Deck 5: Organizing and Managing Change in Public Health Organizations

Question 1

Controlling the transformation process and creating mechanisms that create value is part of the planning function.

Answer 1

False

Question 2

Which of the following is accurate related to the purpose of the organizational structure? A. Determines how information will flow B. Directs how decisions will be made and control across the organization C. A mechanism to choose external stakeholders D. Both A and B are correct E. None of the above answers are correct

Answer 2

D

Question 3

The organizational structure rarely changes to ensure alignment with the strategic plan.

Answer 3

False

Question 4

What are the five factors important when designing an organization?

A) External, Suitability, Size, Techniques, Climate
B) Environmental, Sustainability, Services, Value stream, Culture
C) Ecological, Services, Size, Cost structure, Value chain
D) Environment, Size, Strategy, Technology, Culture
E) None of the above answers are correct

Question 5

Vertical structure is concerned with the number or employees reporting to each manager noted as span of control.

Question 6

Decentralization allows for more flexibility and timely decision-making and action

Question 7

Which of the following is not an advantage of functional structures?

A) Easy and intuitive to design
B) Internal unit focus of work
C) Grouping of employees that perform related jobs
D) Realization of economies of scale
E) None of the above answers are correct

Question 8

Which of the following is a disadvantage of divisional structures?

A) More flexibility
B) Faster responses
C) Duplication of resources
D) Allows large growth
E) None of the above answers are correct

Question 9

This type of structure results in a dual chain of command.

A) Functional
B) Divisional
C) Team
D) Matrix
E) None of the above answers are correct

Question 10

This type of structure reduces the organizations functions down to its central competencies.

A) Functional
B) Virtual Network
C) Team
D) Matrix
E) None of the above answers are correct

Question 11

A disadvantage of team structures includes dominant personalities that may dominate and alter the direction of projects.

Question 12

What term describes when an organization adopts and implements a specific change already practices by another organization?

A) Incremental
B) Imitation
C) Invention
D) Innovation
E) None of the above answers are correct

Question 13

Organization A develops and implements an original idea to reduce STI rates in a county? This type of change is referred to as:

A) Incremental
B) Imitation
C) Invention
D) Internal
E) None of the above answers are correct

Question 14

This source of resistance to change may be reduced by managers who are open, honest, and transparent.

A) Lack of understanding
B) Uncertainty
C) Different assessment of goals and benefits
D) Self-interest
E) None of the above answers are correct

Question 15

This source of resistance is rooted in a lack of information and from not knowing what will happen.

A) Lack of understanding
B) Uncertainty
C) Different assessment of goals and benefits
D) Self-interest
E) None of the above answers are correct

Question 16

A lack of trust between employees and managers, where motives are questioned results from this source of resistance.

A) Lack of understanding
B) Uncertainty
C) Different assessment of goals and benefits
D) Self-interest
E) None of the above answers are correct

Question 17

Resistance to change is unnatural and is a rare phenomenon.

Question 18

This three stage approach to mitigating resistance was proposed by Kurt Lewin and involved unfreezing.movement.refreezing.

A) Change acceleration process
B) Lean Management
C) Gemba Kaizen
D) ADKAR model
E) None of the above answers are correct

Question 19

This step of the Kotter model involves segmenting change processes into achievable steps.

A) Step 2.Creating a guiding coalition
B) Step 1 - Establishing a sense of urgency
C) Step 3 - Developing a vision and strategy
D) Step 6.Generating Short-term wins
E) None of the above answers are correct

Question 20

This step of the Kotter model involves clear identification of the issue that requires action.

A) Step 1 - Establishing a sense of urgency
B) Step 5 - Empowering employees for broad-based action
C) Step 3 - Developing a vision and strategy
D) Step 6.Generating Short-term wins
E) None of the above answers are correct

Question 21

This step of the Kotter model involves ensuring the change becomes part of the ongoing operations and culture.

A) Step 4 - Communicating the change vision
B) Step 5 - Empowering employees for broad-based action
C) Step 8 - Anchoring new approaches in the culture
D) Step 6.Generating Short-term wins
E) None of the above answers are correct