Question 1

In selecting the right employee for a job role it is very important to select them on their physical, mental and _____________ abilities.

Accepted Answer

A)  Motivational 
B)  Ethical 
C)  Organizational 
D)  Emotional 
A)  Motivational 
B)  Ethical 
C)  Organizational 
D)  Emotional D

Question 2

Deal and Kennedy (1982) identified 4 types of organizational culture, namely Power, Person, Task and __________?

Accepted Answer

A)  Work culture 
B)  Open culture 
C)  Role culture 
D)  Reward culture 
A)  Work culture 
B)  Open culture 
C)  Role culture 
D)  Reward culture C

Question 3

Who pioneered Scientific Management in the late 1800's?

Accepted Answer

A)  Adam Smith 
B)  Henry Ford 
C)  Frank and Gillian Gilbreth 
D)  Frederick W. Taylor 
A)  Adam Smith 
B)  Henry Ford 
C)  Frank and Gillian Gilbreth 
D)  Frederick W. Taylor D

Question 4

Which of the following would not normally be included in a Method Study exercise?

Accepted Answer

A)  Study of the use of resources 
B)  Study of the utilization of skills 
C)  Study of the financial rewards given to employees 
D)  Study of physical working conditions 
A)  Study of the use of resources 
B)  Study of the utilization of skills 
C)  Study of the financial rewards given to employees 
D)  Study of physical working conditions

Question 5

Giving employees greater autonomy to achieve a given objective is called __________________?

Accepted Answer

A)  Enrichment 
B)  Enlargement 
C)  Empowerment 
D)  Enhancement 
A)  Enrichment 
B)  Enlargement 
C)  Empowerment 
D)  Enhancement

Question 6

Giving an employee more tasks with more responsibility is called _______________?

Accepted Answer

A)  Job enhancement 
B)  Job enlargement 
C)  Job enrichment 
D)  Job involvement 
A)  Job enhancement 
B)  Job enlargement 
C)  Job enrichment 
D)  Job involvement

Question 7

Which of the following operations might still use Division of Labour?

Accepted Answer

A)  A job shop operation 
B)  A project operation 
C)  A batch process operation 
D)  A mass production operation 
A)  A job shop operation 
B)  A project operation 
C)  A batch process operation 
D)  A mass production operation

Question 8

When a new employee joins a company they are given a series of briefings on the workings of the company and how they are expected to carry out their tasks within it. This is called ________________?

Accepted Answer

A)  Instruction training 
B)  Induction training 
C)  Communication training 
D)  Correction training 
A)  Instruction training 
B)  Induction training 
C)  Communication training 
D)  Correction training

Question 9

Which of the following is an example of a collective payment reward scheme?

Accepted Answer

A)  Paying sales staff a commission based on their level of sales 
B)  A profit sharing scheme for all staff 
C)  A piece work payment, based on individual output 
D)  A bonus scheme for senior executives 
A)  Paying sales staff a commission based on their level of sales 
B)  A profit sharing scheme for all staff 
C)  A piece work payment, based on individual output 
D)  A bonus scheme for senior executives

Question 10

Separating employees by the task they are carrying out is known as __________________________?

Accepted Answer

A)  Multiskilling 
B)  Division of Labour 
C)  Empowerment 
D)  Scientific Management 
A)  Multiskilling 
B)  Division of Labour 
C)  Empowerment 
D)  Scientific Management

In selecting the right employee for a job role it is very important to select them on their physical, mental and _____________ abilities.

Deal and Kennedy (1982) identified 4 types of organizational culture, namely Power, Person, Task and __________?

Who pioneered Scientific Management in the late 1800's?

Which of the following would not normally be included in a Method Study exercise?

Giving employees greater autonomy to achieve a given objective is called __________________?

Giving an employee more tasks with more responsibility is called _______________?

Which of the following operations might still use Division of Labour?

When a new employee joins a company they are given a series of briefings on the workings of the company and how they are expected to carry out their tasks within it. This is called ________________?

Which of the following is an example of a collective payment reward scheme?

Separating employees by the task they are carrying out is known as __________________________?

Introduction to Operations Management

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

Locating, Designing, and Managing Facilities

Managing Supply Chain Relationships

Managing Materials and Inventory Performa

Managing Capacity and Demand

Managing the Service Encounter

Managing Quality

Managing Projects, Crises, and Business Cont

Operations Strategy and International Oper

Lean, Agile, and Mass Customization Strategies

Innovation and Continuous Improvement

Filters

Exam 10: Managing the Workforce and Technology

In selecting the right employee for a job role it is very important to select them on their physical, mental and _____________ abilities.

Deal and Kennedy (1982) identified 4 types of organizational culture, namely Power, Person, Task and __________?

Who pioneered Scientific Management in the late 1800's?

Which of the following would not normally be included in a Method Study exercise?

Giving employees greater autonomy to achieve a given objective is called __________________?

Giving an employee more tasks with more responsibility is called _______________?

Which of the following operations might still use Division of Labour?

When a new employee joins a company they are given a series of briefings on the workings of the company and how they are expected to carry out their tasks within it. This is called ________________?

Which of the following is an example of a collective payment reward scheme?

Separating employees by the task they are carrying out is known as __________________________?

Introduction to Operations Management

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

Locating, Designing, and Managing Facilities

Managing Supply Chain Relationships

Managing Materials and Inventory Performa

Managing Capacity and Demand

Managing the Service Encounter

Managing Quality

Managing Projects, Crises, and Business Cont

Operations Strategy and International Oper

Lean, Agile, and Mass Customization Strategies

Innovation and Continuous Improvement

Filters