A) Transformational leadership
B) Servant leadership
C) Authentic leadership
D) Transactional leadership

Question 71

Which of the following leadership approaches is used extensively in leadership training programs?

A) Trait
B) Skills
C) Authentic
D) Servant

Question 72

Which of the following is not an outcome of servant leadership?

A) Follower performance and growth
B) Organizational performance
C) Societal impact
D) Leader empowerment

Question 73

When leaders use servant leadership behaviors, the expected outcome on followers is

A) Greater self-actualization
B) Followers may themselves become servant leaders
C) Reduced need for leader interaction
D) Increased dependence on servant leaders

Question 74

Servant leadership

A) Has not been used extensively in leadership training programs
B) Has been used extensively in leadership training programs
C) Is used only in top management leadership training programs
D) Is used at all levels of management in leadership training programs

Question 75

Which of the following is not involved in servant leadership training?

A) Self-assessment exercises
B) Educational sessions
C) Visualization
D) Goal setting

Question 76

What makes servant leadership similar to the skills approach and styles approaches of looking at leadership?

A) It focuses on leadership from the point of view of the leader.
B) It focuses on leadership from the point of view of the follower.
C) It emphasizes the importance of communication in leadership.
D) It accentuates the significance of the leader-follower relationship.

Question 77

Which of the following theories are leader centered?

A) Transformational
B) Servant
C) Path-goal
C) Skills

Question 78

The basic premise of servant leadership includes

A) The good of the followers
B) Follower development
C) Strong morals
D) All followers appreciate servant leadership

Question 79

When servant leadership is practiced, organizational performance is positively affected because

A) Followers become aware of their full potential.
B) Leaders create more opportunities for subordinates.
C) Subordinates go beyond the basic requirements of their job duties.
D) Leader-follower communication is mutually respected and enhanced.

Question 80

Which three antecedent conditions have an impact on servant leadership?

A) Context and culture; societal effect; follower receptivity
B) Follower receptivity; emotional healing; creating value for the community
C) Follower performance and growth; societal impact; behaving ethically
D) Context and culture; leader attributes; follower receptivity