Deck 5: Listening

Question 1

People tend to think more highly of individuals who ask them for guidance than those who fumble through on their own. What statement from the text best supports this assertion?

A) People with good listening skills are more likely than others to be hired and promoted.
B) Listening is a leadership skill.
C) Asking for and listening to advice makes you look good.
D) Listening makes you a better friend and romantic partner.

Answer 1

C

Question 2

Which of the following statements is false?

A) Listening skills are among the top five things rated most important by recruiters.
B) Leaders' speaking skills are always more influential than their listening skills.
C) Good listeners are less likely to be fooled by meaningless remarks.
D) Much of the listening people do is not very effective.

Answer 2

B

Question 3

When he goes on a date, Jack has a hard time focusing and tends to be misunderstood, even though he frequently and loudly voices his opinions. His friend advises that _______ would make him more attractive to potential partners.

A) speaking more slowly
B) speaking more softly
C) letting his date do all the talking
D) listening attentively to what his date has to say

Answer 3

D

Question 4

According to the textbook, _______ are typically judged to be appealing and trustworthy.

A) effective listeners
B) interviewees
C) people who pretend to listen
D) leaders

Question 5

Which of these statements best applies to good listening?

A) It is more important to listen when you're applying for a job than after you've got one.
B) It makes people seem more intelligent.
C) It requires discipline and skill.
D) It helps you fumble through any situation.

Question 6

What are the three most common misconceptions about listening?

A) Hearing and listening are the same, listening is a natural process, and all listeners receive the same message.
B) Hearing is physiological, listening is a natural process, and all listeners receive the same message.
C) Listening is attending, listening is understanding, and listeners are required to respond.
D) Listening is a skill, listening consists of four stages, and all listeners receive the same message.

Question 7

The physiological ability to perceive the presence of sounds in the environment is referred to as

A) listening.
B) hearing.
C) attending.
D) listening fidelity.

Question 8

When the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning, this is called

A) listening.
B) hearing.
C) attending.
D) responding.

Question 9

Which of the following statements best explains the difference between listening and hearing?

A) Hearing is the physiological ability to perceive the presence of sounds in the environment; listening occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning.
B) Listening is the physiological ability to perceive the presence of sounds in the environment; hearing occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning.
C) Listening does not require hearing.
D) People who are deaf cannot hear or listen.

Question 10

Luis thinks that listening is an activity like breathing, which people automatically do well. However, he tends to multitask while he's on the phone and doesn't give the callers his full attention. Which myth about listening is Luis likely subscribing to?

A) Listening and hearing are the same thing.
B) Listening is a natural process.
C) All listeners receive the same message.
D) Listening comes easy.

Question 11

When you find a joke funny, but your friend hears the same joke without laughing, you are showing that

A) listening doesn't come easy.
B) listening is a natural process.
C) not all listeners receive the same message.
D) your friend is not a good listener.

Question 12

Evan says it is impossible to listen without hearing. Sarah insists that listening includes senses other than hearing, such as seeing. Based on information in the text, who is right, and why?

A) Evan is correct because in order to listen, one must first hear sound.
B) Sarah is correct because listening is not limited to auditory stimuli.
C) Evan is correct because although sight can help people listen more attentively, seeing is not considered listening unless it is accompanied by auditory stimuli.
D) Sarah is correct because listening is only possible when people utilize two or more senses, such as touch and sight in conjunction with hearing.

Question 13

Which of the following statements is true?

A) In the broadest sense, listening can involve reading.
B) When people cannot hear, they cannot be attentive listeners.
C) Reading sign language is how members of the Deaf community process auditory stimuli.
D) Reading text messages and email is not considered listening.

Question 14

The degree to which what a listener understands corresponds with the message the sender attempts to communicate is called

A) listening.
B) hearing.
C) attending.
D) listening fidelity.

Question 15

In _______ a message, you give observable feedback to the speaker.

