Deck 13: Communication Processes

Question 1

Organizational communication includes which of the following?

A) Direction of the message.
B) Purpose of the message.
C) Media used for messages.
D) All answers are part of organizational communication.

Answer 1

D

Question 2

Which of the following is an aspect of organizational communication?

A) Communication happens over a pathway called a network.
B) The network includes formal organizational positions and informal relationships.
C) Communication flows in all directions.
D) All answers are aspects of organizational communication.

Answer 2

D

Question 3

Which of the following is not true of the basic communication process?

A) A sender encodes a message and sends it to a receiver.
B) A receiver decodes a message and interprets its meaning.
C) Communication typically happens with little error or interference from its environment.
D) The sender interprets the receiver's response and acts accordingly.

Answer 3

C

Question 4

Which of the following is part of the basic communication process?

A) Noise.
B) Communication channel.
C) Feedback loop.
D) Each answer is a part of the basic communication process.

Question 5

Which of the following is not an example of nonverbal communication?

A) A wink.
B) An e-mail message.
C) Folded arms.
D) A look of surprise.

Question 6

Which of the following types of communication will have the greatest emotional effect?

A) Face-to-face meeting.
B) Telephone conversation.
C) E-mail message.
D) Company bulletin.

Question 7

Which of the following statements is false about oral communication?

A) Oral communication usually has the immediate attention of the receiver.
B) Oral communication can include radio and television communication.
C) Oral communication is less effective than written communication when the sender wants to affect another's opinion.
D) Oral communication leaves no permanent, retrievable record of the message.

Question 8

Which of the following statements is false about written communication?

A) Written communication does not interact with nonverbal communication.
B) Written communication is retrievable and sometimes a permanent record of the transmission.
C) Comprehension is greater than with oral communication.
D) Written communication is less likely to change a receiver's opinion than oral communication.

Question 9

Which of the following is not an electronic or video communication medium?

A) Facsimile machines.
B) Computer network.
C) Photocopied memos.
D) Electronic mail.

Question 10

Which of the following are characteristics of electronic and video communication media?

A) High-speed transmission.
B) Quick feedback.
C) Accuracy of transmission.
D) Each answer lists a characteristic of electronic and video communication media.

Question 11

Which of the following statements is false about the physical aspects of a person's nonverbal behavior?

A) When the sender speaks fast and fluently, receivers often feel the sender has negative feelings about the receiver.
B) Senders who increase the rate and volume of speech can persuade a receiver to accept a message.
C) Senders who look away from the receiver imply uncertainty about the message.
D) Moving closer to the receiver can imply a positive attitude toward the receiver.

Question 12

A manager who wants a job applicant to feel comfortable during a job interview will

A) Sit behind a desk during the interview.
B) Stand within 3 feet of the job applicant during conversation.
C) Sit with the applicant at a table in the middle of the office.
D) Remain standing while the applicant stays seated.

Question 13

An employee who is trying to convince management to fund a project will do all the following except

A) Increase the volume and rate of speech.
B) Look away from the receivers.
C) Smile while communicating.
D) Move slightly closer to the receivers.

Question 14

Which of the following is an aspect of nonverbal communication?

A) Physical setting.
B) Time.
C) Signs and signals.
D) Each answer is an aspect of nonverbal communication.

Question 15

Which of the following is not a function of communication in organizations?

A) Innovation.
B) Persuasion.
C) Selective perception.
D) Information sharing.

Question 16

Which of the following statements is true?

A) An organization's communication process helps integrate the diverse functions of the organization.
B) Persuasion plays a large part in organizational change.
C) The communication process helps organizations share information with employees.
D) Each answer is true.

Question 17

The organizational communication function that plays a big role in large-scale organizational change is

A) Feedback.
B) Emotion.
C) Integration.
D) Persuasion.

Question 18

The function of organizational communication that plays a big role in an organization's adaptation to its external environment is

A) Innovation.
B) Persuasion.
C) Feedback.
D) Emotion.

Question 19

Which of the following is not a dysfunction of organizational communication?

A) Information overload.
B) Emotion.
C) Filtration.
D) Message distortion.

