Deck 9: Avaya Aura Call Center Elite Support

Question 1

A support engineer is tasked to power down a VSP switch using the management tools available for the ACP 4200. Which statement is true about how the engineer would accomplish this task?

A) Login to Enterprise Device Manager and use the chassis power down option.
B) Login to Servertech PDU Web Interface and use the outlet control option.
C) This can only be done if the engineer is on-site to switch off the VSP's power switch.
D) This can only be done if the engineer is on-site to remove the VSP's power cable.

Answer 1

Login to Enterprise Device Manager and use the chassis power down option.

Question 2

To use the Management Server Console (MSC) as their time source, how would the engineer configure the ESXi hosts?

A) Login to the MSC, run the time _configuration.bat script. Login to the MSC, run the time _configuration.bat script.
B) Login to the MSC, set Services > Time configuration > NTP Clients = IP addresses of the ESXi hosts.
C) Login to the ESXi Hosts using the CLI, run the time_configuration.sh script. Login to the ESXi Hosts using the CLI, run the time_configuration.sh
D) Login to vCenter server using the Web UI, set host > manage > Time configuration = IP address of the MSC.

Answer 2

Login to the MSC, set Services > Time configuration > NTP Clients = IP addresses of the ESXi hosts.

Question 3

A customer reports that several VMs have become Unreachable or Invalid in vCenter. What would you check or try first to solve this problem?

A) From the Host, stop and start the monitoring agent.
B) On the Host, from vCenter, try to re-scan the Datastores.
C) Place the host in maintenance mode.
D) Shut the host down and restart it.

Answer 3

Shut the host down and restart it.

Question 4

What does it mean when a support engineer clicks on the Latest Alerts link in Orchestrator and finds that there are no alerts listed?

A) There are no Hosts or Services that have been in Warning or Critical state in the past 7 days.
B) There are no Hosts or Services that have been in Warning or Critical state in the past 24 hours.
C) There are no Hosts or Services that have been in Warning or Critical state in the past 4 hours.
D) There are no Hosts or Services that are currently in Warming or Critical state.

Question 5

A support engineer logs into the System Manager (SMGR) application on an ACP 4.0 system with the intention of checking Orchestrator warning messages for the Nimble Storage system. The engineer is unable to see the Orchestrator link in SMGR. What is causing this problem?

A) The engineer's SMGR account has insufficient access privileges to launch Orchestrator.
B) The Orchestrator link is labeled as Nagios in ACP 4.0.
C) The Orchestrator link was removed from SMGR as part of the upgrade of the system to ACP 4.0.
D) The engineer should connect to Orchestrator directly and not via SMGR.

Question 6

As part of the upgrade of a PodFX 3.1 system to ACP 4200 4.0, a support engineer is tasked with upgrading the ESXi hosts to VMware ESXi 6.5. Where would the engineer obtain the necessary upgrade files?

A) From the Avaya support website
B) From the VMware support website
C) From the ACP 4.0 Upgrade DVD media
D) From the HP support website

Question 7

When performing a BIOS or firmware upgrade on physical host servers, why is it important to have vSphere access?

A) The VMs must be restarted before the upgrade process.
B) vSphere is needed to shut down the physical server.
C) VMs must be shut down before the process.
D) The server must be placed in maintenance mode before the upgrade.

Question 8

A maintenance window has been scheduled to allow for the upgrade of the firmware of one of the VSP switches in the ACP. What can be done to avoid receiving unnecessary notifications during this period?

A) Disable Syslog messages on the VSP switch before performing the upgrade.
B) Disable SNMP trap notification on the VSP switch before performing the upgrade.
C) Use the Acknowledgments feature in the Orchestrator to acknowledge any notifications immediately.
D) Use the Schedule Downtime feature in Orchestrator to schedule period of expected service interruption.

Question 9

To view a graphical representation of the ACP 4200 and its individual components, where would a support engineer navigate?

A) System Manager > Inventory
B) Pod Visualization Manager > Home Dashboard
C) Servertech PDU Web Interface > Equipment View
D) Avaya Orchestrator > Rack Dashboard

Question 10

As part of a routine weekly maintenance test for the ACP 4200, a support engineer has been instructed to verify that the VMotion VMKernels for all ESXi hosts are reachable from each other using pings. During the latest maintenance test, the engineer notices that some of the pings are failing. Which potential impact would this have on the ACP 4200?

