Deck 5: Listening

Question 1

______ is a passive process, whereas ______ is an active process.

A) Listening; hearing
B) Hearing; listening
C) Interpreting; hearing
D) Listening; interpreting

Answer 1

B

Question 2

One of the core differences between hearing and listening is that listening is ______.

A) active
B) reactive
C) passive
D) inactive

Answer 2

B

Question 3

Sherea is working on homework during a lecture for her public speaking class because she believes she is good at multitasking. She finds after the class that she doesn't recall much of anything about the lecture. Sherea's situation demonstrates ______.

A) hearing someone means you are also listening
B) when you listen to someone speak, you have heard them as well
C) listening is metal process involving attention and making meaning
D) hearing is connected to evaluating

Answer 3

C

Question 4

When a friend is telling you about a great new restaurant she visited, you are distracted by the sight of an attractive person crossing the street and do not attend to your friend's message. This situation demonstrates ______.

A) It is possible to hear someone without listening them.
B) Interpretation is a part of listening.
C) Hearing is fundamentally active.
D) It is possible to listen to someone without hearing them.

Question 5

Tron is reading for one of his classes at the library, but he finds it hard to focus. He keeps hearing noise from a group of students working at the table next to him. Even when they are quiet, Tron is interrupted by noises from the front desk and the hum of a nearby vending machine All of these distractions are examples of ______.

A) source distractions
B) situational distractions
C) medium distractions
D) bias distractions

Question 6

Which type of distraction comes from environmental disturbances that keep you from listening?

A) medium distractions
B) source distractions
C) bias distraction
D) situational distractions

Question 7

Ambient noise such as a thunderstorm, music from the computer, or a TV show in the background fall under the category of ______ distractions.

A) medium
B) source
C) bias
D) situational

Question 8

What does your textbook suggest as a strategy to reduce situational distractions?

A) Limit your exposure to potential distractions in an environment.
B) Ask the person you are talking with to speak up.
C) Actively try to avoid bias.
D) Learn to interpret messages better.

Question 9

While traveling in New Orleans, Braiden had some difficulty understanding the people she met, even when they spoke English. The accents Braiden heard could be considered a ______.

A) source distraction
B) bias distraction
C) medium distraction
D) situational distraction

Question 10

Adam has to respond to a peer via a discussion board for his online class. He finds it very hard to respond to a friend, however, because she wrote her post with poor grammar and inconsistent line breaks. Adam is experiencing a ______ distraction.

A) situational
B) source
C) medium
D) bias

Question 11

______ distractions occur when the channel through which the message is delivered obstructs our ability to receive the message clearly.

A) Situational
B) Source
C) Medium
D) Bias

Question 12

Which type of listening distraction is often the most difficult to troubleshoot?

A) source
B) situational
C) bias
D) medium

Question 13

Sungye is having a video chat with her grandfather but finds it hard to focus on him because the picture and audio keep cutting out. Sungye is experiencing a ______ distraction.

A) situational
B) source
C) medium
D) bias

Question 14

Tija heard her dad talking about his day at work, but she couldn't stop thinking about the poor grade she received on her anatomy test. She did not hear her dad when he asked her a question. The listening problem Melissa is most likely experiencing is ______.

A) bias distraction
B) medium distraction
C) failure to focus on the message
D) source distraction

Question 15

Rajesh is an expert on gene splicing, and he has been asked to give a talk to some undergraduate communication students. His talk is filled with complicated technical jargon that the audience won't be familiar with. Rajesh is setting up the possibility that ______.

A) his audience will perceive him as biased
B) his audience will fail to focus on the message
C) his audience will judge him too soon
D) his audience will not perceive him as credible

Question 16

Any assumption we have made about a person, an issue, or a topic before we have heard all the facts is a(n) ______.

A) opinion
B) attitude
C) belief
D) bias

Question 17

Your professor is very enthusiastic about the topic and has a tendency of talking with her hands. The gestures are sometimes helpful, but often very distracting. This is an example of a ______ distraction.

A) situational
B) source
C) medium
D) bias

Question 18

Waiting until one has all the information before making any assumptions is a potential solution to ______.

A) failure to focus on the message
B) judging too soon
C) listening anxiety
D) situational distraction

Question 19

Genevieve walked into the first day of her political science course and learned she and the professor disagreed on their choices of candidates for an upcoming election. She considers dropping the class. This example best fits which type of listening problem?

A) medium distraction
B) failure to focus on the message
C) situational distraction
D) judging too soon

Question 20

When someone has listening anxiety, what might they fear?

