Deck 10: Managing the Workforce and Technology

Question 1

In selecting the right employee for a job role it is very important to select them on their physical, mental and _____________ abilities.

A) Motivational
B) Ethical
C) Organizational
D) Emotional

Answer 1

D

Question 2

Separating employees by the task they are carrying out is known as __________________________?

A) Multiskilling
B) Division of Labour
C) Empowerment
D) Scientific Management

Answer 2

B

Question 3

Who pioneered Scientific Management in the late 1800's?

A) Adam Smith
B) Henry Ford
C) Frank and Gillian Gilbreth
D) Frederick W. Taylor

Answer 3

D

Question 4

Which of the following operations might still use Division of Labour?

A) A job shop operation
B) A project operation
C) A batch process operation
D) A mass production operation

Question 5

Which of the following would not normally be included in a Method Study exercise?

A) Study of the use of resources
B) Study of the utilization of skills
C) Study of the financial rewards given to employees
D) Study of physical working conditions

Question 6

Which of the following is an example of a collective payment reward scheme?

A) Paying sales staff a commission based on their level of sales
B) A profit sharing scheme for all staff
C) A piece work payment, based on individual output
D) A bonus scheme for senior executives

Question 7

When a new employee joins a company they are given a series of briefings on the workings of the company and how they are expected to carry out their tasks within it. This is called ________________?

A) Instruction training
B) Induction training
C) Communication training
D) Correction training

Question 8

Giving an employee more tasks with more responsibility is called _______________?

A) Job enhancement
B) Job enlargement
C) Job enrichment
D) Job involvement

Question 9

Giving employees greater autonomy to achieve a given objective is called __________________?

A) Enrichment
B) Enlargement
C) Empowerment
D) Enhancement

Question 10

Deal and Kennedy (1982) identified 4 types of organizational culture, namely Power, Person, Task and __________?

A) Work culture
B) Open culture
C) Role culture
D) Reward culture