A) There will be no impact on the ESXi hosts, but the VSPs may reboot periodically.
B) vMotion may not work as expected.
C) The ESXi hosts may not be reachable from vCenter Server appliance.
D) The ESXi hosts may reboot periodically.

Question 11

A maintenance window had been scheduled to allow for the upgrade of the firmware of one of the VSP switches in the ACP. However, steps were not taken to avoid receiving unnecessary notifications during this period. As a result, when the upgrade process started the VSP switch shows multiple critical alerts. At this point, what would a support engineer do to reduce the amount of these unwanted alerts?

A) Use the Post-Event Downtime feature in Orchestrator.
B) Use the Mass Acknowledgments feature in Orchestrator.
C) Use the Recurring Downtime feature in Orchestrator.
D) The engineer will have to wait for the upgrade process to complete.

Question 12

A support engineer is assigned to provide maintenance services for an ACP 4200 4.0 system. Which type of organization could the engineer expect to be assigned to?

A) Small Business services
B) Service Providers
C) Large Enterprises
D) Large Enterprises & Service Providers

Question 13

Which functionality does Management Server Console (MSC) provide?

A) Common installation, upgrade and infrastructure maintenance tasks on the ACP 4200, and delivery of all the software and firmware binaries including main releases and patches for ACP 4200
B) MIB browser and MIB query tool which can be used to browse and query the MIB
C) Discovery and visualization of all ACP 4200 components including routers, switches, Avaya Aura servers and applications, storage arrays, IP telephones, Avaya Session Border controllers, Media gateways and VM hosts.
D) Layered dashboards for health monitoring, diagnostics, performance, analytics and reporting

Question 14

To get a visualization of the hardware components, and their positions in the ACP 4200 rack, which management application can an engineer use?

A) MSC
B) Orchestrator
C) vCenter Client in Flash mode
D) vCenter Client in HTML5 mode:

Question 15

A support engineer is planning to migrate to Avaya Orchestrator from POS Applications. What are three tasks required as part of setting up Orchestrator? (Choose three.)

A) Add to Storage Array.
B) Add to System Manager.
C) Change the Web interface's orchestratoradmin password.
D) Change the CLI's root and aoadmin password.
E) Activate the License.

Question 16

A support engineer is upgrading a PodFX 3.1 system to ACP 4200 4.0. When upgrading the HPE server firmware, the support engineer uses the iLO web interface's remote console to run the update tool. After several minutes, the engineer notices that the remote console does not show any display, and in the lower left-hand corner it displays "No Video". Which statement describes the action that the engineer would take?

A) Using the iLO web interface, disable the server's screen saver function.
B) Using the iLO web interface, power on the server using the Power On: Momentary Press button.
C) Using the iLO web interface, reboot the server using the Power Cycle: Server Reboot option.
D) Use the remote control when it reappears after the server automatically reboots.

Question 17

A support engineer is experiencing some difficulty correlating the error messages and logs from different systems in the ACP 4200. What should the engineer do to fix this problem?

A) Use the VMware integrated time server to supply time to all systems.
B) Manually synchronize the time on all the ACP systems to a correct vCenter.
C) Use the MSC NTP service tied to external NTP time servers to synchronize the time on all systems.
D) The VSP switches have NTP servers built into them, and all other systems can use NTP to synchronize to them.

Question 18

Which equipment is standard in a new ACP 4200 4.0?

A) IP 7254
B) VSP 4850
C) IP 8284
D) VSP 7024

Question 19

A support engineer is upgrading a PodFX 3.1 system to ACP 4200 4.0. The system has two pairs of ServerTech PDUs. Which statement about the PDU firmware file describes the upgrade process that the engineer needs to follow?

A) It will need to be uploaded to all 4 PDUs.
B) It will need to be uploaded to each PDU Management Web Interface.
C) It will need to be uploaded to one PDU. This PDU will then distribute the file to the remaining 3 PDUs.
D) It will need to be uploaded to Orchestrator. Orchestrator will then distribute the file to the 4 PDUs.

Question 20

Which two statements describe Product Support Notices (PSNs) from Avaya? (Choose two.)

