Deck 2: Listening

Question 1

Maddie can recall the basic and supporting details of a conversation. This ability is called __________ comprehension according to the National Communication Association.

A) demonstrative
B) critical
C) literal
D) multi-dimensional

Answer 1

C

Question 2

If Ilsa listens and processes a message almost identical to the message that was being sent to her, one could say Ilsa has which of the following?

A) Low listening fidelity
B) High listening fidelity
C) Low speaker affect
D) High speaker affect

Answer 2

B

Question 3

You and your little brother are discussing a recent movie you both saw. In response to your question, "How did you like it?" he responds with a sarcastic tone, "It was just awesome."
From his tone, you know he actually disliked the movie. You have payed attention to_________, an element of ___________ listening.

A) dimensionality; supportive
B) denotation; comprehensive
C) speaker affect; therapeutic
D) speaker affect; discriminative

Answer 3

B

Question 4

Scholars __________ and __________ use a tree as a metaphor to describe the different types of listening.

A) Fitch-Hauser; Worthington
B) Timm; Schroeder
C) Van Slyke; Manstead
D) Wolvin; Coakley

Question 5

The type of listening that helps us identify if we are in danger after hearing a sound is

A) discriminative listening.
B) comprehensive listening.
C) appreciative listening.
D) critical listening.

Question 6

The type of listening that addresses the physical reception of a stimulus is

A) discriminative listening.
B) comprehensive listening.
C) appreciative listening.
D) critical listening.

Question 7

According to Wolvin and Coakley, comprehensive listening is listening to __________
The message.

A) hear
B) understand
C) interpret
D) evaluate

Question 8

Dylan is listening to a National Public Radio commentator who claims that people should buy electric cars and gives reasons why the public should make the switch. Dylan is most likely engaging in which type of listening?

A) Discriminative listening
B) Comprehensive listening
C) Appreciative listening
D) Critical listening

Question 9

According to your textbook, a good critical listener knows that when a message is unclear, a listener can rely on _________ to learn the speaker's meaning.

A) situation
B) word meanings
C) nonverbal behavior
D) memory

Question 10

Which of the following is NOT a reason for inconsistency in verbal and nonverbal messages?

A) One has unclear intent for a verbal message.
B) The information is pleasant but the speaker is not.
C) One party to the communication act is trying to deceive.
D) One is using nonverbal behavior to protect him or herself.

Question 11

Luke is listening to his younger brother talk about the bully at his school. The bully is bothering Luke's brother, and even though Luke's brother wants to deal with the issue alone, Luke decides to do something to help. Based on the standards provided in your textbook, has Luke been a good therapeutic listener?

A) Yes, Luke listened and helped in an appropriate situation.
B) Yes, Luke listened to show support.
C) No, Luke should keep listening but not get involved.
D) No, Luke should listen but only give advice.

Question 12

According to Arnold's Typology of Listening, a red listener

A) focuses on his/her own needs.
B) provides judgment.
C) fixes the problems.
D) evaluates a message fully.

Question 13

In the aftermath of Hurricane Theresa, Jadic heard the stories of Miami locals and felt not just their sorrow, but also anger at how some of the tragedy might have been prevented but was not. Which term best describes Jadic's feelings?

A) Sympathy
B) Empathic responsiveness
C) Sympathetic responsiveness
D) Empathy

Question 14

Women in __________ cultures are encouraged to show expression in a similar manner to men.

A) Individualistic
B) Gender-neutral
C) Collectivistic
D) Universal

Question 15

Barrett is saying "Hmm..." and nodding his head as his client talks about her lunch date before the start of their appointment. Which level of listening most accurately describes Barrett's behavior in this communication act?

A) Passive listening
B) Responsive listening
C) Selective listening
D) Empathic listening

Question 16

One responsive technique used during active listening to show understanding of a speaker's message and feelings is called

A) verbalizing.
B) mirroring.
C) memorizing.
D) paraphrasing.

Question 17

The levels of listening most obviously address which one of the following?

A) How much effort one puts into listening.
B) How we process different types of information.
C) Why it is normal to be a red listener.
D) Why one is or is not empathic.

Question 18

Judy is having a conversation with her mother. Her mother is discussing why it is important to have a specific time set aside each day to complete homework. Judy acknowledges her mother's points and can see that her mother feels passionately about the subject, but, even after asking directly, Judy doesn't understand why her mother is so concerned about homework. In this scenario, which level of listening would best describe Judy?

A) Critical listening
B) Responsive listening
C) Empathic listening
D) Active listening

Question 19

According to the National Communication Association, competent listeners are aware of biases.

