Deck 8: Knowledge Sharing Systems

Question 1

Knowledge sharing systems are designed to help users share their tacit and explicit knowledge.

Answer 1

True

Question 2

Knowledge sharing systems are designed to share organizational knowledge, not individual knowledge.

Answer 2

False

Question 3

Knowledge repositories store tacit individual knowledge.

Answer 3

False

Question 4

Knowledge sharing systems help distribute organizational knowledge even after the original knowledge sources are no longer with the organization.

Question 5

Paper memorandums are still the primary communication medium for KM applications.

Question 6

Knowledge sharing systems may be viewed as knowledge markets.

Question 7

Knowledge owners typically share their knowledge altruistically.

Question 8

Many knowledge management systems integrate a collection of various IT tools.

Question 9

A document management system is a repository of documents.

Question 10

Portals provide a common user interface to distributed repositories of information.

Question 11

Collaborative environments support both the communication and collaboration of two or more people.

Question 12

The KM most significant impact of workflow systems is the fact that they are training tools.

Question 13

The creation of knowledge sharing systems is based on the collection of tacit knowledge.

Question 14

User feedback can be used to help keep knowledge fresh and relevant.

Question 15

Knowledge sharing systems will be used and produce ROI for any type of organizational culture.

Question 16

Best practices databases and Lessons-learned systems are examples of knowledge sharing systems.

Question 17

Knowledge sharing systems may differ along many characteristics including if the results shared are successes or failures.

Question 18

Lessons learned always demonstrate a solution to a negative experience.

Question 19

It is important for all lessons collected for a lessons learned system to be evaluated for correctness and relevancy.

Question 20

Lessons learned systems are a new knowledge technology and have not yet been widely implemented.

Question 21

What type of knowledge is normally stored in a knowledge repository?

A)Tacit individual knowledge.
B)Explicit organizational knowledge.
C)Tacit individual and organizational knowledge.
D)Explicit individual and organizational knowledge.
E)Tacit individual and explicit organizational knowledge.

Question 22

What makes up corporate memory?

A)The aggregate intellectual assets of an organization.
B)The tacit knowledge of all current employees.
C)The routines of an organization.
D)The documents and other explicit knowledge of an organization.
E)The databases and data warehouses of an organization.

Question 23

What causes corporate memory loss?

A)Employee turnover or retirement.
B)Proliferation of disparate information sources.
C)Inadequate support for communication.
D)Lack of appropriate technologies for organization of documents.
E)All of the above.

Question 24

Why is the WWW considered to be the standard communications medium for modern KM applications?

A)Extremely low cost.
B)Does not require extensive training.
C)Platform independence and pervasiveness.
D)Eliminates need for infrastructure.
E)All of the above.

Question 25

Which of the following is not a characteristic of knowledge owners in a knowledge sharing system?

A)Want to share with a controllable and trusted group.
B)May not be aware of all the possibilities for sharing.
C)Decide when to share.
D)Seek an exchange or reward for sharing.
E)None of the above.

Question 26

A knowledge sharing system is said to define __________.

A)A learning organization.
B)Intellectual capital.
C)Knowledge assets.
D)Exchange technologies.
E)The employee internalization process.

Question 27

What is a knowledge portal?

A)The first KM initiative that demonstrates ROI at an organization.
B)Security and privacy measures placed on access to corporate databases.
C)A customizable common user interface for distributed knowledge resources.
D)The Web page that is the front end to an organization's e-business presence.
E)A KM technology that limits the number of employees who can work on a document simultaneously.

Question 28

What is the primary knowledge sharing impact of groupware software?

A)Brings together distributed team members for face-to-face meetings.
B)Facilitates launching communities of practice.
C)Formalizes knowledge externalization.
D)Increases communication between team members.
E)Enables intelligent scheduling of meetings and resource allocation.

Question 29

Which of the following is not a capability of a workflow system?

A)Knowledge capture through the capture of steps that lead to project completion.
B)Knowledge discovery by analyzing and optimizing processes detailing a project.
C)Knowledge sharing by providing a template for reuse of stored processes.
D)Knowledge capture and sharing when used as a training tool.
E)None of the above.

Question 30

Which of the following is not considered as a crucial requirement for the success of a knowledge sharing system in industry?

