Deck 6: Nonverbal Communication

Question 1

People who exhibit which of the following skills are more likely than others to be hired and promoted?

A) listening
B) writing
C) public speaking
D) persuasion

Answer 1

A

Question 2

Which listening style is the best defense against being fooled by "pseudo-profound" assertions-statements that sound smart but are misleading or nonsensical?

A) evaluative
B) relational
C) task-oriented
D) mindful

Answer 2

D

Question 3

According to Stephen Covey, what do highly effective listeners do that sets them apart from others?

A) They rehearse what they want to say next.
B) They listen to understand.
C) They pretend to listen.
D) They learn to give nonverbal responses when listening.

Answer 3

B

Question 4

Which of the following is NOT considered a reason one should strive to be a better listener?

A) Asking for and listening to advice makes you look good.
B) Your hearing will improve with practice.
C) Effective listening makes you a better friend and romantic partner.
D) You will improve your leadership skills.

Question 5

Which of the following is an accurate statement about listening?

A) People remember only three quarters of what they hear.
B) Listening is a skill that needs to be learned.
C) Hearing and listening are the same process.
D) Listening is an automatic and natural process.

Question 6

Which of the following is the act of paying attention to a signal?

A) Understanding
B) Listening
C) Hearing
D) Attending

Question 7

When the brain interprets sound and gives meaning to the sound, it is called ____________.

A) empathizing
B) understanding
C) listening
D) attending

Question 8

Which of the following describes the degree of similarity between what a listener understands and what the sender was attempting to communicate?

A) Residual message
B) Listening fidelity
C) Congruence
D) Hearing quotient

Question 9

People who exhibit listening fidelity __________.

A) do not adequately understand a speaker's remarks
B) use socially supportive responses
C) faithfully listen to their partners
D) accurately comprehend the intent of the speaker's message

Question 10

Listening is a necessary element of which part of the transactional communication model?

A) Feedback
B) Channel
C) Environment
D) Message

Question 11

When you shop online for athletic shoes, and you suddenly get inundated with ads for athletic apparel, social media professionals call this behavior by marketers

A) unethical
B) listening
C) spying
D) creepy

Question 12

According to researchers, on average, what percentage of information can a person remember immediately after hearing it?

A) 30 percent
B) 65 percent
C) 50 percent
D) 15 percent

Question 13

We process so much information every day-from instructors, friends, social media, TV, and other sources, the part we eventually remember is called the

A) selective message
B) transient message
C) salient message
D) residual message

Question 14

When you are fully present with others-paying close attention to their gestures, manner, and silences, as well as to what they say, you are listening

A) mindfully.
B) effectively.
C) situationally.
D) defensively.

Question 15

Steven is in his office writing an e-mail while talking to his supervisor on the phone about an important project. At the same time, he is keeping an eye out for a text message from his daughter. Suddenly, a coworker pops into the office to let Steven know that, in five minutes, they will be meeting downstairs to go to lunch. Fifteen minutes later, Steven walks downstairs only to find, to his surprise, that his coworkers left without him. Which of the following may be the most likely explanation for Steven's failure to meet his coworkers at the correct time?

A) Steven missed the message because he was thinking too fast.
B) Steven didn't effectively analyze the message.
C) Steven misheard his coworker due to message overload.
D) Steven was only listening to the parts of the message he wanted to hear.

Question 16

Anita had received some upsetting news just before beginning her shift as a server. All evening long, Anita was taking people's orders incorrectly. She was also having trouble listening to her manager's directions. Which reason best explains Anita's poor work performance?

A) She was receiving too much information at once.
B) The noise level in the restaurant was too high.
C) She was doing too many things at once.
D) She was having a problem with psychological noise.

Question 17

All during class, Deandra was distracted by the construction work going on outside. As a result, she couldn't remember most of the teacher's lecture. Deandra's listening difficulties, in other words, were caused by __________.

A) psychological noise
B) physical noise
C) message overload
D) rapid thought

Question 18

Glancing at your phone several times during Thanksgiving dinner annoys your grandmother who travelled here from Germany and even made your favorite dessert. She accuses you of not listening to her even though you heard every word. Her annoyance at your listening skills is likely a result of

A) message overload.
B) physiological noise.
C) cultural differences.
D) media influences.

Question 19

John and Cynthia went on a date. During dinner, John consistently made eye contact with Cynthia and nodded his head as she was talking. However, instead of focusing exclusively on Cynthia, John was thinking about the game that he was missing. Which type of faulty listening behavior was John exhibiting?

A) Selective listening
B) Pseudolistening
C) Insulated listening
D) Stage hogging

Question 20

Which type of listener only pays attention to the parts of conversation that are interesting to them?