Question 20

Literal comprehension helps us acknowledge our biases.

Question 21

Analysis of listening fidelity is one way to measure listening.

Question 22

Early research on listening fidelity studied the listener's nonverbal reactions to a message.

Question 23

The National Communication Association has standardized the dimensions of listening that should be used to measure listening skills.

Question 24

Discriminative listening is the type of listening that addresses how one physically receives a sound.

Question 25

Recent listening research analyzes listening as a power-driven communication act.

Question 26

Speech intelligibility means the sender and receiver of a message likely have exchanged messages many times.

Question 27

Elements of discriminative listening can lead to listening barriers.

Question 28

Comprehensive listening is the first level of listening in which Wolvin and Coakley account for nonverbal effects on a message.

Question 29

Comprehensive listening research addresses how we store information in memory.

Question 30

If a nonverbal message is inconsistent with a verbal message, this is most often because the message content is unpleasant.

Question 31

Sara listens to her favorite radio show in the morning because it makes her laugh. For Sara, this listening to the radio is appreciative listening.

Question 32

One of the skills essential to good therapeutic listening is listening with sympathy.

Question 33

Arnold's Typology of Listening includes listening types identified by color.

Question 34

According to the research of Fischer and Manstead, women in all countries surveyed reported more intense emotions.

Question 35

Men have an empathic edge, especially in collectivist cultures where emotions are more encouraged.

Question 36

Carl Rogers is credited with developing a client-centered style of listening often used in therapy sessions.

Question 37

Empathic listening studies began when researchers realized people in collectivistic cultures were more intense in their nonverbal displays.

Question 38

According to the authors of the text, listening is a critical __________ and __________competency.

Question 39

The largest national organization for communication scholars is the __________.

Question 40

__________ listening is the type of listening that helps one determine whether a long sigh is cause for alarm or simply a deep breath.

Question 41

Robert listens to a presentation to identify potential biases, part of __________comprehension.

Question 42

__________ and __________ introduced the concept of listening fidelity.

Question 43

Building one's vocabulary is one way to improve __________ listening.

Question 44

Speaker ______ helps us determine emotion in speech.

Question 45

__________ are patterns we used to organize and make sense of information.

Question 46

__________ listening is identified as the most useful when listening to persuasivemessages.

Question 47

According to Arnold's Typology of Listening, __________ listening is listening with a tendency to evaluate without addressing the needs of the other party.

Question 48

__________ is sharing someone's emotions, while __________ is feeling emotion for someone else.

Question 49

The ability to put oneself in the shoes of another is __________.

Question 50

Men and women in the United States are seen as part of a more __________ culture emphasizing self-expression.

Question 51

The level of listening identified by Van Slyke that involves one person sitting quietly while another talks is __________ listening.

Question 52

If Bonita only listens to political commentary when her personal ideals are being supported, Bonita is at the __________ level of listening.

Question 53

The National Communication Association advises that good listeners are proficient in two areas. Identify and define these two areas.

Question 54

Distinguish between connotation and denotation. Which type of listening are they most closely aligned with?

Question 55

Name and describe the types of listening identified by Wolvin and Coakley. (Hint: Think of the tree metaphor).

Question 56

How does appreciative listening differ from therapeutic listening?

Question 57

How does comprehensive listening differ from critical listening?

Question 58

The authors of your text describe five reasons why people send an inconsistent message. Describe and provide a personal example of three of the five reasons.
Senders may not be clear/ have conflicting goals or intent; senders may have mixed motives; there may be inconsistencies between verbal and nonverbal messages; the information being relayed is unpleasant for the receiver.

Question 59

Early research found that we respond to inconsistent messages in one of three ways. Describe each way and give a personal example of each.

Question 60

How can appreciative listening help us develop cultural awareness?

Question 61

Identify and define the types of listening presented in Arnold's Typology of Listening.

Question 62

What are three specific ways in which empathy might affect your response to a speaker?

Question 63

Briefly describe how sociability is related to empathy.

Question 64

What are the six levels of listening identified by Van Slyke?

Question 65

According to Van Slyke, how is the empathic level of listening different than the other levels?

Question 66

Define listening fidelity.

Question 67

Discuss the ways in which discriminative listening has an impact on our ability to learn other languages.

Question 68

List the five reasons for inconsistencies between verbal and nonverbal messages mentioned in the text.

Question 69

Fischer and Manstead studied men and women in different cultures, measuring specific aspects of emotional response. Identify and define these specific aspects.