Deck 10: Solving Problems in Groups and Teams

Question 1

Seven of the ten qualities bosses say they value most are

A) communication skills
B) negotiating skills
C) good personality traits
D) related to following directions

Answer 1

A

Question 2

Building a good reputation involves

A) getting letters of recommendation from your professors
B) patting yourself on the back
C) exaggerating about your skills
D) exhibiting good work habits before you get the job

Answer 2

D

Question 3

Which of the following is NOT a recommended strategy for managing your online identity?

A) Portray yourself in an authentic and favorable way.
B) Avoid using social media until after you get the job.
C) Monitor your online presence by searching your name in several browsers.
D) Make sure your online photos and information create a sense that you are ready for the career of your choice.

Answer 3

B

Question 4

Employers are less likely to interview people who

A) use too many social media platforms.
B) have no online presence.
C) have mistaken identities online.
D) unflattering information online.

Question 5

Scott "Googled" himself and found another person with his exact first and last name had committed several crimes in the area. What can Scott do to ensure that future employers don't mistake him for the other person?

A) He could alert future employers by including the information about the other person on his resume.
B) He could distinguish himself by including a middle name or initial online and on his resume.
C) He could ask the managers of the websites to remove information about the other person.
D) He could be on his best public behavior and hope that future employers don't find out about the other person's crimes.

Question 6

Networking involves ________.

A) meeting people
B) finding a job
C) mentoring people
D) giving advice

Question 7

Engaging online, seeking referrals, and conducting informational interviews are all ways to __________ effectively.

A) network
B) lead
C) protect your online identity
D) interact

Question 8

Dominique asked 10 people for referrals, and each of them knows five others who might be able to help, so Dominique now has the potential of support from 60 people. This phenomenon is known as

A) the chain network
B) the six degrees of separation hypothesis
C) acculturation
D) referent power

Question 9

A structured meeting in which a person seeks answers from someone whose knowledge can help them succeed is

A) a job interview
B) selection interview
C) an informational interview
D) an informative speech act

Question 10

Kyle is in his second year of college and still hasn't declared a major. He thinks he might want to be a veterinarian but isn't sure how to go about it. What networking skill would most benefit him?

A) cultivating a professional network
B) building an online identity
C) attending a lecture or forum
D) conducting an informational interview

Question 11

What's the primary difference between an informational interview and a job interview?

A) You do not receive information about a job in the informational interview.
B) You are not asking for a job in the informational interview.
C) You should not ask about salary potential in the informational interview.
D) You should prepare for non-traditional questions before the informational interview.

Question 12

The ___________ is best described as "an introduction, a sales pitch, and a proposal for further action all in one."

A) interview
B) resume
C) cover letter
D) thank you note

Question 13

The most important rule to follow when preparing your application materials is to

A) follow application instructions
B) always call before sending your application
C) use confidence-inspiring language in your resume
D) use your favorite search engine to see various options and tips for creating your materials

Question 14

This type of meeting is used to evaluate a candidate for a promotion or reassignment, an award, a scholarship, or admission to a graduate program.

A) job interview
B) informational interview
C) selection interview
D) behavioral interview

Question 15

"If you were an inanimate object, what would you be?" and "If you could have lunch with any person, living or dead, who would it be?" are examples of

A) equal opportunity interview questions
B) illegal interview questions
C) likely interview questions
D) non-traditional interview questions

Question 16

Which of the following is a common question in job interviews and also one of the toughest to answer?

A) Are you married?
B) What is your greatest weakness?
C) What is your spirit animal?
D) Do you have a college degree?

Question 17

It is illegal for an interviewer to ask about a candidate's __________ unless it directly relates to the job.

A) perceived weaknesses
B) national origin
C) educational status
D) employment history

Question 18

Interview questions must be related to what the U.S. government's ______________________ calls bona fide occupational qualifications.

A) Young Professional Affairs Council
B) Better Business Bureau
C) Equal Employment Opportunity Commission
D) Federal Employees' Compensation Act

Question 19

Most interviewers form opinions about applicants within the first four minutes of conversation, so it makes sense to look your best. What is a good rule of thumb for how to dress for an interview?