A) Pseudolistener
B) Defensive listener
C) Insulated listener
D) Selective listener

Question 21

Adriana had been on the telephone for a while talking with a friend. When she came out of her room, her mom asked her what she had been doing. Adriana perceived this question as an invasion of her privacy. Which type of faulty listening behavior was Adriana guilty of?

A) Insensitive listening
B) Selective listening
C) Defensive listening
D) Pseudolistening

Question 22

Betty meets her friend Vanessa for lunch. During lunch, Vanessa starts talking about the death of her beloved Uncle Max. In an example of ____________ listening, Betty, who is uncomfortable talking about death, excuses herself and goes to the restroom.

A) insensitive
B) insulated
C) defensive
D) narcissistic

Question 23

Kaylin was telling her friend, Amanda, about the drama that happened in the lunchroom yesterday, but Amanda was thinking about the drama in her own life, so Amanda just sat there, not interrupting Kaylin, but not encouraging her either. What kind of faulty listening habit is Amanda displaying?

A) stage-hogging
B) ambushing
C) passive narcissism
D) cultural indifference

Question 24

This type of listener tries to monopolize the conversation by switching topics.

A) stage-hogger
B) insensitive listener
C) ambusher
D) defensive listener

Question 25

What is one drawback of relational listening?

A) It can negatively impact the listener's self-concept and self-esteem.
B) It may lead to decreased relational satisfaction.
C) It is difficult for listeners to remain detached.
D) It interferes with both analytical and critical reasoning.

Question 26

Relational listening involves

A) emotionally connecting with others and understanding people.
B) securing information necessary to get the job done.
C) helping the speaker deal with personal problems.
D) fully understanding the message

Question 27

The best way to provide social support is to utilize ____________.

A) a combination of judging, comforting, and reflecting responses
B) a variety of supportive responses that meet the needs of the personal and situation
C) your personal preference for offering advice.
D) objective and impassive responses.

Question 28

When asking questions as a way to support another, it's important to

A) ask questions to encourage the person to keep talking.
B) ask questions that distract the person from their troubles.
C) use questions to disguise your suggestions.
D) ask questions to satisfy your own curiosity

Question 29

To effectively paraphrase a message, one should _________.

A) separate the message from the speaker
B) listen for unexpressed thoughts
C) restate the exact words of the speaker
D) reflect the speaker's thoughts and feelings in different words

Question 30

Which of the following involves the use of silence and statements of encouragement to elicit a response from another person?

A) Paraphrasing
B) Advising
C) Prompting
D) Reflecting

Question 31

In the question-and-answer period following his speech, Will responded: "If I understood your question correctly, you are asking how I interpret the legal battle. Am I correct?" In this instance, Will is __________.

A) equivocating
B) paraphrasing
C) evading the question
D) not listening

Question 32

Alexis is talking to Ryan about the horrible day she had. Ryan responds: "Don't worry. The worst part is over. It will probably get easier from here." What type of supportive response is Ryan using?

A) Paraphrasing
B) Prompting
C) Advising
D) Comforting

Question 33

Before offering advice, you need to make sure that __________.

A) you can deliver advice in a face-saving manner
B) you remain completely objective and impartial
C) the person is sufficiently frustrated enough to accept it
D) the person will blame you and not themselves if the advice doesn't work

Question 34

Deborah Tannen indicates that women often respond to another's description of personal troubles by ____________ these experiences.

A) dismissing
B) joking about
C) matching
D) advising on

Question 35

Online anonymity may encourage _____________, but it can also promote racism, sexism, and homophobia.

A) relational listening
B) reflective listening
C) topic specialization
D) self-disclosure

Question 36

Annie is listening to her teacher's lecture. It is very important that she remember the material, so she takes extensive notes and jots down the main ideas. What type of listening is Annie engaged in?

A) Analytical
B) Critical
C) Task-oriented
D) Supportive

Question 37

Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her around the lot and shows her several new models. Rebecca listens intently to the salesperson's pitch for each car. However, she questions whether the salesperson really knows what he's talking about and if he is sincerely interested in helping her. In this instance, Rebecca is engaged in ____________.

A) relational listening
B) task-oriented listening
C) analytical listening
D) critical listening

Question 38

You can become more effective as a task-oriented listener by following which guideline below?

A) Ask counterfeit questions to subtly send messages
B) If a speaker is long-winded take notes on all the details to stay on task
C) Use paraphrasing to confirm your understanding of the message
D) Ignore emotional issues and concerns of others

Question 39

"I am impatient with people who ramble on without getting to the point" is a frustration of a(n) ____________ listener.

A) analytical
B) task-oriented
C) critical
D) insensitive

Question 40

Midway through a conversation with her mom, Julie suddenly exclaims, "Why don't you ever listen to me?" Her remark is an example of a ____________.

A) counterfeit question
B) sincere question
C) perception check
D) reflective question

Question 41

When you encounter messages that stir up strong feelings, what do experts say you should do to avoid tuning out or jumping to conclusions?

