Deck 12: Avaya IP Office Platform Basic Integration and Configuration

Question 1

Which ACD integration is slowed with CS1K PBX switch?

A) Avaya Call Center Elite
B) Avaya IP Office Contact Center
C) Avaya Aura Contact Center
D) Avaya Contact Center Select

Answer 1

Avaya IP Office Contact Center

Question 2

A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Server 1000 switch as the telephony switching platform. Under the ACD in the standard setup screen, which option should the technician select?

A) IPOCC
B) ACCS
C) ICR
D) AACC

Answer 2

AACC

Question 3

With Communication Manager, what is the Avaya Workforce Optimization Select preferred type of integration?

A) TSAPI
B) TAPI
C) MLS
D) SIP

Answer 3

TSAPI

Question 4

What is the number of databases that are created in the SQL Server?

A) 3
B) 1
C) 2
D) 4

Question 5

When configuring AACCNet Adapter, which configuration parameter is not a valid configuration entity?

A) 33029
B) 29373
C) 34301
D) 34302

Question 6

What is required to generate encryptions/decryption keys?

A) OpenSSL
B) TLSv1.0
C) OpenSSH
D) RSA encryption

Question 7

Where can the health of all the key services of Avaya Workforce Optimization Select be monitored?

A) Notifications
B) Log Manager
C) Alert Manager
D) Asset details in Tenant Administration

Question 8

Which integration is not supported with Avaya Aura Contact Center?

A) CS1000 - Passive
B) CM - Active and Passive
C) CS1000 - Active
D) IP Office

Question 9

Where can the Calibration task that have been assigned to Quality Analyst be viewed?

A) Evaluate > My Assignments
B) Calibrations
C) View Evaluations
D) Evaluate > Adhoc Evaluations

Question 10

How can a user automate the process of assigning evaluation tasks for specific weekday(s)/ week?

A) by setting up an evaluation plan
B) by modifying the application that randomly decides the weekday
C) by changing the distribution pool
D) by clearing all Adhoc evaluations

Question 11

A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform. Under the ACD in the standard setup screen, which option should the technician select?

A) IPOCC
B) ACCS
C) ICR
D) AACC

Question 12

Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)

A) Modify privileges for each employee.
B) Create a role with a new set of privileges, and associate the employees.
C) Modify the privileges at Role level.
D) Modify privileges for the selected employees in bulk.

Question 13

Which two ACD integrations are allowed with IP Office? (Choose two.)

A) Avaya Aura Contact Center
B) Avaya Contact Center Select
C) Avaya IP Office Contact Center
D) Avaya Call Center Elite

Question 14

Which three are in the pre-install checklist? (Choose three.)

A) Valid SMTP (Mail) server Address
B) Compatible server OS
C) Server Port assignments
D) Avaya WebLM
E) Set Java environment variable

Question 15

In which three scenarios is 'Settings link under Profile drop down' hidden? (Choose three.)

A) when the users account is locked by administrators
B) when the Changeable option is not enabled under Password Policy
C) when users do not have access to Profile Settings manage permissions
D) when Password Policy is made inactive
E) when Use LDAP authentication is enabled

Question 16

Which three AWFOS server roles are supported by the AWFOS installer? (Choose three.)

A) Web application
B) Database
C) Recorder
D) Reports
E) Evaluate

Question 17

Which two are supported SMTP connection protocols? (Choose two.)

A) POP3
B) SMTP
C) SMTPS
D) IMAP

Question 18

Which two are Avaya Workforce Optimization Select (AWFOS) Supported SQL Server Connection Authentication modes? (Choose two.)

A) AWFOS Application Authentication Connection
B) SQL Server Authentication Connection
C) Windows Authentication Connection
D) Domain Authentication Connection

Question 19

Which two files have to be copied into JAVA_HOME/jre8/lib/security to enable strong encryption in Java? (Choose two.)

A) local_policy.jar
B) US_export_policy.jar
C) jce_policy.jar
D) java_security.jar

Question 20

For IP Office/ACCS, which components have to be configured in system management to record calls?

A) TAPIAdapter/AvayaAdapter/Recorder
B) AESAdapter/AvayaAdapter/Recorder
C) TAPIAdapter/AACCNetAdapter/Recorder
D) AESAdapter/AvayaAdapter/AACCNetAdapter/Recorder

Question 21

When are agent interactions not visible to a user?

