Exam 10: Solving Problems in Groups and Teams

John is energetic and engaged at work, his commitment is a plus in many ways. At the same time, he sometimes has difficulty compromising and getting along with others. Which type of follower is he?

Spreading malicious ______ about others can mark you as untrustworthy and can damage team spirit.

Matching -influence based on your official position

Matching -Threatening or imposing unpleasant consequences on others.

Matching -influence over others' thoughts or actions

Networking involves ________.

If you accidentally say or do something unprofessional at work like passing gas in a meeting or calling a co-worker by the wrong name (it happens!), how should you handle the situation?

Scott "Googled" himself and found another person with his exact first and last name had committed several crimes in the area. What can Scott do to ensure that future employers don't mistake him for the other person?

Telling an insensitive joke at work can not only be hurtful to others, it can result in

What is true about interviewing on the phone or video?

No matter what form interview questions take, the "question behind the question" is

Interview questions must be related to what the U.S. government's ______________________ calls bona fide occupational qualifications.

Which communication network pattern has group members frequently meeting and sharing information with one another.

People with legitimate power are said to be ___________ leaders, meaning that power comes from the names of their titles.

A structured meeting in which a person seeks answers from someone whose knowledge can help them succeed is

A kind of graphic which shows the number and complexity of interactions which can occur in an organizational culture is called a(n) __________.

Which type of power comes from a member's ability to develop relationships that help the group reach its goal?

A good __________ provides a snapshot of your professional strengths and achievements and how to contact you.

A formal meeting (in person or via communication technology) to evaluate a candidate for a job or other opportunity is called a(n) __________ interview.

_____________ (also called socialization) is the process of adapting to a culture.