Question 20

Which of the following is not true of dysfunctions of organizational communication?

A) Selective perception lets receivers block out information they do not want to hear in a message such as threatening information or information that disagrees with their beliefs.
B) Semantic problems occur when the receiver's interpretation of a message differs from the sender's intended message.
C) Message distortion can occur when the sender and receiver have the same frame of reference.
D) Organizational silence, the absence of communication, happens when employees are unwilling to voice their views of organizational events.

Question 21

Which of the following statements is false?

A) Jargon may be a source of communication dysfunction.
B) People may react to information overload by ignoring some information.
C) Dysfunctions related to the timing of the message only occur when there is not enough time for accurate interpretation.
D) Senders can filter message content unintentionally.

Question 22

People spend about ______________ of their time listening.

A) 25%
B) 40%
C) 50%
D) 75%

Question 23

Which of the following is not true about listening?

A) Receiving a message and giving meaning to it is an interpersonal activity in the listening process.
B) Listening and hearing are the same.
C) The intrapersonal part of the hearing process refers to a receiver's interpretation of messages.
D) The listening process repeats as both parties try to reach mutual understanding.

Question 24

Which of the following is true about active listening?

A) The listener is responsible for the speaker's message.
B) Active listening involves accurately hearing the facts in a message.
C) It also includes understanding a speaker's feelings about the message.
D) Each answer is true about active listening.

Question 25

Which of the following is false about active listening?

A) A message's meaning includes both its content and the sender's feelings.
B) A listener asks questions to clarify a speaker's intent.
C) The listener ignores nonverbal cues.
D) A listener rephrases a message to help understand the speaker's intent.

Question 26

Which of the following is a way senders can improve their communication effectiveness?

A) Asking for feedback about messages they send.
B) Getting training in oral and written communication.
C) Understanding the background and culture of the receiver.
D) All answers are correct.

Question 27

Which of the following statements is false about improving communication effectiveness?

A) Short, simple messages are usually better than long, complex messages.
B) Senders should use only one communication medium to send a message.
C) Receivers perceive high-contrast messages more readily than low-contrast messages.
D) Jargon should be avoided whenever possible.

Question 28

Which of the following statements is true about distributed computing?

A) Digital technology lets all forms of text, images, audio, video, and numeric data move over a computer network.
B) Distributed computing technology lets an organization's members communicate directly on a computer network.
C) Satellites and fiber optics allow high-speed connections among computer networks at any of an organization's locations.
D) All answers are true statements about distributed computing.

Question 29

Which of the following is not true about videoconferencing?

A) People in a videoconference can see each other, speak to each other, and send documents over the Internet.
B) Such systems do not substitute for traveling to distant sites for meetings.
C) Videoconferencing allows face-to-face communication over almost any distance.
D) Fiber optics, wireless technology, and new satellite technology permit desktop videoconferencing between locations almost anywhere in the world.

Question 30

______________ is networks of computers within and among organizations that are connected by telephone lines, cable, and satellite.

A) Distributed computing
B) Digital electronics
C) Optical data storage
D) No answers are correct.

Question 31

Which of the following are existing or emerging technologies that affect organizational communication processes?

A) Fiber optics.
B) Laptop, notepad, and tablet PCs with digital cellular facsimile devices and wireless Internet connectors.
C) Digital communication satellites.
D) Each answer is a technology that can affect organizational communication processes.

Question 32

Those who start communications and send more messages than others are

A) Isolates.
B) Initiators.
C) Relayers.
D) Liaisons.

Question 33

A role that connects two parts of the organization but is not a member of the connected parts is a(n)

A) Isolate.
B) Initiator.
C) Relayer.
D) Liaison.

Question 34

People who usually only receive messages are

A) Relayers.
B) Terminators.
C) Liaisons.
D) Isolates.

Question 35

People who are usually outside the normal communication process are

A) Isolates.
B) Initiators.
C) Relayers.
D) Liaisons.

Question 36

People who receive and pass along more messages than they start or end are

A) Isolates.
B) Initiators.
C) Relayers.
D) Liaisons.

Question 37

All but one of the following statements accurately describe an aspect of a communication network. Which does not?