A) Be well groomed and neatly dressed.
B) Dress in formal business attire.
C) Avoid wearing make-up or accessories.
D) Dress casually, so the interviewer doesn't think you're trying too hard.

Question 20

All of the following demonstrate an attentive listening posture EXCEPT

A) shoulders parallel to the speaker's
B) a firm handshake
C) eyes focused on the speaker
D) responsive facial expressions

Question 21

When answering interview questions, try not to _________ either out of nervousness, enthusiasm or a desire to show off your knowledge.

A) laugh
B) cough
C) ramble
D) show off

Question 22

No matter what form interview questions take, the "question behind the question" is

A) "What can you do for this organization?"
B) "Were you happy in your previous jobs?"
C) "Are you qualified to work in the U.S.?"
D) "What is your greatest weakness?"

Question 23

After you participate in an interview, be sure to send.

A) an email thanking them for the interview
B) a handwritten note of thanks
C) a small gift of appreciation
D) an invoice for your travel expenses

Question 24

Which communication network involves one person acting as a gatekeeper regulating the flow of information?

A) All-channel
B) Chain
C) Wheel
D) Spiral

Question 25

Sarah's extended family lives in various locations throughout the United States. They are too busy to stay in contact with everyone, and some family members are estranged from one another. What would probably be the most effective way for this family to communicate?

A) Wheel network
B) All-channel network
C) Star network
D) Circle network

Question 26

Every Friday, Brian delivers the week's average sales figures to his direct supervisor. His supervisor then gives the figures to the director, and the director gives the information to the CFO. The people at Brian's work interact through a __________.

A) wheel network
B) all-channel network
C) chain network
D) circle network

Question 27

Which communication network pattern has group members frequently meeting and sharing information with one another.

A) wheel network
B) all-channel network
C) chain network
D) circle network

Question 28

When power comes from the title one holds (like coach, professor, supervisor), it is ________ power.

A) referent
B) expert
C) legitimate
D) connection

Question 29

Which type of power comes from a member's ability to develop relationships that help the group reach its goal?

A) Referent
B) Expert
C) Reward
D) Connection

Question 30

A person who has the ability to grant desirable outcomes like promotions, raises and recognition is said to have ________ power.

A) Referent
B) Expert
C) Reward
D) Connection

Question 31

Bosses that pressure employees using the threat of a demotion, an undesirable task, or even loss of a job have _______ power.

A) Referent
B) Coercive
C) Risk
D) Legitimate

Question 32

Power that comes from respect, liking, and trust is known as __________.

A) legitimate power
B) reward power
C) connection power
D) referent power

Question 33

Which of the following is true about power?

A) Power can only be possessed by group leaders.
B) Power is conferred by the group.
C) Power is something that an individual possesses.
D) Power is always corrupting.

Question 34

Telling an insensitive joke at work can not only be hurtful to others, it can result in

A) authoritarianism
B) referent power
C) reprimand, dismissal, or even a lawsuit
D) professional embarrassment

Question 35

When it comes to disclosing information about yourself to colleagues, the best rule of thumb is

A) don't gossip
B) remain calm
C) don't overshare
D) don't fixate on mistakes

Question 36

The tendency of Americans to address authority figures an new acquaintances by first name and to ask personal questions is known as

A) referent power
B) emotionality
C) oversharing
D) instant intimacy

Question 37

Taking a few deep breaths or a break, stopping to listen and ask questions before responding, and venting your emotions to trusted friends while you are off the clock are all good strategies for _____________ at work.

A) avoiding the urge to make fun of someone
B) remaining calm
C) avoiding spreading gossip
D) not oversharing

Question 38

If you accidentally say or do something unprofessional at work like passing gas in a meeting or calling a co-worker by the wrong name (it happens!), how should you handle the situation?

A) Ignore the gaffe and hope they didn't notice
B) panic and leave work early
C) quit your job because your reputation is ruined
D) don't panic, acknowledge the gaffe, apologize, and return to life as usual

Question 39

According to management consultant Robert Kelley, effective followers

A) blindly follow the herd
B) do what they're told
C) think for themselves
D) lack the confidence to be leaders

Question 40

John is energetic and engaged at work, his commitment is a plus in many ways. At the same time, he sometimes has difficulty compromising and getting along with others. Which type of follower is he?