A) being judged for not remembering information correctly
B) no one listening to them when they speak
C) being judged based on stereotypes
D) no one appreciating their opinions

Question 21

What is the relationship between listening and social reality?

A) Your social reality influences your listening ability.
B) You cannot create or participate in social reality if nobody is listening.
C) Your social reality influences your hearing ability.
D) You cannot listen if no one is creating or participating in a social reality.

Question 22

Being a good listener to your spouse or your family will likely lead to increased ______.

A) relationship satisfaction
B) community activism
C) media awareness
D) job success

Question 23

A listening tour is specifically useful to improve ______.

A) relationship satisfaction
B) community activism
C) media awareness
D) job success

Question 24

A person engaging in a(n) ______ travels to different communities specifically to listen to the concerns and ideas of the people who live there.

A) activist mission
B) speaking tour
C) listening tour
D) listening mission

Question 25

In which circumstance is it beneficial to listen to as many people as possible in order to open the door to possible solutions?

A) beginning a new relationship
B) starting a new job
C) engaging in community activism
D) cultivating media awareness

Question 26

______ is the ability to selectively attend to and evaluate messages in the media.

A) Media mindfulness
B) Media literacy
C) Media awareness
D) Media listening

Question 27

The ability to understand the different stimuli around us in order to process the meaning is considered ______ listening.

A) discriminative
B) empathic
C) combative
D) comprehensive

Question 28

Sarah and Meg are new parents, and over time, they realize that their new baby's cries are distinct based on whether he is in need of a diaper change, feeding, or if he simply wants attention. Sarah and Meg are developing ______ listening skills.

A) discriminative
B) critical
C) argumentative
D) appreciative

Question 29

Arkangelo is in an argumentation class, and he is being told he will need to learn how to evaluate a stance and develop an opinion based on evidence. Arkangelo would find that process easier if he developed his ______ listening skills.

A) discriminative
B) critical
C) argumentative
D) appreciative

Question 30

______ listening can be demanding because it requires that we both listen to the message and analyze its content.

A) Combative
B) Critical
C) Empathetic
D) Argumentative

Question 31

Which type of listening is best when you need to form an opinion or make an important decision?

A) comprehensive listening
B) empathic listening
C) argumentative listening
D) critical listening

Question 32

When sitting on a jury, evaluating the arguments of both the defendant and the plaintiff requires ______ listening skills.

A) critical
B) discriminative
C) empathic
D) argumentative

Question 33

When Rajit went to buy a new car, he took a small notebook and wrote down the facts that the salesperson told him as they looked at several different vehicles. Rajit engaged in ______ listening.

A) comprehensive
B) appreciative
C) empathetic
D) argumentative

Question 34

In order to practice good ______ listening skills, it is beneficial to seek clarification and further information so one can better recall the information in the future.

A) empathic
B) comprehensive
C) critical
D) argumentative

Question 35

______ listening is especially useful in a class where you will need to listen to a lecture.

A) Argumentative
B) Discriminative
C) Comprehensive
D) Appreciative

Question 36

Your friend Jane is having a difficult time with her relationship. After she tells you about her problems, you respond with a number of suggestions that respond specifically to the issues she isolated. She gets upset because she feels like you are judging her. From this example, you appear to have engaged in ______ listening when you should have used ______ listening.

A) comprehensive; empathic
B) empathic; critical
C) discriminative; comprehensive
D) discriminative; appreciative

Question 37

Listening for pleasure, such as listening to music, a podcast, or the radio is called ______ listening.

A) critical
B) comprehensive
C) appreciative
D) entertainment

Question 38

When Michelle listens to a podcast she particularly likes, she is engaging in ______ listening.

A) discriminative
B) critical
C) comprehensive
D) appreciative

Question 39

Your good friend Mahmoud is having a very difficult time with his family, and he wants to vent to you. The expectation is that you aren't engaged in judgment, but you are responding to Mahmoud's needs. Mahmoud's circumstance requires ______ listening.

A) discriminative
B) empathic
C) comprehensive
D) appreciative

Question 40

______ listening requires that one put aside all distractions and focus on one's conversational partner in an effort to be supportive, caring, and warm.

A) Comprehensive
B) Combative
C) Empathic
D) Appreciative

Question 41

Which acronym is used to describe the listening process?

A) TURNER
B) HARIER
C) CURIER
D) HURIER

Question 42

The acronym for the six- step listening process, stands for ______.

A) hearing, understanding, responding, investigating, evaluating, and remembering
B) hearing, understanding, remembering, interpreting, evaluating, and responding
C) hearing, understanding, responding, interpreting, evaluating, and remembering
D) hearing, understanding, remembering, investigating, examining, and responding

Question 43

If you are having trouble hearing, ______ might be an effective strategy.