A) PSNs provide information about issues that have been reported.
B) PSNs are typically issued along with the Release Notes of a product.
C) PSNs may contain potential fixes or workarounds.
D) PSNs are only available on the psn.avaya.com web site.

Question 21

A support engineer is upgrading a PodFX 3.1 system to ACP 4200 4.0. The engineer is upgrading the VMware vCenter Server from Release 6.0 to Release 6.5. Which two statements about the vSphere Update Manager (VUM) data migration are true? (Choose two.)

A) The VMware-Migration-Assistant executable file is run on the Management Server Console where the current version of VUM is currently running.
B) The VMware-Migration-Assistant executable file is run on the ESXi host where the current version of VUM is currently running.
C) VUM data migration is optional.
D) VUM data migration is mandatory.

Question 22

You notice that Orchestrator is unable to automatically discover a new HP DL360 G10 Server that has been added to the ACP. What could be causing this problem?

A) The Server has not been configured to send SNMP traps and Syslog messages to Orchestrator.
B) The Server's firmware has not been patched with the HotFix needed to reply to Orchestrator's discovery messages.
C) Orchestrator's auto-discovery schedule has been left disabled by default.
D) This is expected as Orchestrator does not automatically discover new devices.

Question 23

What is the first step in upgrading the VSP switches in an Avaya ACP 4200?

A) Verify redundancy is active.
B) Power down secondary device.
C) Verify connectivity to NTP server.
D) Disable Telnet access.

Question 24

A support engineer is tasked with working on an ACP 4200 4.0 system. Which three pieces of equipment would the engineer expect to find in the rack that will differentiate the system from an earlier release of PodFx 3.X or CPOD 2.X? (Choose three.)

A) Dell R601 Servers
B) VSP 4824
C) HP Nimble Storage CS1000
D) HP Proliant DL360 G10 Servers
E) VSP 7254

Question 25

A support engineer is upgrading a PodFX 3.1 system to ACP 4200 4.0. In preparation for upgrading the HPE server firmware, the engineer notices that another colleague has already downloaded files. Which two files should the engineer use? (Choose two.)

A) hp-firmware-ilo4-2.60-1.1.i386.rpm
B) bp-avaya-dl360g9-g10-ACP-4_0-New-only.iso
C) SP99382.exe
D) ACP_40_ilo4_261.bin

Question 26

Which statement about the LifeCycle Manage Workbook (LCM) and any time there is a change made to the ACP 4200 implementation is true?

A) The LCM only needs to be updated when hardware devices are changed.
B) Retrieve the LCM from ACP 4200 support prior to making any changes.
C) The LCM is only needed when receiving the ACP 4200.
D) Update the LCM with all changes and submit it via email to [e-mail].

Question 27

Before starting the vCenter Server Appliance from 6.0 to 6.5, which Cluster feature needs to be disabled?

A) vSphere HA
B) vSphere DRS
C) vSphere vMotion
D) vSphere HA heartbeat datastore

Question 28

Which feature in Avaya Orchestrator allows a support engineer to select the management protocols and credentials of the equipment that is to be monitored within the ACP 4200?

A) Monitoring Setup
B) Orchestrator Security Center
C) Device and Credentials Editor
D) ACP Configuration Wizard

Question 29

As an engineer working with the ACP 4200, you see that the backup plan in place for the virtual machines relies heavily on VMware snapshots. Which statement describes Avaya's position on using VMware snapshots for a backup solution?

A) VMware snapshots are the most robust backup solution for the ACP 4200.
B) VMware snapshots should never be used as a backup and recovery method.
C) VMware snapshots should be stored off site to ensure business continuity.
D) VMware snapshots should be stored on the ACP 4200 they are backing up.

Question 30

Which command will verify VSP adjacencies?

A) set isis adjacencies
B) show isis adjacencies
C) show isis routes
D) show ospf routes

Question 31

Which benefit does the available G450 Gateway provide to the ACP 4200 solution?

A) IP to H.323 translation
B) SIP to IP transition
C) IP to POTS transition
D) SIP to SIP negotiation

Question 32

A support engineer logs into Avaya Orchestrator and clicks on the Service Availability icon for the Power Supply of a G450 device. What information is the engineer looking for?