A) listening to
B) understanding
C) attending to
D) responding to

Question 16

Through _______, you make sense of a message.

A) remembering
B) understanding
C) attending
D) responding

Question 17

In _______, you pay attention to a signal. What you pay attention to depends on your needs, wants, desires, and interests.

A) remembering
B) understanding
C) attending
D) subscribing

Question 18

Through _______, you recall previously introduced information.

A) remembering
B) understanding
C) attending
D) subscribing

Question 19

Susan tells Elizabeth about the day she had at work. She goes into detail about many of the things that went wrong, but Elizabeth only remembers that Susan forgot her lunch. What might best explain this?

A) She only remembers a residual message.
B) She only remembers a fractional message.
C) She doesn't understand.
D) She is showing high-fidelity listening.

Question 20

Amy is telling Katherine about some relationship issues she's having. Katherine really understands the feelings Amy is expressing. Katherine's understanding matches what Amy is saying. What best explains Katherine's response to Amy?

A) She is engaged in incremental listening.
B) She is engaged in low-fidelity listening.
C) She is engaged in feedback listening.
D) She is engaged in high-fidelity listening.

Question 21

Garrett is a manager of a mid-sized company. He considers himself a good listener. Emilio comes to talk to him about career advancement. Garrett is careful to pay attention to what Emilio says. He repeats back Emilio's key points to be sure he really gets what he's trying say. After listening, Garrett gives Emilio feedback. He forgets to write anything down and can't recall the whole conversation the next day. What stage of successful listening did Garrett fail to complete?

A) Attending
B) Remembering
C) Understanding
D) Responding

Question 22

Garrett is a manager of a mid-sized company. He considers himself a good listener. Emilio comes to talk to him about career advancement. Garret is careful to pay attention to what Emilio says. He repeats back Emilio's key points to be sure he really gets what he's trying say. After listening, Garrett gives Emilio feedback. He forgets to write anything down and can't recall the whole conversation the next day. Which part of the description exemplifies attending?

A) He considers himself a good listener.
B) Garrett is careful to pay attention to what Emilio says.
C) He repeats back Emilio's key points to be sure he really gets what he's trying say.
D) After listening, Garrett gives Emilio feedback.

Question 23

Which of the following statements best relates to perceived physical noise?

A) The sound of traffic, music, others' speech, and the like may interfere with your ability to hear well.
B) You give others a mental brush-off and assume their remarks don't have much value.
C) Whatever the goal-to have a prospective boss hire you, to convince others to vote for the candidate of your choice, or to describe the way you want your hair cut-the key to success seems to be the ability to speak well.
D) People are most impressed by listeners who ask questions and make supportive statements.

Question 24

We are often wrapped up in personal concerns that seem to be of more immediate importance to us than the messages others send. This indicates the impact of

A) message overload.
B) listening infidelity.
C) psychological noise.
D) physical noise.

Question 25

Listening in a multimodal environment involves

A) attending to one message at a time.
B) giving your full attention to someone who is talking.
C) recognizing that messages are conveyed in many ways.
D) acknowledging that all messages are important.

Question 26

Lauren tried listening to a podcast while waiting for the bus, but colorful signs and messages on passing vehicles continually caught her eye. She was also distracted by a television in a shop window, as well as snippets of conversations from people walking by. All the messages competing for her attention made it hard for Lauren to concentrate on the podcast. Which of the following terms or phrases best describes Lauren's environment?

A) Psychologically noisy
B) Multimodal
C) Pseudolistening
D) Information dense

Question 27

According to the textbook, which of the following tips can help when it is important for you to listen well in a multimodal environment?

A) Turn off notifications that alert you the moment someone posts a tweet, photo, or video.
B) Respond to text messages promptly so that you can return your attention to the task at hand.
C) Regularly check your phone for notifications so that you will not be distracted wondering if you have missed something important.
D) Power down your electronic devices during face-to-face conversations.

Question 28

Which of the following statements best characterizes message overload?