A)Minimize up-front knowledge engineering.
B)Identify knowledge gaps and determine how to fill them.
C)Active presentation of relevant information.
D)Collection of information from various sources.
E)Exploiting user feedback for maintenance and evolution.

Question 31

Why should knowledge sharing systems be integrated into existing environments?

A)Reduce implementation costs and increase ROI.
B)Better collection of dispersed organizational knowledge.
C)Humans tend to avoid efforts to formalize knowledge.
D)Reduce training time needed.
E)Take advantage of explicit organizational data.

Question 32

Knowledge sharing systems are envisioned to become __________, automatically eliciting and providing knowledge.

A)knowledge brokers.
B)intelligent assistants.
C)knowledge application systems.
D)data miners.
E)knowledge repositories.

Question 33

What is the term used for the business culture when an organizational subunit will not use solutions or information created outside of the subunit?

A)Knowledge hoarding.
B)Recursive knowledge sharing.
C)Internal exchange.
D)Not-invented-here syndrome.
E)Intra-unit knowledge collection and sharing.

Question 34

Which of the following is not an example of a specific type of knowledge sharing system?

A)Incident report databases.
B)Expertise locator systems.
C)Lessons learned systems.
D)Best practices databases.
E)None of the above.

Question 35

What specific type of knowledge sharing system reports negative or positive experiences to the knowledge sharing community, normally within an industry?

A)Report generation systems.
B)Incident report databases.
C)Experience repositories.
D)Role playing systems.
E)Alert systems.

Question 36

Which of the following is not a potential difference that is measured between different types of knowledge sharing systems?

A)Application.
B)Results.
C)Size.
D)Orientation.
E)None of the above.

Question 37

Which of the following is not a way to collect lessons for a lessons learned system?

A)Forecasting solutions to future problems.
B)Contributors submit lessons.
C)A third party submits lessons on behalf of the contributor.
D)From post event analysis.
E)Automatic collection by an expert system.

Question 38

Which of the following is not an appropriate technology for storing lessons learned?

A)Object-oriented databases.
B)Electronic e-mail messages.
C)Case libraries.
D)Semi-structured document management systems.
E)Relational databases.

Question 39

What is the type of dissemination when lessons from a lessons learned system are disseminated throughout an entire organization after they are stored in the system?

A)Active casting.
B)Reactive dissemination.
C)Proactive dissemination.
D)Broadcasting.
E)Active dissemination.

Question 40

How are skill and knowledge owners identified in most organizations with expertise locator systems today?

A)Self-assessment.
B)Document analysis by expert systems.
C)CBR systems.
D)Data mining.
E)Natural language processing.

Question 41

Briefly define corporate memory and how KM is related to corporate memory.

Question 42

Describe how knowledge sharing systems may be viewed as a knowledge market. How do knowledge owners and seekers affect this market?

Question 43

How did the Ernst & Young Center for Business Knowledge (CBK) achieve its knowledge sharing goals with respect to technologies?

Question 44

What is a document management system? How does it support knowledge sharing?

Question 45

What IT tools are commonly integrated into knowledge sharing systems?

Question 46

What are the five crucial requirements for the success of knowledge sharing systems in industrial practice?

Question 47

The IT and KM communities are debating "pull" versus "push" technologies. A pull technology is one in which the user must actively request a document or information in order to receive it and frequently involves searching for information. Push technologies provide information for the user automatically, without being requested to do so. Compare the advantages and disadvantages of pull versus push technologies for knowledge sharing.

Question 48

Petrash defines KM as "getting the right information to the right people at the right time to enable quality of decision making". Show how this definition correlates to the crucial requirements for success of knowledge sharing systems in industrial practice.

Question 49

What are the barriers to use of knowledge sharing systems?

Question 50

What are the five specific types of knowledge sharing systems described in Chapter 8? Give a brief description of how each is meant to facilitate knowledge sharing.

Question 51

What are the potential differences between the specific knowledge sharing system types?

Question 52

What are the essential tasks of an LL system? Briefly describe each task.

Question 53

What are the drawbacks of using employee self-assessment for identification in EL systems? How can this be overcome and why is this technique not utilized more often to limit self-assessment drawbacks?