Deck 49: Cisco Collaboration SaaS Authorization Exam

Question 1

The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

A) Cisco Unified Communications Manager
B) Cisco Unified CVP reporting server
C) SIP proxy server
D) Cisco Unified CVP call server
E) Cisco Unified Contact Center Enterprise server
F) VXML gateway
G) Cisco Unified CVP VXML server

Answer 1

Cisco Unified CVP reporting server
Cisco Unified CVP call server
Cisco Unified CVP VXML server

Question 2

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

A) Test your scripts to ensure that all routing logic is correct.
B) Configure default labels for each dialed number using the Configuration Manager.
C) Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
D) In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
E) Configure default labels for each skill group using the Configuration Manager.
F) In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

Answer 2

Configure default labels for each dialed number using the Configuration Manager.
Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

Question 3

Refer to the exhibit. While a Whisper Announcement call is being troubleshooted, the Cisco UCCE Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?

A) The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
B) The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
C) The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
D) The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.
E) The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

Answer 3

The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

Question 4

Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?

A) Cisco Unified Customer Voice Portal to route calls to "mediaserver"
B) mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
C) mapping an IP address to hostname on VXML gateway
D) no default "mediaserver" in Cisco Unified CVP configuration

Question 5

What is the maximum number of agents that can be configured within Cisco packaged Contact Center Enterprise up to release 10.5?

A) 76,000
B) 500
C) 1000
D) 2000
E) 6000

Question 6

Refer to the exhibit. In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

A) customer instance name
B) telephony port status
C) configured ports
D) ready ports
E) reserved ports

Question 7

Refer to the exhibit. In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

A) Go to Script node
B) Send to VRU node
C) Queue to Skill Group node
D) Translation Route to VRU node
E) Route Select node

Question 8

Which CLI command is run on Cisco Unified Intelligence Center to check database replication?

A) utils dbreplication status
B) show dbreplication status
C) utils replication status
D) show replication status

Question 9

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?

A) MAC address of the phone not associated with PG user.
B) PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
C) In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
D) Phone Join Across Lines feature is enabled.
E) Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

Question 10

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the PG jgw1 log file. Which option describes the likely cause of this error?

A) PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
B) In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
C) Phone line does not have the Maximum Number of Calls and Busy trigger setting set to 2 and 1 respectively.
D) Phone Join Across Lines feature is enabled.
E) MAC address of the phone not associated with PG user.

Question 11

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

A) Real-Time Monitoring Tool
B) Operations Console
C) Performance Monitor
D) Cisco Unified Contact Center Domain Manager

Question 12

Refer to the exhibit. The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

A) dial peer configured for survey DN
B) dialed number configured for UCCE scripts
C) route pattern configured for survey DN
D) dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
E) dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

Question 13

Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)

A) connections to the CTI OS server and the Administration & Data server database
B) cluster settings for VOS replication
C) ready and login reason codes
D) wrap-up reasons and phonebooks
E) workflows and workflow actions
F) call variable and ECC variable layout
G) desktop layout and conference resources
H) upload third-party gadgets

Question 14

Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?

A) Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
B) Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
C) Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
D) Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1

Question 15

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

A) MAC address of the phone not associated with PG user.
B) PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
C) Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
D) Phone Join Across Lines feature is enabled.
E) Phone IPv6 feature is enabled.

Question 16

Which tool is available to expand the size of Cisco Unified ICM databases?

A) Microsoft SQL Studio
B) DBExpand
C) database sizing utility
D) ICMDBA

Question 17

Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)

A) Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.
B) It monitors and reports calls on all lines on the phone.
C) It monitors and reports of calls on only one line on the phone.
D) It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
E) Shared lines are supported on ACD lines but not on non-ACD lines.
F) It requires a maximum of two call appearances.

Question 18

Which list of scripting objects is valid in a Consider If formula for Precision Queue?

A) Call, PQ, SkillGroup, Call Type
B) Call, Attribute, SkillGroup, Call Type
C) Call Manager, Proficiency, Skillgroup, Call type
D) Call, PQ, Attribute, Call Type

Question 19

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

A) To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
B) To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
C) To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
D) To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat
E) To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
F) To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

Question 20

Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)

A) upload third-party gadgets
B) wrap-up reasons and phonebooks
C) call variable and ECC variable layout
D) ready and login reason codes
E) workflows and workflow actions
F) connections to third-party gadget server and the Administration & Data server database

Question 21

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors?

A) Set FetchAudioDelay timeout
B) Set mediafetchDelay
C) Set FetchAudioMinimum timeout.
D) Set mediafetchDelay timeout.

Question 22

On a VXML gateway with Cisco CVP, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?

A) bootstrap.tcl
B) ringtone.tcl
C) Bootstrap.vxml
D) handoff.tcl

Question 23

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

A) Enable reporting for CVP VXML Server as well as VXML Application detail.
B) Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.
C) Set user.vxml_detail_rpt_Serv to value 1.
D) Set user.vxml_detail_rpt_Serv to value 0.
E) Enable Report Data Exclusive Filtering.

Question 24

Which Cisco UCCE Admin tool provides a live stream or errors as they are reported by the router?

A) Diagnostic Framework Portico
B) RTTest
C) Script Editor
D) Router Log Viewer

Question 25

When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?

A) Call router and peripheral gateway
B) Administrative workstation and HDS-DDS
C) Call router and logger
D) Call router and administrative workstation

Question 26

Which three devices show an operating status within Cisco CVP OAMP control center? (Choose three.)