A) The amount of information most people hear every day makes careful listening to everything they hear impossible.
B) We have a great deal of mental "spare time" to spend while someone is talking.
C) A family member tells the same story you've heard dozens of times before. You feel obliged to act interested, but your mind is far away.
D) It's hard to pay attention to someone else when you're anticipating an upcoming test or thinking about the wonderful time you had last night.

Question 29

Chandra is speaking with Annette about her class project. Annette looks at Chandra while she speaks and nods politely, even though she is thinking of what she's making for dinner. Chandra begins to talk about what she's making for dinner and catches Annette's attention. After a while the conversation continues, and Annette thinks about all of the emails she needs to respond to. She knows she has a personal issue she needs to resolve, and she can't get it off her mind. Besides Annette listening to Chandra about what she's making for dinner, the conversation has not gone well. Which part of this description indicates message overload?

A) Annette looks at Chandra while she speaks and nods politely, even though she is thinking of what she's making for dinner.
B) Chandra begins to talk about what she's making for dinner and catches Annette's attention.
C) After a while the conversation continues, and Annette thinks about the emails she needs to respond to.
D) She knows she has a personal issue she needs to resolve, and she can't get it off her mind.

Question 30

Chandra is speaking with Annette about her class project. Annette looks at Chandra while she speaks and nods politely, even though she is thinking of what she's making for dinner. Chandra begins to talk about what she's making for dinner and catches Annette's attention. After a while the conversation continues, and Annette thinks about all of the emails she needs to respond to. She knows she has a personal issue she needs to resolve, and she can't get it off her mind. Besides Annette listening to Chandra about what she's making for dinner, the conversation has not gone well. Which part of this description indicates psychological noise?

A) Annette looks at Chandra while she speaks and nods politely, even though she is thinking of what she's making for dinner.
B) Chandra begins to talk about what she's making for dinner and catches Annette's attention.
C) After a while the conversation continues, and Annette thinks about the emails she needs to respond to.
D) She knows she has a personal issue she needs to resolve, and she can't get it off her mind.

Question 31

Estelle is spending a semester abroad. Although she was looking forward to making new friends, she finds connecting with her classmates challenging because they often interrupt her while she is talking. She feels as if no one is interested in what she has to say. What is the most likely explanation?

A) Estelle is from Italy, where good listening means never interrupting others.
B) Estelle is studying in Europe, where interruptions are often an indication that the listener is engaged and enthusiastic.
C) Estelle is from a low-context culture where people are especially attentive to how something is said.
D) Estelle is from a high-context culture where people are typically most impressed by listeners who ask questions and make supportive statements.

Question 32

Listeners that are not able to look beyond the stated words and/or nonverbal cues of a speaker to understand the real meaning are called

A) defensive listeners.
B) selective listeners.
C) pseudolisteners.
D) insensitive listeners.

Question 33

Listeners that respond only to the parts of a speaker's remarks that interest them are called

A) defensive listeners.
B) selective listeners.
C) pseudolisteners.
D) insensitive listeners.

Question 34

Listeners who are more concerned with making their point than with understanding the speaker are called

A) ambushers.
B) conversational narcissists.
C) insulated listeners.
D) insensitive listeners.

Question 35

Whenever a speaker pauses, Sammy jumps in and starts to talk about himself. Sammy is a

A) defensive listener.
B) selective listener.
C) stage hog.
D) insulated listener.

Question 36

Bart often takes innocent remarks as personal attacks and projects his own insecurities on speakers. When Bart's friend said, "It looks you have a delicious lunch prepared." Bart replied, "Mind your own business. I can cheat on my diet if I want to!" Bart is a

A) defensive listener.
B) pseudolistener.
C) stage hog.
D) insulated listener.

Question 37

Friends have told Marcy that they've seen her partner on dates with other people, but Marcy doesn't seem to hear what they are saying. Marcy is most likely to be a(n)

A) defensive listener.
B) selective listener.
C) pseudolistener.
D) insulated listener.

