Deck 3: Listening In Human Communication

Question 1

In adjusting your empathic and objective listening focus,all of the following are recommendations ?EXCEPT:

A)Punctuate from the speaker's point of view.
B) Engage in equal,two-way communication.
C) Seek to understand the speaker's thoughts only.
D)Avoid "offensive" listening.

Answer 1

C

Question 2

According to Deborah Tannen,a linguistic scholar and author,which of the following is true concerning the relationship between listening and gender?

A)Women are more apt than men to give listening cues than men.
B) Men tend to use listening to establish closer relationships.
C) Women play up their expertise and use it to dominate the interaction.
D)Men are more likely than women to offer constructive criticism.

Answer 2

A

Question 3

At the evaluation stage of the listening process,one should

A)evaluate the speaker's point of view immediately.
B) assume the speaker is not a person of goodwill.
C) avoid giving the speaker the benefit of any doubt.
D)identify any biases,self-interests,or prejudices that the speaker may have.

Answer 3

D

Question 4

Lately Evan has been voicing his belief to Elise that all of his teachers,his parents,and most of his
Friends are "out to get him." In this situation,it's best if Elise engages in __________ listening.

A)objective
B) empathic
C) inactive
D)critical

Question 5

Which of the following would be an appropriate active listening response to the statement: "This has been about the worst day of my life!"

A)"This is about the worst day of your life,huh?"
B) "You think you've had a bad day; let me tell you about mine!"
C)"You seem really upset.What made your day so bad?"
D)"Awe,sorry… but I have a meeting to go to."

Question 6

Which of the following is a suggestion for facilitating the passage of information from short-term memory to long-term memory?

A)Focus your attention on the minor details.
B) Write down every word that the speaker says.
C) Organize what you hear in an easy-to-retain way.
D)Evaluate what you hear.

Question 7

The text defines display rules as

A)cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting.
B) culture rules that govern when to offer feedback and when not to offer feedback.
C) social rules that emerge as people listen actively to others.
D)social rules that govern how people should express empathy in private settings.

Question 8

Which of the following is true about the relationship between culture and listening?

A)Standards for appropriate feedback are basically the same across cultures.
B) Listening in any culture requires attention to both verbal and nonverbal cues.
C) Nonverbal cues tend to have the same meaning across cultures.
D)Speakers from different cultures tend to have the same display rules.

Question 9

In terms of the relationship between listening and culture,which of the following is true concerning ?feedback?

A)Positive feedback is generally preferable to negative feedback regardless of culture.
B) People from high-context cultures (such as Japan and Korea)generally appreciate honest,open ?feedback.
C) Perceptions of appropriate feedback vary from culture to culture.
D)Some cultures prefer no feedback whatsoever.

Question 10

The understanding stage in the listening process involves

A)decoding a message exactly the same way as it was encoded by the speaker.
B) grasping both the thoughts that were expressed and the emotional tone that accompanies them.
C) anticipating what the speaker will say next.
D)tuning out the emotional element of the message and focusing only on the content of what is being ?said.

Question 11

Effective listeners are more likely to

A)emerge as group leaders.
B) be more aggressive communicators.
C) read less than poor listeners.
D)be good managers but poor salespeople.

Question 12

While listening to Ella talk about her accident,Melvin nods his head and says,"Uh-huh" and "I see."
Melvin is engaging in

A)backchanneling cues.
B) paraphrasing.
C) objective listening.
D)punctuating.

Question 13

Which of the following is recommended to help when receiving messages?

A)Focus your attention on the speaker's nonverbal messages alone.
B) Avoid assuming you know what the speaker will say next.
C) Organize what you hear.
D)Relate the speaker's message to what you already know.

Question 14

Listening with empathy involves all of the following except

A)expressing an understanding of what the person means.
B) expressing your ability to feel what the other person is feeling.
C) trying to see the world as the speaker sees it.
D)striving to be objective

Question 15

Which of the following statements about listening is true?

A)Hearing and listening are essentially the same.
B) Listening is a simple process.
C) The process of listening is circular.
D)All of the above.

Question 16

To get the most out of a lecture on the principles of communication,you should engage in
__________ listening.

A)empathic
B) nonjudgmental
C) depth-level
D)subjective

Question 17

Shabria tends to listen to bits and pieces of information that will enable her to attack the speaker when
It is her turn to talk.Shabria engages in what types of listening?

A)offensive
B) defensive
C) critical
D)surface

Question 18

Matthew is sitting in communications class while the instructor is lecturing,but his mind keeps
Wandering to his upcoming vacation. Matthew is experiencing which type of listening barrier?

A)physical distractions
B) mental distractions
C) biases
D)prejudices

Question 19

Kimberly asks Doreen,"Do I look fat in this outfit?" An appropriate response from Doreen would be to engage in __________ listening.

A)depth
B) inactive
C) objective
D)surface

Question 20

Which of the following statements about active listening is true?

A)It enables you to check your perception of what the speaker said.
B) It enables the listener to express an evaluation of what the speaker said.
C) It inhibits the speaker from further exploring his or her feelings and thoughts.
D)It discourages the speaker from solving his or her problems.

Question 21

The responding stage of the listening process can be improved through the use of I-messages.

Question 22

The fact that would be appropriate to use the "okay" sign (forming a circle with your thumb and forefinger)in the U.S.but not appropriate in Tunisia is an example of differences in __________ rules between cultures.

Question 23

During conversation,responses like "I see," "yes," and "uh-huh" are what nonverbal researchers call __________ cues.

Question 24

Listening can be described as a series of five steps: receiving,understanding,remembering,evaluating,and __________.

Question 25

Hearing and listening are essentially the same process.

Question 26

Responding occurs in two phases: (1)responses you make ________ the speaker is talking and (2)responses you make __________ the speaker has stopped talking.

Question 27

Through active listening,we express understanding of the speaker's feelings.

Question 28

Politeness in communication is the exclusive function of the speaker.

Question 29

According to your text,if you are listening for understanding without a need to evaluate what you hear,you should engage in __________ listening.

Question 30

Succeeding at active listening may be accomplished by using three simple techniques: 1)__________ the speaker's meaning,2)expressing __________ of the speaker's feelings,and 3)__________.

Question 31

Perhaps the most important thing to remember about memory is that what you remember is NOT what was __________ but what you __________ was said.

Question 32

The evaluation stage of listening can be made more effective by resisting evaluation until you fully understand the speaker's viewpoint.

Question 33

Listening is a __________ process.

Question 34

When you dismiss someone's argument as invalid based solely on their affectional orientation,it is an example of a __________ or __________.

Question 35

Generally,women learn to use __________ listening cues than men.

Question 36

Generally,effective listeners are effective managers.

Question 37

Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them.

Question 38

Researchers disagree concerning the significance and extent of gender differences in listening.

Question 39

Empathic listening is preferable to objective listening no matter what the context or the speaker's state of mind is.

Question 40

One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the speaker's ideas.