Exam 6: Nonverbal Communication

When asking questions as a way to support another, it's important to

Kaylin was telling her friend, Amanda, about the drama that happened in the lunchroom yesterday, but Amanda was thinking about the drama in her own life, so Amanda just sat there, not interrupting Kaylin, but not encouraging her either. What kind of faulty listening habit is Amanda displaying?

To effectively paraphrase a message, one should _________.

This type of listener tries to monopolize the conversation by switching topics.

People who exhibit which of the following skills are more likely than others to be hired and promoted?

Which listening style is the best defense against being fooled by "pseudo-profound" assertions-statements that sound smart but are misleading or nonsensical?

Alexis is talking to Ryan about the horrible day she had. Ryan responds: "Don't worry. The worst part is over. It will probably get easier from here." What type of supportive response is Ryan using?

Anita had received some upsetting news just before beginning her shift as a server. All evening long, Anita was taking people's orders incorrectly. She was also having trouble listening to her manager's directions. Which reason best explains Anita's poor work performance?

When the brain interprets sound and gives meaning to the sound, it is called ____________.

When you go a step further than just connecting with someone, and you try to help them deal with personal dilemmas, you are engaging in ____________ listening.

Listening is a necessary element of which part of the transactional communication model?

What is one drawback of relational listening?

In the question-and-answer period following his speech, Will responded: "If I understood your question correctly, you are asking how I interpret the legal battle. Am I correct?" In this instance, Will is __________.

Instead of focusing on the speaker in positive ways, conversational ____________ focus on themselves and their interests.

Which type of listener only pays attention to the parts of conversation that are interesting to them?

Annie is listening to her teacher's lecture. It is very important that she remember the material, so she takes extensive notes and jots down the main ideas. What type of listening is Annie engaged in?

Matching -offer suggestions about how the speaker should deal with a problem

All during class, Deandra was distracted by the construction work going on outside. As a result, she couldn't remember most of the teacher's lecture. Deandra's listening difficulties, in other words, were caused by __________.

Glancing at your phone several times during Thanksgiving dinner annoys your grandmother who travelled here from Germany and even made your favorite dessert. She accuses you of not listening to her even though you heard every word. Her annoyance at your listening skills is likely a result of

When we have several browsers open to various social media sites and texting our texting friends to make plans for tonight, all while catching up on work email, we think we are being productive; however, research shows that _________ significantly slows down productivity.