Deck 6: Hiring and Performance Management

Question 1

What is the most widely used hiring instrument for all job levels?

A) assessment center
B) biographical data
C) job interview
D) letters of recommendation

Answer 1

C

Question 2

A social and support process between an individual already established in a career and a protégé who is new to the same career is called _______________.

A) idolizing
B) mentoring
C) orientating
D) socialization

Answer 2

B

Question 3

Jordan is very friendly to all she works with and serves in her organization. If her supervisor uses this to influence her ratings of Jordan's other work-related behaviors, the supervisor would be committing what type of evaluation error?

A) distributional error
B) halo error
C) leniency error
D) severity error

Answer 3

B

Question 4

An employee who is showing signs of emotional exhaustion, depersonalization, and has a reduced sense of personal accomplishment is said to be experiencing _______________.

A) burnout
B) an external locus of control
C) an internal locus of control
D) low self-esteem

Question 5

Research by Levi and Fried (2008) found that African Americans showed the least favorable reactions toward the affirmative action policies related to _______________.

A) hiring
B) layoffs
C) promotions
D) training

Question 6

Dwayne is looking over materials that include a job applicant's work experience and history as well as including information about her education. Which of the following is the most likely personnel selection measure being described?

A) assessment center questionnaire
B) biodata form
C) a letter of recommendation
D) notes from a personal interview

Question 7

According to the authors, which of the following is an important caution when considering the information contained in a letter of recommendation?

A) the letters are written by persons who typically have little knowledge of the applicant's knowledge and abilities
B) the letters rarely confirm information obtained from other sources required in the application process
C) the letters often repeat information that a manager or human resource employee has already previously noted
D) persons writing the letters seldom include little or no negative observations in their discussion of the applicant and his or her abilities

Question 8

Lisa is manager who is attempting to decrease the turnover rate in her department. She has recently appointed a subcommittee to examine how the selection process can be used to help accomplish this goal. Based on your reading of the chapter, which recommendation below is based on research findings discussed by the authors?

A) ask current employees to recommend persons they know with the required skills and knowledge for a given job opening
B) keep the applicant pool free from bias by not including testimonials about your web-based recruitment tools on the organization's website
C) advertise job openings only in newspapers or through television and radio ads
D) have new hires spend several months working apart from other organizational members to learn about the organizational culture on their own

Question 9

Lamar is the human resources manager for his organization. Recently, the CEO asked Lamar to create a method for selecting department managers and other executives that would minimize differences in scores between applicants who are White and applicants who belong to minority groups. Based on the material in chapter 6, what method would you expect Lamar to suggest?

A) an assessment center
B) a detailed biodata form
C) personal interviews with the managers potential superiors, peers, and subordinates
D) an unstructured interview

Question 10

Dacia has recently been hired a first-line supervisory position and eventually hopes to move up to an executive position later in her career. She is currently looking for a mentor to help her in that as well as to allow her to learn information that will earn her the highest salary level. Whom would you recommend Dacia select from the list below?

A) Angel, who was the first female executive in the organization's history
B) Byron, who had the same life and work experience as Dacia when he was hired five years ago
C) Charles, a White male executive
D) Daria, a White female executive

Question 11

Bernard has just been hired and during his interviews with his managers and employees, he has discovered that it has been three years since performance evaluations were last done. His managers claim they do not have enough time to conduct them. What might Bernard saying to them to demonstrate the importance of timely performance evaluations?

A) it will increase the manager's pay because it is an additional work task
B) it will allow manager's to identify and reward the most productive employees, thus motivating all employees to be more productive
C) it allows managers and employees to meet in a more informal manner and discuss concerns
D) it allows manager's to play favorites and thus reward those employees who they like the best

Question 12

Rita is preparing to evaluate her sales team. Her work life is very busy on a daily basis and she also has a son who is getting married soon. She wants to do a fuller performance evaluation but has recently decided to examine the amount of sales generated by each employee and assume that their level of performance there transfers to all the other items she will assess. What error would she make in this case?

A) central tendency error
B) halo error
C) leniency error
D) severity error

Question 13

Angelina is a professor who has a reputation for being a tough grader. Assume that her exams tend to produce most below average (C - or lower) grades, even when most of her students have a strong grasp of the material. What error is Angelina committing based on the content of her exams?

A) central tendency error
B) halo error
C) leniency error
D) severity error

Question 14

What percentage of organizations use 360-degree feedback approaches for performance evaluation?

A) approximately 10 %
B) about 33 %
C) just over 50 %
D) slightly under 75 %

Question 15

Corrina is in the process of finalizing her performance evaluations and wants to make certain that they are free from bias. To do so, she can only find group differences that exist based on the employees' _______________.

A) age
B) gender
C) level of work performance
D) race

Question 16

Discuss how an assessment center is used in hiring persons to fill a management position.

Question 17

Identify and describe briefly several types of performance evaluations errors that a manager could make.

Question 18

Demonstrate how 360-degree feedback could be used to evaluate your professor's work performance.

Question 19

What does locus of control mean and how does it relate to organizational life?

Question 20

What would a manager expect to see in terms of employee behaviors and thinking after the introduction of electronic performance monitoring in his or her organization?