A) activist
B) diehard
C) participant
D) isolate

Question 41

Julie comes to work on time, dresses professionally, but she does not go out of her way to be friendly with others. She is most likely which kind of follower?

A) activist
B) diehard
C) participant
D) isolate

Question 42

Soldiers are a classic example of which type of follower?

A) activist
B) diehard
C) bystander
D) isolate

Question 43

When attending a meeting via videoconference, it is best to

A) dress for video conferences as you would for in-person meetings.
B) dress for the camera
C) type your notes on the same device
D) hit mute on your end, so you can eat and drink during the meeting

Question 44

Whether communicating in writing online or on "hard copy," the first rule of written communication is

A) check for grammar and spelling errors
B) develop camaraderie
C) don't be too brief
D) use "reply all" in business communications

Question 45

Confirming the time of an interview is especially important

A) when interviewing after normal business hours
B) when interviewing face-to-face
C) when interviewing by phone or video
D) when interviewing in a place you've never been

Question 46

What is true about interviewing on the phone or video?

A) Practicing is the best way to ensure you are prepared for glitches.
B) Using a laptop camera is better than using a phone or other device.
C) Since you are at home, you just need to dress professionally from the waist up.
D) If you are offered a phone interview, you should ask for an in-person interview instead.

Question 47

Cultural expectations in the workplace are

A) a consistent set of values and practices.
B) a set of norms which suggest what behavior is approved and what is frowned upon.
C) the organization's core values
D) a set of rigid, hierarchical rules for new hires

Question 48

The strategic process of meeting people and maintaining contacts to gain information and advice is called ___________.

Question 49

A formal meeting (in person or via communication technology) to evaluate a candidate for a job or other opportunity is called a(n) __________ interview.

Question 50

The average employer only spends a few ________ looking at a résumé.

Question 51

A good __________ provides a snapshot of your professional strengths and achievements and how to contact you.

Question 52

_____________ (also called socialization) is the process of adapting to a culture.

Question 53

A kind of graphic which shows the number and complexity of interactions which can occur in an organizational culture is called a(n) __________.

Question 54

People with legitimate power are said to be ___________ leaders, meaning that power comes from the names of their titles.

Question 55

People have _______ power when others perceive that they have valuable talents or knowledge.

Question 56

Spreading malicious ______ about others can mark you as untrustworthy and can damage team spirit.

Question 57

Business professionals send or receive an average of 122 _____ per day.

Question 58

With any professional communication, but especially with email, take time to double-check your message your recipients before hitting ______.

Question 59

Matching
-Threatening or imposing unpleasant consequences on others.

A) coercive power
B) connection power
C) legitimate power
D) referent power
E) power

Question 60

Matching
-Influencing others based on relationships that might help the group reach its goal

A) coercive power
B) connection power
C) legitimate power
D) referent power
E) power

Question 61

Matching
-influence based on your official position

A) coercive power
B) connection power
C) legitimate power
D) referent power
E) power

Question 62

Matching
-influence though likability or being respected

A) coercive power
B) connection power
C) legitimate power
D) referent power
E) power

Question 63

Matching
-influence over others' thoughts or actions

A) coercive power
B) connection power
C) legitimate power
D) referent power
E) power

Question 64

Matching
-Followers who show up but are indifferent to goals of the organization and communicate very little with people outside their immediate environment.

A) Isolates
B) Diehards
C) Bystanders
D) Participants

Question 65

Matching
-Followers who are committed, enthusiastic, and will work tirelessly when it runs counter to other peoples' goals.

A) Isolates
B) Diehards
C) Bystanders
D) Participants

Question 66

Matching
-followers are aware of what's going on around them, but are not emotionally involved.

A) Isolates
B) Diehards
C) Bystanders
D) Participants

Question 67

Matching
-Followers who moderately involved and attempt to have an impact, either supporting or opposing the leaders' efforts.

A) Isolates
B) Diehards
C) Bystanders
D) Participants