Question 1

Hearing and listening are essentially the same process.

Accepted Answer

A) True 
 B)False  False

Question 2

Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them.

Accepted Answer

A) True 
 B)False  True

Question 3

The text defines display rules as

Accepted Answer

A) cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting. 
B)  culture rules that govern when to offer feedback and when not to offer feedback. 
C)  social rules that emerge as people listen actively to others. 
D) social rules that govern how people should express empathy in private settings. 
A) cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting. 
B)  culture rules that govern when to offer feedback and when not to offer feedback. 
C)  social rules that emerge as people listen actively to others. 
D) social rules that govern how people should express empathy in private settings. A

Question 4

Politeness in communication is the exclusive function of the speaker.

Accepted Answer

A) True 
 B)False

Question 5

In adjusting your empathic and objective listening focus,all of the following are recommendations EXCEPT:

Accepted Answer

A) Punctuate from the speaker's point of view. 
B)  Engage in equal,two-way communication. 
C)  Seek to understand the speaker's thoughts only. 
D) Avoid "offensive" listening. 
A) Punctuate from the speaker's point of view. 
B)  Engage in equal,two-way communication. 
C)  Seek to understand the speaker's thoughts only. 
D) Avoid "offensive" listening.

Question 6

Through active listening,we express understanding of the speaker's feelings.

Accepted Answer

A) True 
 B)False

Question 7

The understanding stage in the listening process involves

Accepted Answer

A) decoding a message exactly the same way as it was encoded by the speaker. 
B)  grasping both the thoughts that were expressed and the emotional tone that accompanies them. 
C)  anticipating what the speaker will say next. 
D) tuning out the emotional element of the message and focusing only on the content of what is being said. 
A) decoding a message exactly the same way as it was encoded by the speaker. 
B)  grasping both the thoughts that were expressed and the emotional tone that accompanies them. 
C)  anticipating what the speaker will say next. 
D) tuning out the emotional element of the message and focusing only on the content of what is being said.

Question 8

Researchers disagree concerning the significance and extent of gender differences in listening.

Accepted Answer

A) True 
 B)False

Question 9

Generally,effective listeners are effective managers.

Accepted Answer

A) True 
 B)False

Question 10

One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the speaker's ideas.

Accepted Answer

A) True 
 B)False

Question 11

At the evaluation stage of the listening process,one should

Accepted Answer

A) evaluate the speaker's point of view immediately. 
B)  assume the speaker is not a person of goodwill. 
C)  avoid giving the speaker the benefit of any doubt. 
D) identify any biases,self-interests,or prejudices that the speaker may have. 
A) evaluate the speaker's point of view immediately. 
B)  assume the speaker is not a person of goodwill. 
C)  avoid giving the speaker the benefit of any doubt. 
D) identify any biases,self-interests,or prejudices that the speaker may have.

Question 12

To get the most out of a lecture on the principles of communication,you should engage in__________ listening.

Accepted Answer

A) empathic 
B)  nonjudgmental 
C)  depth-level 
D) subjective 
A) empathic 
B)  nonjudgmental 
C)  depth-level 
D) subjective

Question 13

Succeeding at active listening may be accomplished by using three simple techniques: 1)__________ the speaker's meaning,2)expressing __________ of the speaker's feelings,and 3)__________.

Accepted Answer

paraphrasi

Question 14

Lately Evan has been voicing his belief to Elise that all of his teachers,his parents,and most of his Friends are "out to get him." In this situation,it's best if Elise engages in __________ listening.

Accepted Answer

A) objective 
B)  empathic 
C)  inactive 
D) critical 
A) objective 
B)  empathic 
C)  inactive 
D) critical

Question 15

When you dismiss someone's argument as invalid based solely on their affectional orientation,it is an example of a __________ or __________.

Accepted Answer

The answer of When you dismiss someone's argument as invalid...

Question 16

Shabria tends to listen to bits and pieces of information that will enable her to attack the speaker when It is her turn to talk.Shabria engages in what types of listening?

Accepted Answer

A) offensive 
B)  defensive 
C)  critical 
D) surface 
A) offensive 
B)  defensive 
C)  critical 
D) surface

Question 17

Match between columns
                        Premises: listening to the literal meaning of what you hear
attempting to feel what another person feels
listening with a view toward making some kind of evaluation
listening for understanding
detaching yourself from the interests of the other person when you listen
listening to the deeper or hidden meaning of what you hear

Accepted Answer

The Answer of empathic feeling listening and surface listening and is...

Question 18

Which of the following is true about the relationship between culture and listening?