A) VXML gateway
B) Cisco Unified CVP reporting server
C) Cisco Unified CVP VXML server
D) SIP proxy server
E) Cisco Unified Communications Manager
F) Cisco Unified Contact Center Enterprise server
G) Cisco Unified CVP call server

Question 27

Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

A) Configure team, add Not Ready reason code in Cisco Finesse, and the reason code to that team.
B) Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and reason code to team.
C) Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and the reason code to that team.
D) Configure team, add Not Ready reason code in UCCE, add reason code to team in Cisco Finesse.

Question 28

What must be enabled when configuring voice gateways to support SIP dialers?

A) 200rel
B) signaling forward unconditional
C) signaling forward 100
D) 100rel

Question 29

Which option lists what the Security Wizard configures with Cisco UCCE?

A) Windows Firewall and IPsec configuration
B) VPN configuration and IPsec configuration
C) Windows Firewall and SQL hardening
D) IPsec configuration and anti-virus exception

Question 30

In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

A) transfers a call to IVR as a part of IVR campaign
B) transfers a call to IVR or Non-IVR for Answering machine or abandon calls
C) controls a percentage of agents to be used in a campaign skill group
D) reserves agents for specific outbound campaign
E) enables and disables skill group for an outbound campaign

Question 31

Which option best describes the issue with a call failing at the Send to VRU node in a comprehensive Cisco CVP deployment?

A) Call type is not mapped to the ICM script.
B) VRU label in the CVP dial plan does not match the dial peer on the VXML gateway.
C) CVP server is running on temporary licenses.
D) VXML application is not deployed to the CVP servers.

Question 32

Which statements about administrative scripts in the Cisco UCCE solution is true?

A) Administrative scripts can use an ICM gateway node.
B) Administrative scripts can run more than one time per second.
C) Administrative scripts must be associated with a call type.
D) Administrative scripts can use a DB Lookup node.

Question 33

Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct? (Choose two.)

A) Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.
B) Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco-origIP
C) Set a SIP trunk towards each CVP Call Server for IP originated calls. This SIP trunk should use Location=Phantom
D) Configure SIP profile to Reroute Incoming Request using Contact-Info header with purpose=x-cisco-origIP
E) Create a UCM SIP Profile with Reroute Incoming request based on Contact Header.

Question 34

Which tool is used to expand the size of Cisco UCCE databases?

A) Microsoft SQL Studio
B) database sizing utility
C) DBExpand
D) ICMDBA

Question 35

Which Cisco Finesse CLI command provides the license MAC address?

A) show network detail
B) show net details
C) show net status
D) show network status
E) show status

Question 36

Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service must be restarted for changes to take effect?

A) Cluster Manager
B) Cisco Dirsync
C) Cisco Finesse Tomcat
D) System Application Agent
E) Cisco DB

Question 37

Which batch script can be used to view VXML application states and port count for a Cisco CVP VXML server?

A) getVersions.bat
B) displayApp.bat
C) updateApp.bat
D) status.bat

Question 38

Which two statements about Precision Queues are true? (Choose two.)

A) A Wait Time may be configured in any step except for the last step.
B) At least on step must be configured for a Precision Queue.
C) Either Skill Groups or Precision Queues must be utilized within an instance - not both.
D) Precision Queues can be configured for usage in agent-based inbound campaigns.
E) A Consider If statement may be configured in any step.

Question 39

Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default -routed rather than errors in call type reports? (Choose two.)

A) Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
B) Use script end node instead of release call.
C) Configure default labels for each skill group.
D) In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
E) Configure default labels for each dialed number.

Question 40

Which three rules apply when configuring agent teams? (Choose three.)

A) An agent team can have multiple primary supervisors but can only be a member of one teams.
B) All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
C) An agent can be a member of only one agent team.
D) An agent team can have only one primary supervisor.
E) An agent team can have only one primary supervisor but can be a member of multiple teams.
F) An agent team can have multiple primary supervisors.

Question 41

Which statement about when you deploy Cisco UCCE on Cisco UCS C-Series Tested Reference Configuration (TRC) Servers assuming the UCCE VM coresidency rules are met?

A) You must check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements.
B) You do not need to check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements since TRC is pre-tested with known VM storage requirements.
C) You can add SAN external storage in addition to local disks on the UCS C-Series TRCs to meet UCCE VMs IOPS requirements.
D) You can enable Thin Provisioned vDisks to have more disk space on order to meet UCCE VMs IOPS requirements.

Question 42

Which two ICM scripting nodes support dynamic setting? (Choose two.)

A) Percent Allocation
B) Precision Queue
C) Skill Group
D) Peripheral gateway
E) Call Type

Question 43

What is the semantic meaning of the RouterCallKeyDay variable?

A) It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
B) It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from "Monday" to "Tuesday".
C) It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
D) It represents a sequence number used for ordering rows for the same call.
E) It represents a string that corresponds to a Globally Unique Call Identifier.

Question 44

When configuring the Cisco CVP Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forwards SIP INFO messaging.

A) signaling forward unconditional
B) signaling forward conditional
C) signaling forward conditional sip info
D) signaling forward unconditional sip info
E) signaling sip forward unconditional

Question 45

In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?

A) router
B) opc
C) ccagent
D) mds

Question 46

Within Cisco UCCE, which process handless communication between the router and peripheral gateway components?

A) dbagent
B) ccagent
C) opcs
D) mds

Question 47

Which variable does the Cisco CVP use to return information about problems encountered while running a script?

A) user.microapp.input_type
B) user.microapp.server_info
C) user.microapp.FromExtVXML
D) user.microapp.error_code