A) The current state of the power supply (OK, Warning, Unknown or Critical).
B) The amount power (in Watts) that the power supply is using.
C) A percentage breakdown of the state of the power supply (OK, Warning, Unknown or Critical) over a period of time.
D) A list of other services that are available for the G450 device.

Question 33

A support engineer is tasked with upgrading a CPOD 2.1 system to ACP 4200 4.0. Which statement about the upgrade process is true?

A) Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported, and a direct upgrade path is supported.
B) Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported only if the Rack enclosure is replaced with a new 48 Inch Deep Model.
C) Upgrading a CPOD 2.1 system to ACP 4200 4.0 is not supported.
D) Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported, but a direct upgrade path is only partially supported.

Question 34

Which key consideration is critical when upgrading an application in your ACP 4200 system?

A) Ensuring that the application server is able to contact http://support.avaya.com
B) Validating the customer lifecycle workbook information and updating any undocumented changes that were made
C) Ensuring that you have the latest VSP software installed
D) Checking the IP Template for the application information and updating it with any changes made to the application

Question 35

What would a support engineer expect to find when using MSC to support, troubleshoot and maintain the ACP 4200 4.0?

A) All current and previous license files
B) Software library store
C) Pod Upgrade Manager (PUM)
D) VMware vSphere client application for VMware 6.5

Question 36

Before downloading and applying a PDU patch, you must determine the type of PDU the ACP 4200 is using. Which two kinds of PDUs are valid? (Choose two.)

A) Switched
B) Synchronized
C) Smart
D) Stationary
E) Static

Question 37

Which two statements are considered backup strategy best practices? (Choose two.)

A) Create backups of the ACP 4200 system on the storage system inside the pod.
B) Do not backup to the ACP 4200 itself, backup to an external location.
C) No backups need to be made as the systems in ACP 4200, and the Pod are already reliable.
D) VMware snapshots are recommended for virtual appliance backups.
E) Determine business continuity, compliance, and regulatory considerations.

Question 38

An ESXi Host server has been replaced due to a fault. To provide for this replacement, which portion of the Lifecycle Workbook needs to be updated?

A) Power Cord Wiring
B) Serial Numbers
C) Network Data
D) Switch Wiring

Question 39

A support engineer is upgrading a PodFX 3.1 system to ACP 4200 4.0, and is upgrading the VMware vCenter Server from Release 6.0 to Release 6.5. Which three tasks are required as part of the upgrade process? (Choose three.)

A) Replace the old HP server with a new HP DL360 D10 server.
B) Identify the IP address and root account credentials of the ESXi host where the current vCenter Server appliance resides.
C) Obtain the VMware vCenter Server 6.5 license file.
D) Obtain the VMware vCenter Server 6.5 upgrade file.
E) Identify the IP address and root account credentials of the ESXi host where the new vCenter Server appliance will be deployed.

Question 40

Service warning alarms are being received by Orchestrator indicating that Port 27 on VSP 4850-1 is down. How would a support engineer determine the equipment that is connected to this port?

A) Network Diagram in the Lifecycle Workbook
B) Switch Wiring tab in the Lifecycle Workbook
C) ACP Installation Guide
D) Physical inspection

Question 41

A PodFX system is being upgraded to ACP 4.0 and Avaya Orchestrator needs to have an IP address assigned. What would Avaya recommend for Orchestrator's IP address?

A) Assign an unused IP address in the Management VLAN range for the Orchestrator.
B) Re-use the PVM IP address for Orchestrator.
C) Re-use the VPFM IP addresses for Orchestrator.
D) There is no recommendation on which IP address to use for Orchestrator.

Question 42

A support engineer has completed the upgrade of a PodFX 3.1 system to ACP 4200 4.0. What should the engineer do with Virtual Machine snapshots that were created during the upgrade process?

A) The VM snapshots should be backed up to external storage and deleted immediately.
B) The VM snapshots should be deleted immediately.
C) The VM snapshots should be deleted within 72 hours of the verified, successful completion of the upgrade process.
D) The VM snapshots should be left as they are as a backup of the upgrade process.

Question 43

Which two upgrade tasks are required before upgrading the ESXi servers to 6.5? (Choose two.)

A) Upgrade the HP Server iLO firmware.
B) Upgrade the PDU firmware.
C) Upgrade the switch firmware.
D) Upgrade the HP Server firmware.