Accepted Answer

A) Standards for appropriate feedback are basically the same across cultures. 
B)  Listening in any culture requires attention to both verbal and nonverbal cues. 
C)  Nonverbal cues tend to have the same meaning across cultures. 
D) Speakers from different cultures tend to have the same display rules. 
A) Standards for appropriate feedback are basically the same across cultures. 
B)  Listening in any culture requires attention to both verbal and nonverbal cues. 
C)  Nonverbal cues tend to have the same meaning across cultures. 
D) Speakers from different cultures tend to have the same display rules.

Question 19

Listening with empathy involves all of the following except

Accepted Answer

A) expressing an understanding of what the person means. 
B)  expressing your ability to feel what the other person is feeling. 
C)  trying to see the world as the speaker sees it. 
D) striving to be objective 
A) expressing an understanding of what the person means. 
B)  expressing your ability to feel what the other person is feeling. 
C)  trying to see the world as the speaker sees it. 
D) striving to be objective

Question 20

Kimberly asks Doreen,"Do I look fat in this outfit?" An appropriate response from Doreen would be to engage in __________ listening.

Accepted Answer

A) depth 
B)  inactive 
C)  objective 
D) surface 
A) depth 
B)  inactive 
C)  objective 
D) surface

Hearing and listening are essentially the same process.

Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them.

The text defines display rules as

Politeness in communication is the exclusive function of the speaker.

In adjusting your empathic and objective listening focus,all of the following are recommendations EXCEPT:

Through active listening,we express understanding of the speaker's feelings.

The understanding stage in the listening process involves

Researchers disagree concerning the significance and extent of gender differences in listening.

Generally,effective listeners are effective managers.

One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the speaker's ideas.

At the evaluation stage of the listening process,one should

To get the most out of a lecture on the principles of communication,you should engage in__________ listening.

Succeeding at active listening may be accomplished by using three simple techniques: 1) the speaker's meaning,2)expressing of the speaker's feelings,and 3)__.

Lately Evan has been voicing his belief to Elise that all of his teachers,his parents,and most of his Friends are "out to get him." In this situation,it's best if Elise engages in __________ listening.

When you dismiss someone's argument as invalid based solely on their affectional orientation,it is an example of a or .

Shabria tends to listen to bits and pieces of information that will enable her to attack the speaker when It is her turn to talk.Shabria engages in what types of listening?

Which of the following is true about the relationship between culture and listening?

Listening with empathy involves all of the following except

Kimberly asks Doreen,"Do I look fat in this outfit?" An appropriate response from Doreen would be to engage in __________ listening.

The Essentials Of Human Communication

Perception Of Self And Others

Verbal Messages

Nonverbal Messages

Interpersonal Communication And Conversation

Interpersonal Relationships

Managing Interpersonal Conflict

Small Group Communication

Members And Leaders In Small Group Communication

Public Speaking Preparation (Steps 1-6)

Public Speaking Preparation And Delivery (Steps 7-10)

The Informative Speech

The Persuasive Speech

Filters

Exam 3: Listening In Human Communication

Hearing and listening are essentially the same process.

Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them.

The text defines display rules as

Politeness in communication is the exclusive function of the speaker.

In adjusting your empathic and objective listening focus,all of the following are recommendations EXCEPT:

Through active listening,we express understanding of the speaker's feelings.

The understanding stage in the listening process involves

Researchers disagree concerning the significance and extent of gender differences in listening.

Generally,effective listeners are effective managers.

One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the speaker's ideas.

At the evaluation stage of the listening process,one should

To get the most out of a lecture on the principles of communication,you should engage in__________ listening.

Succeeding at active listening may be accomplished by using three simple techniques: 1)__________ the speaker's meaning,2)expressing __________ of the speaker's feelings,and 3)__________.

Lately Evan has been voicing his belief to Elise that all of his teachers,his parents,and most of his Friends are "out to get him." In this situation,it's best if Elise engages in __________ listening.

When you dismiss someone's argument as invalid based solely on their affectional orientation,it is an example of a __________ or __________.

Shabria tends to listen to bits and pieces of information that will enable her to attack the speaker when It is her turn to talk.Shabria engages in what types of listening?

Which of the following is true about the relationship between culture and listening?

Listening with empathy involves all of the following except

Kimberly asks Doreen,"Do I look fat in this outfit?" An appropriate response from Doreen would be to engage in __________ listening.

The Essentials Of Human Communication

Perception Of Self And Others

Verbal Messages

Nonverbal Messages

Interpersonal Communication And Conversation

Interpersonal Relationships

Managing Interpersonal Conflict

Small Group Communication

Members And Leaders In Small Group Communication

Public Speaking Preparation (Steps 1-6)

Public Speaking Preparation And Delivery (Steps 7-10)

The Informative Speech

The Persuasive Speech

Filters

Succeeding at active listening may be accomplished by using three simple techniques: 1) the speaker's meaning,2)expressing of the speaker's feelings,and 3)__.

When you dismiss someone's argument as invalid based solely on their affectional orientation,it is an example of a or .