Question 38

Mark's history professor thinks Mark is always listening to lectures because he makes eye contact, nods, and smiles. In reality, Mark is catching up with friends on Instagram. The professor doesn't realize that Mark is a(n)

A) defensive listener.
B) selective listener.
C) pseudolistener.
D) insulated listener.

Question 39

Kate is speaking with her colleague Roger about her new evening class. Roger looks Kate in the eye and says an occasional word, although he is thinking of a problem he's having at work. Kate changes the subject to their difficult boss, and Roger is interested. He sympathizes with Kate. Kate likes to confide in Roger. Which part of the description best shows that Roger is a pseudolistener?

A) Roger looks Kate in the eye and says an occasional word, although he is thinking of a problem he's having at work.
B) Kate changes the subject to their difficult boss, and Roger is interested.
C) He sympathizes with Kate.
D) Kate likes to confide in Roger.

Question 40

Your friend Jamal comes to you for advice. Jamal's boss announced that performance reviews will take place next week. While Jamal is usually very good at his job, he's experienced a few setbacks lately. He was tasked with training a new employee and, owing to the increased workload, Jamal missed several important deadlines. Jamal thinks the best strategy for avoiding criticism is letting the boss know up front that the mistakes were not entirely his fault. Jamal's sister thinks he should go into the review with an open mind and hear his boss out. Besides, the boss might have good things to say. You can see that Jamal is upset. What advice do you offer for helping him listen nondefensively?

A) You tell Jamal he should avoid saying anything during the review and refrain from asking questions. After all, Jamal made mistakes and his boss's criticism is warranted.
B) You suggest Jamal take a few deep breaths and reflect on his good qualities before going into the review.
C) Jamal is right to be defensive, so you suggest he explain himself only after the boss finishes speaking.
D) Even though what the boss says may be hard to hear, Jamal should agree with what she says. He doesn't want to risk upsetting her and making matters worse.

Question 41

_______ listening is designed to secure information necessary to get a job done.

A) Task-oriented
B) Relational
C) Analytical
D) Critical

Question 42

The goal of _______ listening is to fully understand the message.

A) task-oriented
B) relational
C) analytical
D) critical

Question 43

The goal of _______ listening is to go beyond understanding and analyzing a topic to try to assess its quality.

A) task-oriented
B) relational
C) analytical
D) critical

Question 44

The goal of _______ listening is to emotionally connect with others.

A) task-oriented
B) relational
C) analytical
D) critical

Question 45

Which of the following is a tip for accomplishing the goal of relational listening?

A) Allow enough time.
B) Listen to information before evaluating.
C) Search for value.
D) Examine the speaker's evidence for reasoning.

Question 46

Which of the following is a tip for accomplishing the goal of critical listening?

A) Allow enough time.
B) Listen to information before evaluating.
C) Search for value.
D) Examine the speaker's evidence for reasoning.

Question 47

Another type of feedback, termed _______, involves restating in your own words the message you thought the speaker sent, without adding anything new.

A) discussing
B) repeating
C) paraphrasing
D) paragraphing

Question 48

Which of the following choices can help in task-oriented listening?

A) Staying tuned in and extracting the main points
B) Separating the message from the speaker
C) Encouraging others to say more
D) Listening for unexpressed thought or feelings

Question 49

Andrea asks Josh questions to make sure she understands what he's saying. What type of listening is most closely connected with this tactic?

A) Task-oriented listening
B) Analytical listening
C) Critical listening
D) Inferential listening

Question 50

Alex is trying to determine whether the salesman he is speaking to is credible. What type of listening is he engaging in?

A) Task-oriented listening
B) Relational listening
C) Analytical listening
D) Critical listening

Question 51

Margaret encourages her students to speak in class. She is trying to be more effective at _______ listening.

A) task-oriented
B) relational
C) analytical
D) critical

Question 52

June is truly bored with her conversation with Ted. She thinks to herself, "Where does he come up with this stuff?" What strategy would benefit June so that she does not make a premature judgment?

