Exam 12: Avaya IP Office Platform Basic Integration and Configuration

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the eastern Time zone and the supervisor is located in Mountain Time zone. When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

Which three required paths are needed on the Avaya Workforce Optimization Select Installer Required Information screen? (Choose three.)

Which two files have to be copied into JAVA_HOME/jre8/lib/security to enable strong encryption in Java? (Choose two.)

When are agent interactions not visible to a user?

Which organization level is recommended as a best practice for setting up Feature permissions?

In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

When configuring AACCNet Adapter, which configuration parameter is not a valid configuration entity?

A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform. Under the ACD in the standard setup screen, which option should the technician select?

In which three scenarios is 'Settings link under Profile drop down' hidden? (Choose three.)

Which three are in the pre-install checklist? (Choose three.)

Which integration is not supported with Avaya Aura Contact Center?

For IP Office/ACCS, which components have to be configured in system management to record calls?

Where can the health of all the key services of Avaya Workforce Optimization Select be monitored?

A user is not able to see interactions in the web application. Which action is not valid for resolving this problem?

How many roles can be created in Avaya Workforce Optimization Select service?

Which two are Avaya Workforce Optimization Select (AWFOS) Supported SQL Server Connection Authentication modes? (Choose two.)

Which action is not required for an IP Office Contact Center deployment?

To which module(s) does the Avaya Workforce Optimization Select default 'admin' user have access?

When logging into the SysAdmin web application, what is the basic troubleshooting step recommended if the Error Message " Invalid License Key " is displayed?

Which two IP addresses/hostnames are needed by the Avaya Workforce Optimization Select installer? (Choose two.)