A) judging the speaker's bias
B) working to multitask
C) listening to many messages at once
D) reducing distractions around you

Question 44

Which step of the listening process is concerned with which auditory stimuli enter the ears?

A) remembering
B) interpreting
C) understanding
D) hearing

Question 45

Part of the listening process involves attaching meaning to the words we hear, often unconsciously. This part of the process is called ______.

A) hearing
B) responding
C) interpreting
D) understanding

Question 46

______ is the ability to remain in the present moment and fully be aware of the speaker, the environment, and the message

A) Memory
B) Mindfulness
C) Listening
D) Hearing

Question 47

You are able to hear your professor's lecture and believe you have the material down; however, later that day, you can't recall the topic of the lecture. In what step of the listening process are you having difficulty?

A) understanding
B) interpreting
C) remembering
D) responding

Question 48

Which of the following is detrimental to the remembering process?

A) recording words that are heard verbatim
B) summarizing words that are heard
C) creating a mental outline of the message
D) using memory aids

Question 49

Why does the text suggest avoiding writing verbatim notes?

A) They will decrease your ability to hear a message.
B) They will decrease your ability to remember a message.
C) They will distract you from the message.
D) They will distract others around you from the message.

Question 50

When you ask a friend how she is, she responds by saying, "I'm fine," but you can tell by her expression and her tone that she is not fine. This part of the listening process is called ______.

A) interpreting
B) responding
C) hearing
D) understanding

Question 51

Being holistic is a helpful step to improve the ______ step of listening.

A) understanding
B) interpreting
C) remembering
D) responding

Question 52

When interpreting a message, you should avoid ______.

A) asking questions
B) being holistic
C) being generous
D) quoting the message verbatim

Question 53

Weighing the credibility and accuracy of the message to make an assessment about the information requires ______.

A) understanding
B) evaluating
C) remembering
D) interpreting

Question 54

Getting closer to a speaker will help with the ______ step of listening.

A) hearing
B) interpreting
C) understanding
D) responding

Question 55

In what step of listening is it important to be generous?

A) hearing
B) interpreting
C) evaluating
D) responding

Question 56

During which step of the listening process might others judge your listening skills?

A) hearing
B) interpreting
C) understanding
D) responding

Question 57

Being nonverbally attentive is integral in being skilled at ______.

A) understanding
B) evaluating
C) responding
D) interpreting

Question 58

Being nonverbally attentive, such as using eye contact and leaning in at appropriate times, is important for the ______ step of listening.

A) understanding
B) interpreting
C) evaluating
D) responding

Question 59

Which of the following has been found about multitasking when convergence occurs with listening?

A) It increases learning and focusing.
B) It is detrimental to learning and focusing.
C) It hinders participation.
D) It increases participation.

Question 60

You should avoid bias when ______ a message.

A) interpreting
B) understanding
C) evaluating
D) repeating

Question 61

The active process of receiving and understanding messages through words or by reading text is called hearing.

Question 62

There is not a meaningful difference between hearing and listening.

Question 63

Listening is a biological process that involves use of the ears and the brain to process sound waves.

Question 64

Listening skills are also important when reading a text.

Question 65

Source distractions occur when the person we are listening to exhibits a behavior that makes it difficult for us to listen.

Question 66

Effective listening requires us to put our biases aside and regard the other as having a valid point of view that merits our attention.

Question 67

Interpretation is an assumption or attitude about a person, an issue, or a topic made before we have heard all of the facts.

Question 68

Media literacy is the ability to selectively attend to and evaluate messages in the media.

Question 69

Modern day employers place a high value on good listening skills.

Question 70

A listening goal is important to have when trying to accomplish effective listening in a particular context or situation.

Question 71

Comprehensive listening is more demanding than critical listening because comprehensive requires both listening to the message and analyzing its content.

Question 72

Critical listening requires offering empathy and support to another person.

Question 73

The key to appreciative listening is putting aside biases against what is being shared.

Question 74

Appreciative listening does not necessarily involve a communication exchange with another person.

Question 75

HIRIER is the acronym for the six-step process of hearing.

Question 76

Hearing and interpreting a message is enough for meaningful communication to occur.

Question 77

Multitasking is good for improving listening skills.

Question 78

Appreciative listening ensures the highest level of retention.

Question 79

Assessing the credibility of the message is known as responding in the HURIER model.

Question 80

In the HURIER model, remembering is the often unconscious process of attaching meaning to words.