A) Listen for information before evaluating.
B) Listen for key ideas.
C) Be cautious about offering advice.
D) Encourage further comments.

Question 53

Natasha is listening to Dominick talk about his plans to build his kids a tree house. Although he has been talking for some time, she hasn't been able to extract the main point. She has asked questions to clarify what he says. She still isn't sure about what he's saying, so she repeats what he said to see if she has it right. She makes sure not to judge what he's saying since she didn't understand. She decided that she would take notes the next time. Which part of this description exemplifies analytical listening?

A) Although he has been talking for some time, she hasn't been able to extract the main point.
B) She has asked questions to clarify what he says.
C) She still isn't sure about what he's saying, so she repeats what he said to see if she has it right.
D) She makes sure not to judge what he's saying since she didn't understand.

Question 54

Raja is having an important conversation with Camille. They've been roommates for about six months now and they're working through some issues. Camille had some friends over on a weeknight and they stayed up after Raja went to bed. Camille asks Raja if they bothered him the night before, to which he responds, "Not much. It was no big deal." If Camille wants to use effective relational listening, what should she be doing in this situation?

A) She should listen to the information Raja gives before evaluating what he's saying.
B) She should listen for Raja's unexpressed thoughts or feelings.
C) She should try to find some value in what Raja is saying.
D) She should evaluate Raja's credibility.

Question 55

In _______ listening the primary aim is to help the speaker deal with personal dilemmas.

A) task-oriented
B) relational
C) analytical
D) supportive

Question 56

Vickie's close friend Charlotte landed her dream job a few months ago. Since then, however, it seems as if Charlotte is always busy and the two haven't spent much time together. Vicki feels neglected and calls Charlotte to talk about the situation. Charlotte values their friendship and wants to work through it, but she's busy finalizing a report that's due in a few hours. Relational listening is most likely with which of the following options?

A) Charlotte should let Vickie vent while she finishes going over the report.
B) The friendship is more important than work, so Charlotte should give Vickie her undivided attention.
C) Charlotte should explain that she cannot give Vickie her full focus at that moment and ask if they can arrange to talk later.
D) Charlotte should list all the reasons she's too busy to talk about Vickie's feelings. A real friend will understand.

Question 57

Before committing yourself to helping another person-even someone in obvious distress-make sure your support is

A) well-intentioned.
B) requested.
C) welcome.
D) beneficial.

Question 58

Bernita wants to help Estella, but she knows she gets defensive when people try to be supportive, so she waits until she knows her support will definitely be welcome. Which recommended tactic did Bernita employ?

A) Consider when and how to help.
B) Be cautious about offering advice.
C) Avoid being judgmental.
D) Encourage further comments.

Question 59

Which of the following statements characterizes how supportive listening is different from relational listening?

A) Relational listening includes emotional connection and supportive listening does not.
B) Relational listening includes encouragement and supportive listening does not.
C) Relational listening is affected by psychological noise and relational listening is not.
D) Relational listening helps the listener connect to the speaker and supportive listening aims to help the speaker deal with personal dilemmas.

Question 60

The textbook reminds readers that even the most boring instructors, the most idiotic relatives, and the most demanding bosses occasionally make good points. What fact about effective listening does this underline?

A) Most people are guilty of judging a speaker's ideas before they completely understand them.
B) It is important to separate the message from the speaker.
C) People do not always say what is on their minds.
D) Effective listening comes in many forms, each with particular goals and techniques.

Question 61

What are the three common misconceptions about listening?

Question 62

List four listening hazards or challenges to listening well.

Question 63

List four of the seven faulty listening behaviors.

Question 64

Name five types of listening.

Question 65

Identify and explain benefits of being an effective listener.

Question 66

What is message overload? Explain.

Question 67

What does it mean to be an insulated listener? Explain.

Question 68

What is the purpose of critical listening, and how should you assess the speaker?

Question 69

What is analytical listening and how is it beneficial?