A) Make a quick escape from the tense situation until you can figure out the best thing to do
B) Try pseudolistening to avoid being rude
C) Understand that the speaker is as important as the message.
D) Avoid the tendency to judge before understanding by paraphrasing the ideas before responding to them.

Question 42

A critical listener should ____________.

A) separate the message from the speaker
B) look for key ideas and take notes
C) examine the speaker's evidence and reasoning
D) make a decision quickly

Question 43

How do online support groups differ from face-to-face supportive encounters?

A) It is easier to express empathy in online support groups than in person.
B) It takes longer to reveal personal information in online support groups.
C) Online support groups allow anonymous self-disclosure.
D) Online support communities do not permit effective questioning styles.

Question 44

Accepted by three universities, Shaniqua is now having difficulty deciding which to attend. She decides to ask her friend Maria for her help. Maria listens intently and provides an interpretation of the problem, which helps Shaniqua solve her dilemma. What type of supportive response did Maria utilize?

A) Analyzing
B) Questioning
C) Paraphrasing
D) Comforting

Question 45

Emily is having serious problems with her family. She is extremely distressed and asks you to come over to her house to talk about it. At one point in the conversation, she says: "My family doesn't understand me. Everything I like seems to go against their values. Even though I know they love me, they don't accept me for who I am." Which of the following would be the most effective relational listening response in this situation?

A) "Why do you think they feel that way? Did you do something to offend them?"
B) "Well, you know what they say. Families are like fudge-mostly sweet with a few nuts."
C) "I think you need to speak up more directly. That's the only way you will gain their respect."
D) "I can see you're hurting right now. I'm sorry. I know how important your family is to you."

Question 46

Critical listening requires you to examine reasoning and evidence. Which of the following questions is NOT a guideline for judging the quality of reasoning and evidence?

A) Is the evidence recent enough?
B) Is enough evidence presented?
C) Is the evidence from a reliable source?
D) Does the evidence support many different claims?

Question 47

Psychologist and social media analyst Sherry Turkle offers all of the following tips to improve your listening habits EXCEPT

A) Only reach for a device when you get a free moment.
B) Create "device-free zones."
C) Share your feelings in person every so often.
D) Take stock of what you are seeing, feeling, smelling, and hearing.

Question 48

When we have several browsers open to various social media sites and texting our texting friends to make plans for tonight, all while catching up on work email, we think we are being productive; however, research shows that _________ significantly slows down productivity.

Question 49

Listening only to what the speaker is saying and not recognizing the underlying thoughts or feelings being expressed is a faulty listening habit of _________ listeners.

Question 50

Instead of focusing on the speaker in positive ways, conversational ____________ focus on themselves and their interests.

Question 51

When you want to understand and connect with another person, you should use ____________ listening.

Question 52

When you go a step further than just connecting with someone, and you try to help them deal with personal dilemmas, you are engaging in ____________ listening.

Question 53

Questions which are disguised attempts to send a message or get new information are called ____________ questions.

Question 54

The process that involves understanding difficult material by writing it down, describing it like you're teaching a child, asking questions about aspects of the idea are still unclear, and then reviewing information further is known as the _________ technique.

Question 55

The process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain is called __________.

Question 56

_____________ is the act of interpreting a message by following syntactic, semantic, and pragmatic rules.

Question 57

The act of recalling previously introduced information is known as ___________.

Question 58

When you are tuning in and out of a conversation responding only to the parts of the conversation that interest you, you are engaging in listening.

Question 59

Matching
-offer an interpretation of the message after considering it from multiple perspectives to fully understand the message

A) analyzing response
B) judging response
C) defensive response
D) advising response

Question 60

Matching
-response that evaluates the senders thoughts or behaviors, may be positive or negative

A) analyzing response
B) judging response
C) defensive response
D) advising response

Question 61

Matching
-angry response to a speaker whose comments were perceived as an attack

A) analyzing response
B) judging response
C) defensive response
D) advising response

Question 62

Matching
-offer suggestions about how the speaker should deal with a problem

A) analyzing response
B) judging response
C) defensive response
D) advising response

Question 63

Matching
-think you shouldn't worry about the competition and go ahead and apply for the promotion.

A) Advising
B) Comforting
C) Analyzing
D) Judging

Question 64

Matching
-worry about not getting the promotion. Something better will come along. Let's go to a movie this afternoon.

A) Advising
B) Comforting
C) Analyzing
D) Judging

Question 65

Matching
-when you say you'd like the promotion, you mean that you would appreciate greater responsibility at work

A) Advising
B) Comforting
C) Analyzing
D) Judging

Question 66

Matching
-think you made a mistake asking your boss for a promotion.

A) Advising
B) Comforting
C) Analyzing
D) Judging