A) Pair-wise communication can occur between superiors and subordinates, between individuals of different status with no direct reporting relationship, between peers, and between friends.
B) In centralized communication networks, many parts of the network have the potential to get information.
C) Large audience communication gets a message from one person or a few people and delivers it to many people.
D) Small group communication networks can be face to face or widely dispersed if the communication process uses an audio, video, or computer-based medium.

Question 38

Decentralized communication networks have all the following features except

A) Freely flowing communication.
B) One person controls the message flow.
C) Information is spread throughout the network.
D) All parts of the network have the potential to get information.

Question 39

Which of the following statements is false?

A) North Americans usually stand 5½ to 8 feet apart while speaking.
B) The Swiss do not object to people arriving late for an appointment.
C) Latin Americans view time more casually than North Americans.
D) Latin Americans stand closer to each other while communicating than North Americans.

Question 40

Which of the following is an ethical issue in organizational communication?

A) Should an organization reveal negative information about its plans to employees?
B) How much should an organization tell its customers about its products' safety?
C) Should an organization tell its suppliers how it chooses among them?
D) Each answer is an ethical issue in organizational communication.

Question 41

All communication in an organization tries to affect the behavior of a least one other person.

Question 42

Organizational communication includes the medium used for messages and the purpose, flow, and direction of those messages.

Question 43

Organizational communication processes are continuous, are constantly changing, and do not have a beginning or an end.

Question 44

Face-to-face meetings can convey a sense of teamwork; written communications typically convey informality.

Question 45

The sender and receiver are independent while communicating.

Question 46

The feedback loop in the communication process helps the receiver interpret the sender's response to a message.

Question 47

Noise includes all forms of distortion and error during communication.

Question 48

Workforce diversity can add noise to the communication process.

Question 49

International diversity can add noise to the communication process.

Question 50

The sender and receiver are interdependent during the basic communication process.

Question 51

In the communication process, the communication channel does not include electronic communication devices.

Question 52

Verbal communication often has a stronger effect on a message's meaning than nonverbal communication.

Question 53

Nonverbal communication adds feeling and emotion to a message.

Question 54

American Sign Language is a form of nonverbal communication.

Question 55

When the sender wants to affect the opinion of the receiver, oral communication is more effective than written.

Question 56

Comprehension is usually greater with oral communication than with written communication.

Question 57

Nonverbal communication usually has positive effects on verbal communication.

Question 58

Normal business conversations in the United States occur within a distance of 5½ to 8 feet between speakers.

Question 59

A slow-speaking person who makes errors may be perceived as deceitful.

Question 60

Receivers often feel a sender has negative attitudes toward the receiver when the sender speaks fast and fluently.

Question 61

Time use is an aspect of nonverbal communication.

Question 62

An organization's ability to let employees communicate emotions is a function of organizational communication.

Question 63

Persuasion is an organizational communication function that plays a key role in organizational change.

Question 64

Semantic problems are communication dysfunctions that happen when a receiver interprets a communication in ways unintended by the sender.

Question 65

Selective perception is a function of organizational communication.

Question 66

Organizational silence is not a dysfunction of organizational communication.

Question 67

People spend about 80% of their time listening.

Question 68

Listening is the mental process of assigning meaning to the sounds a person hears.

Question 69

Active listening ignores a speaker's nonverbal cues.

Question 70

The listener is not responsible for the completeness of a speaker's message.

Question 71

Active listening involves accurately hearing a message's facts and understanding a speaker's feelings about the message.

Question 72

A message's meaning includes its content but not the sender's feelings.

Question 73

An active listener usually does not ask questions to clarify a speaker's intent.

Question 74

A listener can rephrase a message to help understand the speaker's intent.

Question 75

Using jargon does not introduce noise into the communication process.

Question 76

Receivers will perceive high-contrast messages more quickly than low-contrast messages.

Question 77

Computer-based communication often lacks emotional information that can come from nonverbal communication.

Question 78

Distributed computing will affect communication with an organization but not between organizations.

Question 79

Digital technology lets all forms of text, images, video, audio, and numeric data move over a network.

Question 80

Desktop videoconferencing allows face-to-face communication from almost any distance.