A) when the agent is marked as Inactive
B) when Interactions of the agent are deleted
C) when user does not have access to agent
D) when agent is removed from users 'My Group'

Question 22

Which two IP addresses/hostnames are needed by the Avaya Workforce Optimization Select installer? (Choose two.)

A) WebLM
B) Database
C) PBX
D) SAN/NAS storage

Question 23

Which statement is true about removing an employee?

A) An employee can be purged from employee administration.
B) An employee cannot be deleted from employee administration.
C) An employee can be deleted only through bulk actions.
D) An employee can be deleted only if they have no interactions.

Question 24

The error message displayed is: "You cannot play this interaction as the audio could not be loaded either because of unsupported file format or server/network failure." Which action ins not valid troubleshooting step to help resolve the error?

A) Check if the user has permission to play the Interaction.
B) Check if the file is available in the storage location.
C) Check if the Media Manager service is running.
D) Check if the browser supports HTML5.

Question 25

To which module(s) does the Avaya Workforce Optimization Select default 'admin' user have access?

A) Administration and Reports module
B) Administration and Live Monitoring module
C) only Administration module
D) all modules

Question 26

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the eastern Time zone and the supervisor is located in Mountain Time zone. When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

A) Mountain Time
B) Pacific Time
C) System Time
D) Eastern Time

Question 27

Which action is not required for an IP Office Contact Center deployment?

A) Configuring the switch IP address
B) Enabling TAPI3 Tracing
C) Installing TAPI3 Driver
D) Installing TSAPI Driver

Question 28

Which organization level is recommended as a best practice for setting up Feature permissions?

A) Role level
B) Employee level
C) Group level
D) OU level

Question 29

What are three functions of System Administration ? Tenant management? (Choose three.)

A) Configure components parameters
B) Configure alert manager
C) Update tenant name
D) Lookup License detail
E) Create data partitions

Question 30

Which three required paths are needed on the Avaya Workforce Optimization Select Installer Required Information screen? (Choose three.)

A) WFO_HOME path
B) Recorder path
C) Installation path
D) Mail Server path
E) Log path

Question 31

Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)

A) Jboss
B) Textpad
C) Eclipse
D) Open JDK
E) WinPCap

Question 32

In which three scenarios is Interaction download allowed? (Choose three.)

A) When the Agent who took the Interaction has resigned
B) When the Interaction is tagged not to be downloaded
C) When the Interaction is tagged with Flag for QA
D) When the Interaction is archived

Question 33

When logging into the SysAdmin web application, what is the basic troubleshooting step recommended if the Error Message " Invalid License Key " is displayed?

A) Ensure the Sys Admin has established the AWFOS DB connectivity.
B) Ensure the services are restarted after the install.
C) Ensure the WebLM service is reachable from the server on which SysAdmin service is installed.
D) Ensure the server is restarted after the install.

Question 34

A user is not able to see interactions in the web application. Which action is not valid for resolving this problem?

A) Verify that the TAPI adapter and Recorder service are running.
B) Verify that the IP Office System Password is accurate.
C) Verify the SNMP communication in TAPI adapter configuration is not set to Public.
D) Verify that the SNMP is enabled in IP Office.

Question 35

What are three functions of System Administration ? System Administration? (Choose three.)

A) Configure alert manager
B) Configure components parameters
C) Create data partitions
D) Lookup License detail
E) User Management

Question 36

How many roles can be created in Avaya Workforce Optimization Select service?

A) up to twenty
B) unlimited
C) a maximum of three
D) up to five

Question 37

In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

A) Encryption Key management using RSA
B) Role-based access control to improve security and administration
C) Password policy including Password syntax, Password history, and Password expiration and lockout
D) The ability to mute a portion of the call recording using a CRM integration API. For example, muting segments with credit card information
E) AES 256-bit encryption to protect data when recorded, in transit, and archived on storage

Question 38

Which Workforce Optimization Select component(s) are required for CM + AACC (Active) deployment?

A) AES Adapter, Avaya Adapter, AACCNetAdapter
B) Avaya Adapter and AACCNetAdapter
C) AACCNet Adapter and AES Adapter
D) AES Adapter